{"schemaVersion":"jobsearcher.job.v1","id":"f8ead89c1d3f9fbe5652d91a","url":"https://jobsearcher.com/jobs/f8ead89c1d3f9fbe5652d91a","canonicalUrl":"https://jobsearcher.com/jobs/f8ead89c1d3f9fbe5652d91a","title":"Network Support","description":"Shift Timings:\n· 2nd Shift Monday to Friday 2:45 P.M. to 11:30 P.M.\n· 3rd Shift Monday to Friday 11:30 P.M. to 07:30 A.M\nJob Description:\n· L3Harris is looking for a Customer Service Representative (CSR) who will support a large nationwide customer.\n· This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.\n· The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program.\n· The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.\nResponsibilities and Expectations Include:\nCandidates must have a flexible schedule. This is 2nd shift Monday-Friday, but at times may need to support,On Call Nights and Weekends,and work on Holidays.\nClearly and effectively share information using oral and written communication skills.\nExcellent Customer Service skills.\nAccurate typing skills.\nAbility to follow standard procedures.\nPrioritize tasks according to urgency and importance.\nAbility to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.\nPosition requires strong attention to detail and adherence to policies and procedures.\nAbility to log detailed notes regarding communications between responsible parties regarding requests.\nHelp train new team members as needed.\nWhat is the typical workday?\n· The contractor will support the aftermarket services portfolio and will be assigned 100 projects to manage throughout the year.\n· The projects will be dependent on contractual start dates and renewal dates.\n· They will be Contract and Finance administration related, departmental forecasting, month end reports that need to be maintained on a monthly basis.\nQualifications:\nHigh School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.\n5 years of customer service experience.\nPreferred Additional Skills:\nExperience with Office Applications (Outlook, Excel) preferred but not required.\nExperience with Remedy Incident Management System (or equivalent) preferred but not required.\nTechnical and/or Networking background preferred but not required.\nJob Type: Contract\nPay: Up to $30.00 per hour\nSchedule:\n8 hour shift\nEducation:\nHigh school or equivalent (Required)\nExperience:\nCustomer service: 3 years (Required)\nRemedy: 1 year (Required)\nWork Location: On the road","company":"Comtec Information Systems","rawCompany":"comtec information systems","city":"Melbourne","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-06T11:16:08.606Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Support","description":"Shift Timings:\n· 2nd Shift Monday to Friday 2:45 P.M. to 11:30 P.M.\n· 3rd Shift Monday to Friday 11:30 P.M. to 07:30 A.M\nJob Description:\n· L3Harris is looking for a Customer Service Representative (CSR) who will support a large nationwide customer.\n· This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.\n· The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program.\n· The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.\nResponsibilities and Expectations Include:\nCandidates must have a flexible schedule. This is 2nd shift Monday-Friday, but at times may need to support,On Call Nights and Weekends,and work on Holidays.\nClearly and effectively share information using oral and written communication skills.\nExcellent Customer Service skills.\nAccurate typing skills.\nAbility to follow standard procedures.\nPrioritize tasks according to urgency and importance.\nAbility to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.\nPosition requires strong attention to detail and adherence to policies and procedures.\nAbility to log detailed notes regarding communications between responsible parties regarding requests.\nHelp train new team members as needed.\nWhat is the typical workday?\n· The contractor will support the aftermarket services portfolio and will be assigned 100 projects to manage throughout the year.\n· The projects will be dependent on contractual start dates and renewal dates.\n· They will be Contract and Finance administration related, departmental forecasting, month end reports that need to be maintained on a monthly basis.\nQualifications:\nHigh School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.\n5 years of customer service experience.\nPreferred Additional Skills:\nExperience with Office Applications (Outlook, Excel) preferred but not required.\nExperience with Remedy Incident Management System (or equivalent) preferred but not required.\nTechnical and/or Networking background preferred but not required.\nJob Type: Contract\nPay: Up to $30.00 per hour\nSchedule:\n8 hour shift\nEducation:\nHigh school or equivalent (Required)\nExperience:\nCustomer service: 3 years (Required)\nRemedy: 1 year (Required)\nWork Location: On the road","datePosted":"2026-08-06T11:16:08.606Z","dateModified":"2026-08-06T11:16:08.606Z","hiringOrganization":{"@type":"Organization","name":"Comtec Information Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f8ead89c1d3f9fbe5652d91a"},"url":"https://jobsearcher.com/jobs/f8ead89c1d3f9fbe5652d91a"}}