{"schemaVersion":"jobsearcher.job.v1","id":"f8ff59e219c4714bfc790dda","url":"https://jobsearcher.com/jobs/f8ff59e219c4714bfc790dda","canonicalUrl":"https://jobsearcher.com/jobs/f8ff59e219c4714bfc790dda","title":"Client Implementation Analyst III (EDI)","description":"At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.\nBe part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!\n\nJOB SUMMARY: A Client Implementation Analyst is responsible for the electronic setup, testing and go-live of IT projects that involve Client Claims Processing. These claims may be received either via EDI (Electronic Data Interchange) or via Web Services (near real time technology). The analyst is involved end to end in the process to implement both new business workflows and existing products for all clients/trading partners, and is also the subject matter expert for internal initiatives on revenue generating and process improvement projects.\n\nJOB ROLES AND RESPONSIBILITIES:\n1. Manage the efforts to fulfill a client request to access MultiPlan Products, and to customize how they access/utilize MultiPlan Products using EDI and Web Services claims processing workflows. It includes but is not limited to the below\nUnderstanding client needs\nResearching current client setup & claim processing rules\nDesigning the quickest and most efficient solution\nCommunicating effort, timelines, risk and client impact\nImplementing the solution and validating that it works as intended\nPerforming end-to-end client-facing and regression testing\nEnabling client solution in the production environment\nMonitoring/Reporting/Turnover to Production Support\n2. Act as the primary liaison between business and technical teams.\n\nBuild and maintain positive working relationships with internal colleagues (including IT, Sales and Marketing, and Operations) and external contacts.\n3. Manage and coordinate IT deliverables to both internal and external stakeholders\n\nParticipate in implementation meetings with clients and vendors committed to establishing a partnership with MultiPlan.\nProvide HIPAA-compliant guidance to clients requesting additional information about MultiPlan requirements and industry standards for EDI protocols.\nEnsure proper setup of all systems that support file transfer and claims processing between MultiPlan and clients.\nWork on standard as well as custom, non-standard projects on a daily basis including implementing clients who send proprietary format claim files.\nConduct necessary testing and in-depth analysis to resolve any potential issues prior to rolling clients into the production environment.\nConstructively present testing results and propose adjustments that will improve service delivery to our clients and strengthen our ongoing partnership.\nMonitor, audit, and report on the processing of newly implemented clients/features to confirm their successful transition to the production environment.\nSupport testing for rollouts of new products as well as internal system migrations.\nProactively prioritize, communicate, and resolve any process or system issues.\nAnalysis and reporting on client enquiries. Finding gaps and proposing viable solutions.\n4. Manage requests and incidents using problem solving and critical thinking abilities\n\nPromptly triage and resolve escalated EDI issues called into the Multiplan Service Desk.\nIndependently build and manage the monitoring requirements of clients on a daily, weekly and monthly basis.\nCommunicate system and interface availability, modifications, and problems to internal and external stakeholders as needed and according to established policies and procedures.\nSupport clients with their non-standard requests for ad hoc reports, testing analysis and other technical deliverables.\n5. Implement process improvements to enhance the efficiency of claims workflows.\n\nPartner with other IT teams to implement enhancements and defect fixes.\nReport progress & measurements of implementation success to clients and all stakeholders.\nPerform routine and ad hoc analysis of various facets of claims processing including but not limited to system performance, claim turnaround times, data mapping, and claim volumes.\nAnalyze data to identify potential process improvement opportunities.\nPerform gap analysis, communicate and implement potential solutions.\nProactively remain informed on ever changing client specific business rules to ensure accuracy.\n\n6. Prepare and maintain documentation that defines operational procedures, describes client requirements, and share relevant analysis outcomes with internal and external stakeholders.\n\nContribute to building and maintenance of knowledge repository on processes and procedures on a regular basis.\nPresent information learned as part of daily work with the larger team.\n7. Exhibit excellent team work\n\nProvide coverage and support for other team members as well as leads/managers.\nSupport Manager with team goals and corporate strategies.\nSupport deployment activities during release weekends if needed.\n8. Good leadership and decision making skills\n\nTrain, mentor and coach junior team members.\nHandle escalated issues and enquiries from less experienced team members.\nConsistently articulates ideas, opinions and information and shares this in a timely manner with others.\n9. Collaborate, coordinate, and communicate across disciplines and departments.\n10. Ensure compliance with HIPAA regulations and requirements.\n11. Demonstrate Company's Core Competencies and values held within.\n12. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.\n13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.\nJob Requirements:\nJOB REQUIREMENTS (Education, Experience, and Training):\n\nMinimum Bachelor's Degree, or HS Diploma and 4 years of related experience\nMinimum 5+ years progressively responsible experience in a technical production or applications support role\nRequired licensures, professional certifications, and/or Board certifications as applicable\nAt least 3 years experience with EDI or similar file transfer protocols.\nSolid understanding of Healthcare IT claims processing including:\nFTP (File transfer protocols).\nEDI and Web Services/ XML transactions.\nKnowledge of HIPAA EDI 5010 X12 Transactions, 835, 837P and 837I\nAdvanced ability to create SQL queries utilizing multiple tables and datasets to analyze and evaluate EDI data within an Oracle database\nExperience working with below\nMS Word, MS Excel, PowerPoint.\nService Now, Confluence, JIRA.\nText editors like Ultraedit, Textpad, Notepad++. (Nice to have)\nApplications like Specbuilder, Beyond compare, Tableau (Nice to have)\nExceptional analytic and troubleshooting skills\nSuperior customer service skills, preferably in a technical implementation capacity\nAbility to work independently and as a member of a team\nClear and concise verbal and written communication skills\nClear understanding and working knowledge of HIPAA EDI protocols\nIn-depth understanding of x12 specifications\nAbility to juggle multiple requests at once\nProject Management experience desired\nUnderstanding of internet applications and networks desired\nKnowledge of Healthcare Business Systems desired\nExperience with mapping tools such as Gentran, Pervasive or Claredi desired\nExperience managing customer and/or vendor relationships desired\nMentoring experience desired\nTechnical writing experience desired\nAbility to think creatively desired\nAble to manage in an environment of changing desired\nAs an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law\n\nJob Snapshot\nEmployee Type\nFull-Time\nLocation\nUSA (Remote)\nJob Type\nInformation Technology\nDate Posted\n12/01/2024\nAlternate Posting Locations\nBedford, Massachusetts, 01730, United States | Irving, Texas, 75039, United States","company":"Multiplan","rawCompany":"multiplan","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:21:09.961Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Implementation Analyst III (EDI)","description":"At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.\nBe part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!\n\nJOB SUMMARY: A Client Implementation Analyst is responsible for the electronic setup, testing and go-live of IT projects that involve Client Claims Processing. These claims may be received either via EDI (Electronic Data Interchange) or via Web Services (near real time technology). The analyst is involved end to end in the process to implement both new business workflows and existing products for all clients/trading partners, and is also the subject matter expert for internal initiatives on revenue generating and process improvement projects.\n\nJOB ROLES AND RESPONSIBILITIES:\n1. Manage the efforts to fulfill a client request to access MultiPlan Products, and to customize how they access/utilize MultiPlan Products using EDI and Web Services claims processing workflows. It includes but is not limited to the below\nUnderstanding client needs\nResearching current client setup & claim processing rules\nDesigning the quickest and most efficient solution\nCommunicating effort, timelines, risk and client impact\nImplementing the solution and validating that it works as intended\nPerforming end-to-end client-facing and regression testing\nEnabling client solution in the production environment\nMonitoring/Reporting/Turnover to Production Support\n2. Act as the primary liaison between business and technical teams.\n\nBuild and maintain positive working relationships with internal colleagues (including IT, Sales and Marketing, and Operations) and external contacts.\n3. Manage and coordinate IT deliverables to both internal and external stakeholders\n\nParticipate in implementation meetings with clients and vendors committed to establishing a partnership with MultiPlan.\nProvide HIPAA-compliant guidance to clients requesting additional information about MultiPlan requirements and industry standards for EDI protocols.\nEnsure proper setup of all systems that support file transfer and claims processing between MultiPlan and clients.\nWork on standard as well as custom, non-standard projects on a daily basis including implementing clients who send proprietary format claim files.\nConduct necessary testing and in-depth analysis to resolve any potential issues prior to rolling clients into the production environment.\nConstructively present testing results and propose adjustments that will improve service delivery to our clients and strengthen our ongoing partnership.\nMonitor, audit, and report on the processing of newly implemented clients/features to confirm their successful transition to the production environment.\nSupport testing for rollouts of new products as well as internal system migrations.\nProactively prioritize, communicate, and resolve any process or system issues.\nAnalysis and reporting on client enquiries. Finding gaps and proposing viable solutions.\n4. Manage requests and incidents using problem solving and critical thinking abilities\n\nPromptly triage and resolve escalated EDI issues called into the Multiplan Service Desk.\nIndependently build and manage the monitoring requirements of clients on a daily, weekly and monthly basis.\nCommunicate system and interface availability, modifications, and problems to internal and external stakeholders as needed and according to established policies and procedures.\nSupport clients with their non-standard requests for ad hoc reports, testing analysis and other technical deliverables.\n5. Implement process improvements to enhance the efficiency of claims workflows.\n\nPartner with other IT teams to implement enhancements and defect fixes.\nReport progress & measurements of implementation success to clients and all stakeholders.\nPerform routine and ad hoc analysis of various facets of claims processing including but not limited to system performance, claim turnaround times, data mapping, and claim volumes.\nAnalyze data to identify potential process improvement opportunities.\nPerform gap analysis, communicate and implement potential solutions.\nProactively remain informed on ever changing client specific business rules to ensure accuracy.\n\n6. Prepare and maintain documentation that defines operational procedures, describes client requirements, and share relevant analysis outcomes with internal and external stakeholders.\n\nContribute to building and maintenance of knowledge repository on processes and procedures on a regular basis.\nPresent information learned as part of daily work with the larger team.\n7. Exhibit excellent team work\n\nProvide coverage and support for other team members as well as leads/managers.\nSupport Manager with team goals and corporate strategies.\nSupport deployment activities during release weekends if needed.\n8. Good leadership and decision making skills\n\nTrain, mentor and coach junior team members.\nHandle escalated issues and enquiries from less experienced team members.\nConsistently articulates ideas, opinions and information and shares this in a timely manner with others.\n9. Collaborate, coordinate, and communicate across disciplines and departments.\n10. Ensure compliance with HIPAA regulations and requirements.\n11. Demonstrate Company's Core Competencies and values held within.\n12. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.\n13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.\nJob Requirements:\nJOB REQUIREMENTS (Education, Experience, and Training):\n\nMinimum Bachelor's Degree, or HS Diploma and 4 years of related experience\nMinimum 5+ years progressively responsible experience in a technical production or applications support role\nRequired licensures, professional certifications, and/or Board certifications as applicable\nAt least 3 years experience with EDI or similar file transfer protocols.\nSolid understanding of Healthcare IT claims processing including:\nFTP (File transfer protocols).\nEDI and Web Services/ XML transactions.\nKnowledge of HIPAA EDI 5010 X12 Transactions, 835, 837P and 837I\nAdvanced ability to create SQL queries utilizing multiple tables and datasets to analyze and evaluate EDI data within an Oracle database\nExperience working with below\nMS Word, MS Excel, PowerPoint.\nService Now, Confluence, JIRA.\nText editors like Ultraedit, Textpad, Notepad++. (Nice to have)\nApplications like Specbuilder, Beyond compare, Tableau (Nice to have)\nExceptional analytic and troubleshooting skills\nSuperior customer service skills, preferably in a technical implementation capacity\nAbility to work independently and as a member of a team\nClear and concise verbal and written communication skills\nClear understanding and working knowledge of HIPAA EDI protocols\nIn-depth understanding of x12 specifications\nAbility to juggle multiple requests at once\nProject Management experience desired\nUnderstanding of internet applications and networks desired\nKnowledge of Healthcare Business Systems desired\nExperience with mapping tools such as Gentran, Pervasive or Claredi desired\nExperience managing customer and/or vendor relationships desired\nMentoring experience desired\nTechnical writing experience desired\nAbility to think creatively desired\nAble to manage in an environment of changing desired\nAs an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law\n\nJob Snapshot\nEmployee Type\nFull-Time\nLocation\nUSA (Remote)\nJob Type\nInformation Technology\nDate Posted\n12/01/2024\nAlternate Posting Locations\nBedford, Massachusetts, 01730, United States | Irving, Texas, 75039, United States","datePosted":"2026-04-12T21:21:09.961Z","dateModified":"2026-04-12T21:21:09.961Z","hiringOrganization":{"@type":"Organization","name":"Multiplan","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f8ff59e219c4714bfc790dda"},"url":"https://jobsearcher.com/jobs/f8ff59e219c4714bfc790dda"}}