{"schemaVersion":"jobsearcher.job.v1","id":"f9905b25bf99c702ff5bfc4d","url":"https://jobsearcher.com/jobs/f9905b25bf99c702ff5bfc4d","canonicalUrl":"https://jobsearcher.com/jobs/f9905b25bf99c702ff5bfc4d","title":"Technical Support Representative","description":"Are you a friendly, customer-focused individual?\nSmart Building Technologies wants you!\nOur busy monitoring and operations center is looking for enthusiastic\nTechnical Support Representatives to join our team in Frederick, MD.\nThis position aims to provide our customers with outstanding service in responding to service requests, contacting with alarms, and performing initial triage of service tasks.\n\nWe are looking for team members who can work the following shifts:\nMonday through Friday – 4:00 pm to 12:00 am\nWeekends (Saturday and Sunday) – 8:00 am to 4:00 pm and 4:00 pm to 12:00 am\nWhat We Offer:\nCompetitive salary\nComprehensive training\nFlexible shifts\nGrowth opportunities\nWhat You'll Do:\nTechnical Phone Support with our customers.\nContact our customers to report incoming alarms.\nCreate tasks for customer-reported service requests.\nTroubleshoot, correct, and/or improve BAS settings.\nPresent a positive, can-do attitude to our customers at all times and provide the highest quality of service.\nWhat You Bring:\nExcellent communication skills\nStrong problem-solving abilities\nAbility to work in a fast-paced environment\nPrevious customer service experience is a plus\n\nApply today and be part of a team that values your skills and dedication!\nAs the leader in complete solutions for Building Automation Systems, Smart Building Technologies, a Fidelity Building Services Group company, helps building engineers, building managers, and building owners operate efficiently throughout Maryland, Virginia, and Washington, D.C.\nOur specialty is reinvigorating buildings with aged and outdated systems. For buildings with old systems, we provide the most comprehensive overhaul of inefficient systems in the industry. We do this by monitoring and correcting areas of the existing system that are losing heat and energy, before connecting all components to a central automated control mechanism to ensure the highest level of energy efficiency.","company":"Smartbuildingtechnologie","rawCompany":"smartbuildingtechnologie","city":"Frederick","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:32:15.029Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"}],"industries":[{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Are you a friendly, customer-focused individual?\nSmart Building Technologies wants you!\nOur busy monitoring and operations center is looking for enthusiastic\nTechnical Support Representatives to join our team in Frederick, MD.\nThis position aims to provide our customers with outstanding service in responding to service requests, contacting with alarms, and performing initial triage of service tasks.\n\nWe are looking for team members who can work the following shifts:\nMonday through Friday – 4:00 pm to 12:00 am\nWeekends (Saturday and Sunday) – 8:00 am to 4:00 pm and 4:00 pm to 12:00 am\nWhat We Offer:\nCompetitive salary\nComprehensive training\nFlexible shifts\nGrowth opportunities\nWhat You'll Do:\nTechnical Phone Support with our customers.\nContact our customers to report incoming alarms.\nCreate tasks for customer-reported service requests.\nTroubleshoot, correct, and/or improve BAS settings.\nPresent a positive, can-do attitude to our customers at all times and provide the highest quality of service.\nWhat You Bring:\nExcellent communication skills\nStrong problem-solving abilities\nAbility to work in a fast-paced environment\nPrevious customer service experience is a plus\n\nApply today and be part of a team that values your skills and dedication!\nAs the leader in complete solutions for Building Automation Systems, Smart Building Technologies, a Fidelity Building Services Group company, helps building engineers, building managers, and building owners operate efficiently throughout Maryland, Virginia, and Washington, D.C.\nOur specialty is reinvigorating buildings with aged and outdated systems. For buildings with old systems, we provide the most comprehensive overhaul of inefficient systems in the industry. We do this by monitoring and correcting areas of the existing system that are losing heat and energy, before connecting all components to a central automated control mechanism to ensure the highest level of energy efficiency.","datePosted":"2026-04-12T20:32:15.029Z","dateModified":"2026-04-12T20:32:15.029Z","hiringOrganization":{"@type":"Organization","name":"Smartbuildingtechnologie","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Frederick","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f9905b25bf99c702ff5bfc4d"},"url":"https://jobsearcher.com/jobs/f9905b25bf99c702ff5bfc4d"}}