{"schemaVersion":"jobsearcher.job.v1","id":"f8d6a8299d95a816ff1f229c","url":"https://jobsearcher.com/jobs/f8d6a8299d95a816ff1f229c","canonicalUrl":"https://jobsearcher.com/jobs/f8d6a8299d95a816ff1f229c","title":"Technical Operations Engineer","description":"Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.\n\nBacked by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.\n\nWe are hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth.\n\nThis role is ideal for someone who sees IT operations as a strategic enabler of engineering velocity rather than just a support function. You will be based in our Union Square office, collaborating closely with colleagues in person and remotely across San Francisco, London, and Buenos Aires.\n\nWhat you’ll do\n\nTriage and resolve technical issues with a focus on automation and continuous improvement\n\nManage and troubleshoot macOS devices and development environments at scale\n\nTrace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS\n\nBuild runbooks, troubleshooting guides, and documentation that elevate team capabilities\n\nIdentify patterns in recurring issues and implement systematic fixes\n\nAnalyze downstream impacts before making changes and understand the blast radius of identity and access management decisions\n\nLead projects that address operational pain points such as device provisioning, access control, and compliance automation\n\nDesign self-service solutions that empower engineers to move faster\n\nTranslate technical issues for stakeholders across Engineering, People Ops, and Finance\n\nPartner with security to implement and maintain compliance controls\n\nSupport rapid hiring by streamlining onboarding and provisioning processes\n\nMentor future IT team members on troubleshooting methodology and systems thinking\n\nWho you are\n\n2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies\n\nSystems thinker who naturally traces dependencies and asks why something broke, not just how to fix it\n\nStrong incident management skills including triage, root-cause analysis, and pattern recognition\n\nExperience with identity management, single sign-on, and access control with Okta\n\nClear communicator who can explain complex technical issues to both engineers and non-technical stakeholders\n\nSelf-directed with strong judgment on when to elevate versus resolve independently\n\nExpert troubleshooting across the Apple ecosystem, including MDM tools such as Mosyle\n\nAdvanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM\n\nMulti-cloud support experience with AWS as primary and familiarity with GCP or Azure\n\nNetwork troubleshooting experience including DNS, VPNs, and routing\n\nScripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrations\n\nExperience with infrastructure as code and configuration management\n\nStrong technical judgment and good taste across both software and hardware\n\nMotivated by building the operational foundation for a company defining a new category\n\nComfortable with autonomy as an early technical operations hire and excited to shape how systems scale\n\nLocation\nThis is an on-site role based in our Union Square, NYC or SoMa, San Francisco office, designed for builders who thrive on speed, iteration, and meaningful impact.\n\nFor this role, the expected base salary range is $130,000 to $170,000. Comp can vary by location. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.\n\nNote: All official communication from Profound will come from a @tryprofound.com email address. If you’re contacted by anyone using a different domain, please disregard and report it as spam.\n\nEqual Opportunity Employer – We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected class in accordance with applicable laws.\n\n#J-18808-Ljbffr","company":"Slope","rawCompany":"slope","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-06-26T03:49:58.868Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Operations Engineer","description":"Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.\n\nBacked by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.\n\nWe are hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth.\n\nThis role is ideal for someone who sees IT operations as a strategic enabler of engineering velocity rather than just a support function. You will be based in our Union Square office, collaborating closely with colleagues in person and remotely across San Francisco, London, and Buenos Aires.\n\nWhat you’ll do\n\nTriage and resolve technical issues with a focus on automation and continuous improvement\n\nManage and troubleshoot macOS devices and development environments at scale\n\nTrace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS\n\nBuild runbooks, troubleshooting guides, and documentation that elevate team capabilities\n\nIdentify patterns in recurring issues and implement systematic fixes\n\nAnalyze downstream impacts before making changes and understand the blast radius of identity and access management decisions\n\nLead projects that address operational pain points such as device provisioning, access control, and compliance automation\n\nDesign self-service solutions that empower engineers to move faster\n\nTranslate technical issues for stakeholders across Engineering, People Ops, and Finance\n\nPartner with security to implement and maintain compliance controls\n\nSupport rapid hiring by streamlining onboarding and provisioning processes\n\nMentor future IT team members on troubleshooting methodology and systems thinking\n\nWho you are\n\n2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies\n\nSystems thinker who naturally traces dependencies and asks why something broke, not just how to fix it\n\nStrong incident management skills including triage, root-cause analysis, and pattern recognition\n\nExperience with identity management, single sign-on, and access control with Okta\n\nClear communicator who can explain complex technical issues to both engineers and non-technical stakeholders\n\nSelf-directed with strong judgment on when to elevate versus resolve independently\n\nExpert troubleshooting across the Apple ecosystem, including MDM tools such as Mosyle\n\nAdvanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM\n\nMulti-cloud support experience with AWS as primary and familiarity with GCP or Azure\n\nNetwork troubleshooting experience including DNS, VPNs, and routing\n\nScripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrations\n\nExperience with infrastructure as code and configuration management\n\nStrong technical judgment and good taste across both software and hardware\n\nMotivated by building the operational foundation for a company defining a new category\n\nComfortable with autonomy as an early technical operations hire and excited to shape how systems scale\n\nLocation\nThis is an on-site role based in our Union Square, NYC or SoMa, San Francisco office, designed for builders who thrive on speed, iteration, and meaningful impact.\n\nFor this role, the expected base salary range is $130,000 to $170,000. Comp can vary by location. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.\n\nNote: All official communication from Profound will come from a @tryprofound.com email address. If you’re contacted by anyone using a different domain, please disregard and report it as spam.\n\nEqual Opportunity Employer – We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected class in accordance with applicable laws.\n\n#J-18808-Ljbffr","datePosted":"2026-06-26T03:49:58.868Z","dateModified":"2026-06-26T03:49:58.868Z","hiringOrganization":{"@type":"Organization","name":"Slope","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f8d6a8299d95a816ff1f229c"},"url":"https://jobsearcher.com/jobs/f8d6a8299d95a816ff1f229c"}}