{"schemaVersion":"jobsearcher.job.v1","id":"f9285f4c4a370a8f55441eda","url":"https://jobsearcher.com/jobs/f9285f4c4a370a8f55441eda","canonicalUrl":"https://jobsearcher.com/jobs/f9285f4c4a370a8f55441eda","title":"Technical Program Manager","description":"Why work at Higgsfield AI?\n\nHiggsfield AI is the fastest-scaling generative AI company in history, hitting $700M in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.\n\nWe're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.\n\nAbout the role\n\nWe're looking for a Technical Program Manager to serve as a critical bridge between our customers and our Product and Engineering teams.\n\nYou'll own complex technical customer inquiries from end to end—understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution.\n\nYou'll develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns across customer feedback that can help improve our products and customer experience at scale.\n\nWhat you'll do:\n\nOwn technical customer inquiries and escalations from initial request through resolution.\n\nBecome deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows.\n\nInvestigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution.\n\nTranslate customer questions and business requirements into clear technical problems and actionable next steps.\n\nCommunicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders.\n\nPartner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through.\n\nIdentify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities.\n\nBuild processes, documentation, and tooling that improve how we manage and resolve technical customer requests as we scale.\n\nHelp customers navigate complex use cases and get the most out of Higgsfield's technology.\n\nRequirements\n\nStrong technical fluency and ability to quickly understand complex products, APIs, systems, and workflows.\n\nExperience in a technical, customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, Developer Support, or a similar function.\n\nStrong troubleshooting and problem-solving skills, particularly when working through ambiguous or complex technical issues.\n\nAbility to communicate effectively with both engineers and customers and translate between technical and business contexts.\n\nExceptional ownership and follow-through, with the ability to drive multiple requests and workstreams to resolution.\n\nStrong prioritization skills and comfort operating in a high-volume, fast-moving environment.\n\nExcellent written and verbal communication skills.\n\nNice to have\n\nExperience with AI/ML, generative AI, video, or creative technology products.\n\nExperience supporting APIs, developer products, or technically sophisticated enterprise customers.\n\nFamiliarity with debugging API requests, integrations, logs, and production issues.\n\nExperience partnering closely with Product and Engineering teams to turn customer feedback into product improvements.\n\nExperience operating in a rapidly scaling technology company.\n\nCompensation & Benefits\n\nWe offer a competitive and thoughtfully structured compensation package designed to align with impact, experience, and long-term growth.\n\nBase Salary: The anticipated salary range for this role is $140,000 - 180,000, depending on experience, skills, scope, and location.\n\n• Bonus: This role is Bonus eligible and may participate in the Company's discretionary annual bonus program.\n\nEquity: In addition to cash compensation, employees are eligible to participate in the company’s stock option program and share in Higgsfield’s long-term growth.\n\nBenefits: We offer a comprehensive benefits package designed to support employees professionally and personally, including medical, dental, and vision insurance, a competitive 401(k) retirement plan with company matching, and additional benefits and perks.\n\nThe opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team.\n\nSignificant ownership, direct impact, and opportunities for professional growth as the company scales.\n\nThis is a hybrid role based in the San Francisco Bay Area. Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone. We value in-person collaboration, active communication, responsiveness, and close partnership across teams.\n\nHiggsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.","company":"Higgsfield","rawCompany":"higgsfield","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T21:23:42.268Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Program Manager","description":"Why work at Higgsfield AI?\n\nHiggsfield AI is the fastest-scaling generative AI company in history, hitting $700M in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.\n\nWe're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.\n\nAbout the role\n\nWe're looking for a Technical Program Manager to serve as a critical bridge between our customers and our Product and Engineering teams.\n\nYou'll own complex technical customer inquiries from end to end—understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution.\n\nYou'll develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns across customer feedback that can help improve our products and customer experience at scale.\n\nWhat you'll do:\n\nOwn technical customer inquiries and escalations from initial request through resolution.\n\nBecome deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows.\n\nInvestigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution.\n\nTranslate customer questions and business requirements into clear technical problems and actionable next steps.\n\nCommunicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders.\n\nPartner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through.\n\nIdentify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities.\n\nBuild processes, documentation, and tooling that improve how we manage and resolve technical customer requests as we scale.\n\nHelp customers navigate complex use cases and get the most out of Higgsfield's technology.\n\nRequirements\n\nStrong technical fluency and ability to quickly understand complex products, APIs, systems, and workflows.\n\nExperience in a technical, customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, Developer Support, or a similar function.\n\nStrong troubleshooting and problem-solving skills, particularly when working through ambiguous or complex technical issues.\n\nAbility to communicate effectively with both engineers and customers and translate between technical and business contexts.\n\nExceptional ownership and follow-through, with the ability to drive multiple requests and workstreams to resolution.\n\nStrong prioritization skills and comfort operating in a high-volume, fast-moving environment.\n\nExcellent written and verbal communication skills.\n\nNice to have\n\nExperience with AI/ML, generative AI, video, or creative technology products.\n\nExperience supporting APIs, developer products, or technically sophisticated enterprise customers.\n\nFamiliarity with debugging API requests, integrations, logs, and production issues.\n\nExperience partnering closely with Product and Engineering teams to turn customer feedback into product improvements.\n\nExperience operating in a rapidly scaling technology company.\n\nCompensation & Benefits\n\nWe offer a competitive and thoughtfully structured compensation package designed to align with impact, experience, and long-term growth.\n\nBase Salary: The anticipated salary range for this role is $140,000 - 180,000, depending on experience, skills, scope, and location.\n\n• Bonus: This role is Bonus eligible and may participate in the Company's discretionary annual bonus program.\n\nEquity: In addition to cash compensation, employees are eligible to participate in the company’s stock option program and share in Higgsfield’s long-term growth.\n\nBenefits: We offer a comprehensive benefits package designed to support employees professionally and personally, including medical, dental, and vision insurance, a competitive 401(k) retirement plan with company matching, and additional benefits and perks.\n\nThe opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team.\n\nSignificant ownership, direct impact, and opportunities for professional growth as the company scales.\n\nThis is a hybrid role based in the San Francisco Bay Area. Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone. We value in-person collaboration, active communication, responsiveness, and close partnership across teams.\n\nHiggsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.","datePosted":"2026-08-19T21:23:42.268Z","dateModified":"2026-08-19T21:23:42.268Z","hiringOrganization":{"@type":"Organization","name":"Higgsfield","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f9285f4c4a370a8f55441eda"},"url":"https://jobsearcher.com/jobs/f9285f4c4a370a8f55441eda"}}