{"schemaVersion":"jobsearcher.job.v1","id":"f91a7b5ff100e49d011d51ec","url":"https://jobsearcher.com/jobs/f91a7b5ff100e49d011d51ec","canonicalUrl":"https://jobsearcher.com/jobs/f91a7b5ff100e49d011d51ec","title":"Technical Support Analyst II","description":"Overview\n\nWe are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.\n\nKey Responsibilities\nTechnical Support\nProvide second-level support for hardware, software, and network issues.\nTroubleshoot and resolve escalated tickets from Help Desk I staff.\nAssist with installation, configuration, and maintenance of desktop systems and applications.\nSystem Administration Assistance\nSupport user account management, permissions, and access controls.\nPerform routine maintenance tasks such as updates, patches, and backups.\nAssist in monitoring system performance and security.\nCustomer Service\nCommunicate effectively with end-users to understand and resolve technical issues.\nDocument solutions and provide clear instructions to users.\nDeliver training and guidance on IT best practices when needed.\nCollaboration & Escalation\nWork closely with Systems Administrators and IT staff to resolve complex problems.\nEscalate unresolved issues to Tier III or specialized teams as appropriate.\nContribute to knowledge base documentation for recurring issues.\nContinuous Improvement\nIdentify opportunities to improve support processes and efficiency.\nStay current with emerging technologies and recommend improvements.\nParticipate in IT projects and system upgrades as assigned.\nQualifications\nAssociate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).\n2–4 years of experience in IT support or help desk roles.\nStrong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications.\nFamiliarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools.\nExcellent problem-solving, communication, and customer service skills.\nRelevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus.\nSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\n\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n\nRef: #208-Rowland Tulsa","company":"Systemone","rawCompany":"systemone","city":"Tulsa","state":"OK","isRemote":false,"isActive":false,"createdAt":"2026-07-18T15:41:13.298Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst II","description":"Overview\n\nWe are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.\n\nKey Responsibilities\nTechnical Support\nProvide second-level support for hardware, software, and network issues.\nTroubleshoot and resolve escalated tickets from Help Desk I staff.\nAssist with installation, configuration, and maintenance of desktop systems and applications.\nSystem Administration Assistance\nSupport user account management, permissions, and access controls.\nPerform routine maintenance tasks such as updates, patches, and backups.\nAssist in monitoring system performance and security.\nCustomer Service\nCommunicate effectively with end-users to understand and resolve technical issues.\nDocument solutions and provide clear instructions to users.\nDeliver training and guidance on IT best practices when needed.\nCollaboration & Escalation\nWork closely with Systems Administrators and IT staff to resolve complex problems.\nEscalate unresolved issues to Tier III or specialized teams as appropriate.\nContribute to knowledge base documentation for recurring issues.\nContinuous Improvement\nIdentify opportunities to improve support processes and efficiency.\nStay current with emerging technologies and recommend improvements.\nParticipate in IT projects and system upgrades as assigned.\nQualifications\nAssociate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).\n2–4 years of experience in IT support or help desk roles.\nStrong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications.\nFamiliarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools.\nExcellent problem-solving, communication, and customer service skills.\nRelevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus.\nSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\n\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n\nRef: #208-Rowland Tulsa","datePosted":"2026-07-18T15:41:13.298Z","dateModified":"2026-07-18T15:41:13.298Z","hiringOrganization":{"@type":"Organization","name":"Systemone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tulsa","addressRegion":"OK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f91a7b5ff100e49d011d51ec"},"url":"https://jobsearcher.com/jobs/f91a7b5ff100e49d011d51ec"}}