Bellperson

Compensation Type: Hourly Kessler Hotels: Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind. Location: Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder. Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville’s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers. Overview: The overall objective and purpose of the Bellperson position is to provide hospitable service to our guests to include a seamless arrival and departure experience. The incumbent is responsible for greeting guests, opening doors, transporting luggage, providing information about the hotel, responding to guest requests, and directing guests. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company. Responsibilities: Load and unload luggage carts Organize and deliver luggage for tour groups Escort guests to rooms and familiarize them with hotel services Inspect guest’s room to ensure it is in order and that supplies are adequate Explain features of the room including operation of electronic devices and entertainment Check/store luggage for arrivals and departures with luggage tags Store, track, and deliver packages as needed Deliver messages to meeting rooms Deliver flowers, laundry, packages and other amenities to guestrooms Assist with room changes Maintain current listing of local and area attractions, special events and activities Maintain list of local transportation guides, churches, sports arenas, etc Assist Houseperson with guest requests Ensure lobby reader board is correct Provide information, maps and directions as required Where applicable answer console to assist front desk agents Show guestrooms and suites as needed and emphasize the hotel’s amenities Perform other duties as requested by management Qualifications: Ability to perform all bell-related tasks and proficiently use job-related software, property management systems and office equipment Ability to remain calm in various situations, use sound judgement and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Strong written, verbal, and interpersonal skills High school diploma or General Education degree - required Minimum of 6 months of relevant work experience in similar scope and title – required Experience within luxury brand/markets - requiredStudent or graduate of hotel management – preferred Knowledge of local area - preferred Must be comfortable working in a shared space, with constant noise, without the use of a private office, as well as working in inclement weather conditions Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration Schedules may vary from week to week based on business demands in excess or less than 40 hours with or without notice While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stoop, bend, crouch, and stand up to 8 hours on a daily basis Push, pull, and lift up to 50 lbs While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time