Employment Services Manager

DescriptionMARYLAND TRANSIT ADMINISTRATIONEmployment Services Manager (Administrator VI) (0886)Executive Service This position serves at the pleasure of the appointing authority!Open to all qualified applicants!Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team!T he Maryland Transit Administration (MTA) is seeking a dynamic and operationally strong Employment Services Manager to lead and modernize employee lifecycle transaction services. This role is responsible for managing the end-to-end execution of employee lifecycle transactions—from hire to separation—ensuring accuracy, timeliness, compliance, and an exceptional customer experience for employees and managers. The Employment Services Manager plays a critical leadership role in transitioning HR from a transactional model to a high-performing, standardized, and customer-focused operation, aligned with MTA’s mission to deliver safe, reliable, and efficient transportation services. This position directly supervises a team of four (4) Employment Services Analysts and one (1) HRIS Program Lead, ensuring alignment between transaction processing and HRIS functionality, data integrity, and system-supported workflows.Key Responsibilities Employee Lifecycle Transaction ManagementOversee all HR transactions including:New hires, promotions, transfers, reclassificationsSalary actions and compensation changesSeparations, retirements, and status changesEnsure transactions are processed accurately, timely, and in compliance with State of Maryland and MDOT policiesEstablish and enforce standardized workflows, toolkits, and SLAs for all lifecycle transactions HRIS & Data Integrity OversightSupervise and partner with the HRIS Program Lead to ensure:Accurate data entry and system integrityAlignment between transactions and system workflowsSupport for audits, reporting, and data validationServe as the operational bridge between Employment Services and HRIS to ensure transactions are properly reflected in system outputsMonitor and resolve transaction errors, discrepancies, and system-related issues Customer Service & HR ExperienceDrive a customer-centric service model for HR transactions:Address escalations related to transaction delays, errors, or service concernsSupport HR’s rebranding as a trusted, responsive business partner Compliance, Audit & Risk ManagementEnsure all employment transactions meet:State and federal regulationsMDOT and MTA policiesAudit requirements (e.g., personnel records, approvals, documentation)Partner with internal and external auditors as neededImplement controls to reduce risk and improve accountability Team Leadership & DevelopmentLead, supervise, and develop members of the Employment Services team Provide coaching, performance management, and development to build a high-performing team Process Improvement & TransformationIdentify inefficiencies and implement improvements in HR transaction workflowsSupport automation initiatives (e.g., personnel transaction forms)Track and report on key metrics:Transaction turnaround timeError ratesCustomer satisfaction Reporting & Workforce AnalyticsDevelop and present regular reports and briefings on HR transactions and HRIS-related dataAnalyze and communicate:Trends and patterns in workforce transactionsProcessing timelines and service level performanceData integrity issues and system discrepanciesOperational risks and areas requiring leadership attentionTranslate complex HRIS and transactional data into clear, actionable insights to support decision-makingPartner with stakeholders to align workforce data with organizational priorities and staffing strategiesPreferred QualificationsBachelor’s degree in human resources, or related fieldMinimum 5–7 years of progressive HR experience, with direct experience in:HR operations or employment servicesEmployee lifecycle transactionsHuman Resources Information Systems (HRIS)At least 2 years of supervisory experienceExperience in public sector or unionized environmentsDemonstrated experience leading process standardization or HR transformation initiativesLocation: Baltimore City, MDQualificationsEducation: Graduation from an accredited high school or possession of a high school equivalency certificate.Experience: Six years of experience in administrative staff or professional work. Six (6) years of progressive HR experience, with direct experience in: HR operations or employment services, employee lifecycle transactions, human Resources Information Systems (HRIS). *Two (2) years of supervisory experience.Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.NotesCandidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.Candidates may substitute the possession of a Master's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.Licenses & CertificationsEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.Additional InformationEmployees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings and should report hazards, unsafe acts, near misses, injuries, and accidents immediately to the Office of Safety and supervision.To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. May only perform work for which they have the appropriate safety training.To ApplyYou must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority. Selected candidates may be subject to background and reference checks. NoteApplications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), https://www.wes.org/ .Reasonable accommodation for persons with disabilities will be provided as requested. The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.TTY call 711TTY Users May Also Call Their Telecommunications Relay ServiceWE ARE AN EQUAL OPPORTUNITY EMPLOYERMTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.Issue Date: 04/24/2026