Afternoon / Evening Call Center Representative
Travel Consultant | Customer Service & Call Center RoleLocation: Remote (U.S.-based)Schedule: Full-time | Second Shift After TrainingTravel Incorporated is seeking customer-focused, detail-oriented individuals to join our team as Travel Consultants. This is an excellent opportunity for candidates interested in travel, customer service, call center roles, and remote careers.If you enjoy helping people, solving problems, and working in a fast-paced environment, this role offers a strong entry point into the travel and hospitality industry.Why This Job is a Great FitPaid Training + Career Development14-week paid training program (TI University)Hybrid training structure: onsite (local candidates) or remote with 2 required weeks in Duluth, GA (travel covered)Ongoing coaching, mentoring, and skill developmentRemote Work + StabilityWork-from-home position with company-provided equipmentStructured schedule and supportive team environmentLong-term career growth opportunitiesIn-Demand ExperienceBuild skills in customer service, travel planning, client relations, and call center operationsGain experience with booking systems, itinerary management, and client communication toolsKey ResponsibilitiesHandle inbound calls and emails support in a high-volume call center environmentProvide travel planning assistance, including flights, hotels, and itinerariesDeliver excellent customer service by identifying client needs and offering tailored solutionsAssist with trip changes, cancellations, and problem resolutionMaintain accuracy with data entry, reservations, and booking detailsCollaborate with internal teams to ensure seamless service deliveryRequired Skills & QualificationsExperience in customer service, call center, hospitality, or client support preferredStrong communication skills (phone, email, chat)Ability to multitask and navigate multiple systems simultaneouslyComfortable working in a fast-paced, performance-driven environmentHigh attention to detail and strong organizational skillsBasic computer proficiency (CRM systems, booking tools, Microsoft Office, etc.)High school diploma or equivalentWork RequirementsFully remote (not mobile) - must have a dedicated home office workspaceReliable high-speed internet required (no satellite or certain wireless providers such as Verizon and TMobile)Training schedule: Monday-Friday, 8:00 AM-5:00 PM ETPost-training schedule: Second shift (start times between 12:00-2:30 PM ET)Travel to Duluth, GA 2-3 times per year for training and team meetingsBenefits & PerksPaid training and career development programsWork-from-home flexibilitySupportive, team-oriented cultureEquipment providedTravel expenses covered for required onsite trainingApply Today - Start Your Remote Career in TravelTake the next step toward a career in travel, customer service, and remote call center support. Join Travel Incorporated and help clients plan seamless travel experiences.Apply now at travelinc.comThis is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.Connecting innovative technology with superior service to advance business travel