{"schemaVersion":"jobsearcher.job.v1","id":"f9cfeec60cfbb7be6fdfb09f","url":"https://jobsearcher.com/jobs/f9cfeec60cfbb7be6fdfb09f","canonicalUrl":"https://jobsearcher.com/jobs/f9cfeec60cfbb7be6fdfb09f","title":"Technical Account Manager","description":"About Net at Work\nFounded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.\n\nThrough the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.\n\nAbout this Position\nThe Technical Account Manager owns the client relationship and identifies new opportunities for our products and services to better help our client’s businesses. As an inside sales team member, the Technical Account manager is responsible for retention, contract renewal, and revenue expansion.\nThe Technical Account Manager partners closely with their clients to ensure high client satisfaction through proactive relationship management and customer advocacy while acting as the primary escalation point. Sixty percent of this role is focused on client satisfaction, retention, and contract renewal. Forty percent of this role is revenue expansion through upsell and cross-sell of recurring and non-recurring engagements.\n\nJob Responsibilities\nAct as the client advocate and ensure that client’s are receiving a positive digital employee experience\nExecute the client experience and sales strategies on a day-to-day basis\nCultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.\nProvide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.\nFacilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities\nEnsure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients\nParticipate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.\nManage the sales cycle for product and service opportunities within the existing client base.\nAchieve inside sales quotas and goals by maintaining a solid continuous pipeline\nDeliver and regularly report on client health status and revenue forecasts\nMaintain all client documentation and CRM information\nCreate SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized\n\nJob Requirements\n2 years within a Managed Services organization\n3 years in a Technical Account Management or Inside Sales role\nDemonstrated success in meeting or exceeding assigned sales quotas\nStrong track record of maintaining a high level of customer satisfaction\nStrong business writing and verbal communication skills\nDemonstrated ability to lead client meetings and presentations effectively\nExperience closing recurring service sales\nBusiness awareness of how IT relates to business strategy and goals\nProfessional demeanor and appearance; punctual, personable, team player\n\nCustomer Requirements\nThis job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.\n\nCore Competencies\nClient Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.\nProblem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.\nPromise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.\nCollaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.\nDriven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.\nInspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.\n\nCompensation and Benefits\nBase salary range: $60,000 to $90,000.\nThis position is also eligible for commissions in accordance with the terms of the Company's plan.\n\nPlease note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.\n\nWe provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:\nHealth and Welfare (Medical, Dental, Vision)\nAccident, Critical Illness, and Hospital Indemnity\nEmployee Assistance Program (EAP)\nLife and AD&D Insurance\nShort- and Long-Term Disability Insurance\nFlexible Spending Accounts\nTransportation and Parking Accounts\nHealth Savings Accounts (with company contribution)\nRetirement Planning (401k with matching contribution)\nLegal Benefits\nIdentity Theft Protection\nPet Insurance\nWellness Program Offerings\nPaid Time Off, accrued per pay period based on years of service starting at 15 days annually.\n8 Paid Holidays per year, including 1 floating holiday.\n\nThe compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\n\nThe Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.\n\nEOE/Diversity & Inclusion Statement\nNet at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.\n\nNet at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.","company":"Net At Work","rawCompany":"net at work","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:40:25.471Z","occupations":[{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Account Manager","description":"About Net at Work\nFounded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.\n\nThrough the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.\n\nAbout this Position\nThe Technical Account Manager owns the client relationship and identifies new opportunities for our products and services to better help our client’s businesses. As an inside sales team member, the Technical Account manager is responsible for retention, contract renewal, and revenue expansion.\nThe Technical Account Manager partners closely with their clients to ensure high client satisfaction through proactive relationship management and customer advocacy while acting as the primary escalation point. Sixty percent of this role is focused on client satisfaction, retention, and contract renewal. Forty percent of this role is revenue expansion through upsell and cross-sell of recurring and non-recurring engagements.\n\nJob Responsibilities\nAct as the client advocate and ensure that client’s are receiving a positive digital employee experience\nExecute the client experience and sales strategies on a day-to-day basis\nCultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.\nProvide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.\nFacilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities\nEnsure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients\nParticipate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.\nManage the sales cycle for product and service opportunities within the existing client base.\nAchieve inside sales quotas and goals by maintaining a solid continuous pipeline\nDeliver and regularly report on client health status and revenue forecasts\nMaintain all client documentation and CRM information\nCreate SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized\n\nJob Requirements\n2 years within a Managed Services organization\n3 years in a Technical Account Management or Inside Sales role\nDemonstrated success in meeting or exceeding assigned sales quotas\nStrong track record of maintaining a high level of customer satisfaction\nStrong business writing and verbal communication skills\nDemonstrated ability to lead client meetings and presentations effectively\nExperience closing recurring service sales\nBusiness awareness of how IT relates to business strategy and goals\nProfessional demeanor and appearance; punctual, personable, team player\n\nCustomer Requirements\nThis job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.\n\nCore Competencies\nClient Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.\nProblem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.\nPromise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.\nCollaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.\nDriven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.\nInspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.\n\nCompensation and Benefits\nBase salary range: $60,000 to $90,000.\nThis position is also eligible for commissions in accordance with the terms of the Company's plan.\n\nPlease note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.\n\nWe provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:\nHealth and Welfare (Medical, Dental, Vision)\nAccident, Critical Illness, and Hospital Indemnity\nEmployee Assistance Program (EAP)\nLife and AD&D Insurance\nShort- and Long-Term Disability Insurance\nFlexible Spending Accounts\nTransportation and Parking Accounts\nHealth Savings Accounts (with company contribution)\nRetirement Planning (401k with matching contribution)\nLegal Benefits\nIdentity Theft Protection\nPet Insurance\nWellness Program Offerings\nPaid Time Off, accrued per pay period based on years of service starting at 15 days annually.\n8 Paid Holidays per year, including 1 floating holiday.\n\nThe compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\n\nThe Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.\n\nEOE/Diversity & Inclusion Statement\nNet at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.\n\nNet at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.","datePosted":"2026-07-27T13:40:25.471Z","dateModified":"2026-07-27T13:40:25.471Z","hiringOrganization":{"@type":"Organization","name":"Net At Work","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f9cfeec60cfbb7be6fdfb09f"},"url":"https://jobsearcher.com/jobs/f9cfeec60cfbb7be6fdfb09f"}}