Account Manager – Packaging Client Success / Retention

Benefits:401(k)Bonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offProfit sharingRelocation bonusSigning bonusTraining & developmentVision insuranceCompanyAccurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.Job SummaryThe Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.ResponsibilitiesServe as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectivesBuild long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demandsCoordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on timeResolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each jobPartner with sales, prepress, and operations to support product launches, price updates, or new project developmentTrack account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systemsSupport Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accountsIdentify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutionsPeople and CulturePartner closely with the customer and internal teams to ensure strong alignment and responsivenessDemonstrate empathy, reliability, and follow-through to build trust and rapportSupport a culture of accuracy, accountability, and continuous improvementHelp surface customer feedback and market intelligence to support company innovation and service offeringsCritical Skills / Capabilities Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios Problem-Solving: Resolves account issues and anticipates challenges before they escalate Detail-Oriented: Reviews orders, specs, and project details with precision Time Management: Juggles recurring tasks and urgent requests with efficiency Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting toolsExperienceRequired: +5 years of experience in account management or customer service in a B2B manufacturing environmentPreferred: Experience in folding carton, corrugated, or related paperboard packagingEducationRequired: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experienceBenefits/PerksSalary / Bonus EligibleHealth, Dental, Vision, 401(k)Career AdvancementSupportive, family-oriented team culture