{"schemaVersion":"jobsearcher.job.v1","id":"f8e03bd59187bd90c0bbc5d0","url":"https://jobsearcher.com/jobs/f8e03bd59187bd90c0bbc5d0","canonicalUrl":"https://jobsearcher.com/jobs/f8e03bd59187bd90c0bbc5d0","title":"Wellness Program Coordinator","description":"TITLE: Wellness Program Coordinator\nDEPARTMENT: Wellness Program\nREPORTS TO: Manager, Wellness Program\nLOCATION: 730 Polk Street, San Francisco\nBENEFITS: Yes\nSTATUS:Full-Time, NonExempt\nCLASSIFICATION: Professionals\nSUPERVISES: N/A\nPAY RATE: $55k-60k annually\n\nPOSITION SUMMARY:\nThe Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met.\n\nQUALIFICATIONS REQUIRED:\nThree years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)\nProficient in MS Office, using databases, and internet research\nFlexible schedule with the ability to work in POH’s Oakland office as needed\n\nQUALIFICATIONS DESIRED:\nBachelor’s Degree in Human Service field\nExperience working in a nonprofit client services-based setting\nMental Health or Social Work Experience\nExperience supervising staff\nBilingual in Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES:\nResponsible for day-to-day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations\nOversee training and daily supervision of Wellness Program staff and volunteers\nAssist the MWP with interviewing and screening of new staff\nAssist the MWP in employee evaluation process\nHelp to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution\nCoordinate, facilitate, and participate in weekly case management staff meetings\nHelp establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual\nProvide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate\nUtilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals\nEnsure proper staffing coverage for assigned contract and department needs\nAssist MWP in representing the Wellness Program department externally and internally at community or partner meetings\nDevelop and maintain relationships with referring partners\nAble and available to make decisions and answer questions in the absence of the MWP\nCaseworker duties as needed\nOther duties as assigned\n\nJOB COMPETENCIES/ SUCCESS FACTORS:\nA Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others\nSelf-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed\nSensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues\nCustomer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues\nPoised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations\nEthical: Honest, accountable, maintains confidentiality\nDecisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary\nKnowledgeable: Understands facets of job, keeps job knowledge current\nWell Organized: Information organized and accessible, maintains efficient work space, manages time well\nA Strong Communicator: excellent verbal and written communication skills\nTech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology\nTeam Supervisor: Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteers\nAgile: Able to move effectively between big-picture thinking and hands-on logistics\nTakes Initiative: Takes action, seeks new opportunities, strives to see projects to completion\nProblem Solver: Strong analytical skills and able to creatively address and solve problems\n\nPHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the\nadministrative offices and POH Grocery Center Approval/revision date: 10/11/23 I have read and understand the contents of this job description Signature:_________________________________________________________ Date:_______________","company":"Projectopenhand1","rawCompany":"projectopenhand1","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:22:00.004Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1023.00","title":"Mental Health and Substance Abuse Social Workers","slug":"mental-health-and-substance-abuse-social-workers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"621420","title":"Outpatient Mental Health and Substance Abuse Centers","slug":"outpatient-mental-health-and-substance-abuse-centers"},{"code":"923120","title":"Administration of Public Health Programs","slug":"administration-of-public-health-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Wellness Program Coordinator","description":"TITLE: Wellness Program Coordinator\nDEPARTMENT: Wellness Program\nREPORTS TO: Manager, Wellness Program\nLOCATION: 730 Polk Street, San Francisco\nBENEFITS: Yes\nSTATUS:Full-Time, NonExempt\nCLASSIFICATION: Professionals\nSUPERVISES: N/A\nPAY RATE: $55k-60k annually\n\nPOSITION SUMMARY:\nThe Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met.\n\nQUALIFICATIONS REQUIRED:\nThree years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)\nProficient in MS Office, using databases, and internet research\nFlexible schedule with the ability to work in POH’s Oakland office as needed\n\nQUALIFICATIONS DESIRED:\nBachelor’s Degree in Human Service field\nExperience working in a nonprofit client services-based setting\nMental Health or Social Work Experience\nExperience supervising staff\nBilingual in Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES:\nResponsible for day-to-day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations\nOversee training and daily supervision of Wellness Program staff and volunteers\nAssist the MWP with interviewing and screening of new staff\nAssist the MWP in employee evaluation process\nHelp to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution\nCoordinate, facilitate, and participate in weekly case management staff meetings\nHelp establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual\nProvide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate\nUtilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals\nEnsure proper staffing coverage for assigned contract and department needs\nAssist MWP in representing the Wellness Program department externally and internally at community or partner meetings\nDevelop and maintain relationships with referring partners\nAble and available to make decisions and answer questions in the absence of the MWP\nCaseworker duties as needed\nOther duties as assigned\n\nJOB COMPETENCIES/ SUCCESS FACTORS:\nA Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others\nSelf-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed\nSensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues\nCustomer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues\nPoised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations\nEthical: Honest, accountable, maintains confidentiality\nDecisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary\nKnowledgeable: Understands facets of job, keeps job knowledge current\nWell Organized: Information organized and accessible, maintains efficient work space, manages time well\nA Strong Communicator: excellent verbal and written communication skills\nTech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology\nTeam Supervisor: Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteers\nAgile: Able to move effectively between big-picture thinking and hands-on logistics\nTakes Initiative: Takes action, seeks new opportunities, strives to see projects to completion\nProblem Solver: Strong analytical skills and able to creatively address and solve problems\n\nPHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the\nadministrative offices and POH Grocery Center Approval/revision date: 10/11/23 I have read and understand the contents of this job description Signature:_________________________________________________________ Date:_______________","datePosted":"2026-04-12T20:22:00.004Z","dateModified":"2026-04-12T20:22:00.004Z","hiringOrganization":{"@type":"Organization","name":"Projectopenhand1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f8e03bd59187bd90c0bbc5d0"},"url":"https://jobsearcher.com/jobs/f8e03bd59187bd90c0bbc5d0"}}