{"schemaVersion":"jobsearcher.job.v1","id":"f92eb8f7898a6b9423c974db","url":"https://jobsearcher.com/jobs/f92eb8f7898a6b9423c974db","canonicalUrl":"https://jobsearcher.com/jobs/f92eb8f7898a6b9423c974db","title":"Technical Customer Support","description":"The Technical Customer Support role at Foundever is at the frontline, providing support to our esteemed customers, troubleshooting technical issues, and ensuring maximum client satisfaction. As part of our customer-centric team, the successful candidate will not only resolve product-related issues but will play an integral part in refining our product through customer feedback and observations.\nResponsibilities:\nRespond promptly to customer inquiries through various channels such as telephone, email, chat, and the product's self-service portal.\nIdentify customer needs and help them use specific features of the product.\nCoordinate with internal departments to resolve customer issues that cannot be handled at the first level of support.\nAnalyze and report product malfunctions to the product team for enhancement.\nTrack and document customer service actions in the CRM system.\nProvide suitable solutions for customer problems and follow up with the customer as needed.\nEnsure customer satisfaction to the maximum extent possible.\nQualifications:\nA proven track record as a Technical Support Specialist in a similar role.\nExcellent understanding of how CRM systems and technological processes operate.\nStrong problem-solving skills and the ability to prioritize tasks in a dynamic work environment.\nExceptional communication and interpersonal skills, with proficiency in delivering customer-focused solutions based on individual customer needs.\nAbility to stay calm under pressure and manage difficult technical situations.\nStrong understanding and fluency with technology and software solutions is paramount.\nDegree in Computer Science, IT or a similar field is desirable.\nBenefits:\nCompetitive compensation package commensurate with experience.\nOpportunities for professional growth and advancement within the company.\nA work environment that fosters creativity and innovation.\nComprehensive health benefits including medical, dental, and vision insurance.\nFlexible work schedules and work-from-home days to promote a healthy work-life balance.\nA strong, supportive team and resources to help you succeed in your role.\nYour role as a Technical Customer Support specialist provides a crucial connection between Foundever and our customers. You will provide expertise, guidance, and quick fixes, contributing to our reputation as a company that values its customer base. With your help, we can provide an exceptional customer experience, ensure customer loyalty, and continually improve our product.","company":"Foundever","rawCompany":"foundever","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:37:44.876Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Support","description":"The Technical Customer Support role at Foundever is at the frontline, providing support to our esteemed customers, troubleshooting technical issues, and ensuring maximum client satisfaction. As part of our customer-centric team, the successful candidate will not only resolve product-related issues but will play an integral part in refining our product through customer feedback and observations.\nResponsibilities:\nRespond promptly to customer inquiries through various channels such as telephone, email, chat, and the product's self-service portal.\nIdentify customer needs and help them use specific features of the product.\nCoordinate with internal departments to resolve customer issues that cannot be handled at the first level of support.\nAnalyze and report product malfunctions to the product team for enhancement.\nTrack and document customer service actions in the CRM system.\nProvide suitable solutions for customer problems and follow up with the customer as needed.\nEnsure customer satisfaction to the maximum extent possible.\nQualifications:\nA proven track record as a Technical Support Specialist in a similar role.\nExcellent understanding of how CRM systems and technological processes operate.\nStrong problem-solving skills and the ability to prioritize tasks in a dynamic work environment.\nExceptional communication and interpersonal skills, with proficiency in delivering customer-focused solutions based on individual customer needs.\nAbility to stay calm under pressure and manage difficult technical situations.\nStrong understanding and fluency with technology and software solutions is paramount.\nDegree in Computer Science, IT or a similar field is desirable.\nBenefits:\nCompetitive compensation package commensurate with experience.\nOpportunities for professional growth and advancement within the company.\nA work environment that fosters creativity and innovation.\nComprehensive health benefits including medical, dental, and vision insurance.\nFlexible work schedules and work-from-home days to promote a healthy work-life balance.\nA strong, supportive team and resources to help you succeed in your role.\nYour role as a Technical Customer Support specialist provides a crucial connection between Foundever and our customers. You will provide expertise, guidance, and quick fixes, contributing to our reputation as a company that values its customer base. With your help, we can provide an exceptional customer experience, ensure customer loyalty, and continually improve our product.","datePosted":"2026-08-09T14:37:44.876Z","dateModified":"2026-08-09T14:37:44.876Z","hiringOrganization":{"@type":"Organization","name":"Foundever","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f92eb8f7898a6b9423c974db"},"url":"https://jobsearcher.com/jobs/f92eb8f7898a6b9423c974db"}}