Five9 System Engineer - Only W2 - Onsite

Dice is the leading career destination for tech experts at every stage of their careers. Our client, ASCII Group LLC, is seeking the following. Apply via Dice today!Hi,The following requirement is open with our client. Title : Five9 System Engineer Location : Ada, MI Onsite Duration : 6+Months Rate : $55/hr on W2Relevant Experience (in Yrs.) : 10+Only Looking for W2Detailed Job Description & Must Have Skills Five9 Platform Expertise Perform end-to-end administration of the Five9 environment, including users, agents, skillsets, queues, campaigns, and system variables. Manage system configurations, routing profiles, and operational controls to ensure optimal platform performance. Call Flow & IVR Development Design, build, and maintain IVR call flows using Five9 Studio. Develop and optimize IVR scripting to support business requirements, self-service enhancements, and improved call routing accuracy. API & Integration Work Work with Five9 REST APIs for system integrations, automation, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards and other related reporting/analytics platforms. Reporting & Analytics Create, configure, and manage operational and performance reports, dashboards, and analytics. Monitor KPI trends and provide insights to stakeholders to drive operational improvements. Operational Support & Optimization Troubleshoot Five9-related issues across IVR, call routing, agent desktop, and integrations. Partner with cross-functional teams to gather requirements, implement enhancements, and ensure best-practice usage of the platform. Conduct system audits, recommend improvements, and support release and change management activities.Must skills: Five9 Engineer IVR Call Flow, Five9 Studio API, IVR Call Routing, CRMThanks & regards,Naga BabuTechnical RecruiterASCII Group, LLCOffice:Mail ID: |