{"schemaVersion":"jobsearcher.job.v1","id":"f8dc4dc2bb50ea4f2676ccce","url":"https://jobsearcher.com/jobs/f8dc4dc2bb50ea4f2676ccce","canonicalUrl":"https://jobsearcher.com/jobs/f8dc4dc2bb50ea4f2676ccce","title":"Lead Software Engineer","description":"Job DescriptionIntegriChain is on a mission to help all stakeholders in the life sciences industry drive access. We do this through our relentless focus on unifying all the critical business functions for therapy commercialization and access contracts and pricing, gross-to-net, channel, and patient services unlocking strategic payer, provider, pharmacy, and patient access insights for our life sciences customers. Our company values collaboration, innovation, and a commitment to delivering high-quality software products. We foster a dynamic and inclusive work environment where creativity and initiative are encouraged.The Lead Software Engineer will be an integral member of the IntegriChain C&P Saviors team. The successful candidate will be responsible for providing application support and resolving issues related to our enterprise-level applications. This role involves collaborating with cross-functional teams, troubleshooting technical problems, and ensuring the optimal performance of critical applications.ResponsibilitiesTake ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product ManagementWork with BPO Support, users and be aware of urgency of the issue and resolution timelines; coordinate with engineering/product managers to plan and support release activities.Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all teams.Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.Contribute to the planning of hotfixes/releases.Design appropriate metrics for reporting on key performance and quality indicators.Maintain application by regular monitoring, performance tuning and testing activitiesEnsure compliance with agile processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.Design, prepare and conduct training relating to Problem & Incident ManagementProvide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problemsHandling all the communication related to the assigned Pods with stakeholders.Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution.Identify root cause of the issue, document it and provide feedback to roadmap team on correction actionsParticipate or organize Technical Call Bridge to address technical diagnostics & collaboration with customers and partners.Ensuring meeting agreed SLAsIncident management, reporting, RCA preparation in JiraWrite clean, scalable, and efficient code. Still hands on and ready to code & deliver if required.Implement software solutions using programming languages such as, Python, Flask, Angular, PostgreSQL, SQLAlchemy and Angular.Conduct unit testing and debugging to ensure software functionality.Professional ApproachReady to work in flexible working hours as per the needGood communication skills (written, verbal, listening, and articulation)","company":"Integrichain","rawCompany":"integrichain","city":"Coatesville","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T16:06:49.574Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Software Engineer","description":"Job DescriptionIntegriChain is on a mission to help all stakeholders in the life sciences industry drive access. We do this through our relentless focus on unifying all the critical business functions for therapy commercialization and access contracts and pricing, gross-to-net, channel, and patient services unlocking strategic payer, provider, pharmacy, and patient access insights for our life sciences customers. Our company values collaboration, innovation, and a commitment to delivering high-quality software products. We foster a dynamic and inclusive work environment where creativity and initiative are encouraged.The Lead Software Engineer will be an integral member of the IntegriChain C&P Saviors team. The successful candidate will be responsible for providing application support and resolving issues related to our enterprise-level applications. This role involves collaborating with cross-functional teams, troubleshooting technical problems, and ensuring the optimal performance of critical applications.ResponsibilitiesTake ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product ManagementWork with BPO Support, users and be aware of urgency of the issue and resolution timelines; coordinate with engineering/product managers to plan and support release activities.Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all teams.Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.Contribute to the planning of hotfixes/releases.Design appropriate metrics for reporting on key performance and quality indicators.Maintain application by regular monitoring, performance tuning and testing activitiesEnsure compliance with agile processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.Design, prepare and conduct training relating to Problem & Incident ManagementProvide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problemsHandling all the communication related to the assigned Pods with stakeholders.Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution.Identify root cause of the issue, document it and provide feedback to roadmap team on correction actionsParticipate or organize Technical Call Bridge to address technical diagnostics & collaboration with customers and partners.Ensuring meeting agreed SLAsIncident management, reporting, RCA preparation in JiraWrite clean, scalable, and efficient code. Still hands on and ready to code & deliver if required.Implement software solutions using programming languages such as, Python, Flask, Angular, PostgreSQL, SQLAlchemy and Angular.Conduct unit testing and debugging to ensure software functionality.Professional ApproachReady to work in flexible working hours as per the needGood communication skills (written, verbal, listening, and articulation)","datePosted":"2026-04-12T16:06:49.574Z","dateModified":"2026-04-12T16:06:49.574Z","hiringOrganization":{"@type":"Organization","name":"Integrichain","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Coatesville","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f8dc4dc2bb50ea4f2676ccce"},"url":"https://jobsearcher.com/jobs/f8dc4dc2bb50ea4f2676ccce"}}