Manager, Production Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.Famehouse, a division of UMG, is the preeminent leader in merchandise & D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers merch and D2C for UMG’s labels, artists, and Bravado. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, merchandising, fulfillment, customer service, technology, and more.How We LEADThe Manager, Production Operations oversees the end-to-end execution of production, fulfillment, and order management across multiple business channels including eCommerce, Tour, and Retail. This role ensures all manufacturing orders move efficiently from placement through delivery, driving operational accuracy, vendor accountability, and KPI performance for On-Time Delivery, Goods Receipt, and end-to-end cycle time. The Manager partners closely with Product Development, Logistics, Finance, and Brand Management to ensure timely movement of goods, data accuracy across systems, and alignment with financial and operational goals.How You'll CREATELead the production operations workflow from order placement through delivery, ensuring on-time and accurate shipment of all products, materials, and supplies.Oversee daily production and order tracking within ERP (Navision) and project management systems to maintain visibility to goods on order, WIP, and in transit.Manage vendor and 3PL communication to ensure adherence to production timelines, shipping accuracy, and documentation compliance.Ensure goods receipt and invoice accuracy by coordinating with Finance for timely payment processing and reconciliation.Maintain production dashboards and KPIs, tracking On-Time Delivery, cycle times, and exceptions across territories and suppliers.Proactively identify and resolve issues related to delays, shortages, damages, or data inconsistencies across systems.Supervise production operations coordinators or support staff, providing direction, workload management, and training as needed.Implement process improvements to strengthen data integrity, system efficiency, and operational accuracy across ERP and production tools.Drive cross-functional communication with Brand Management, Logistics, and Finance to ensure business continuity and performance alignment.Maintain an organized view of outstanding production orders and report status updates to leadership on delivery performance and potential risks.Champion operational excellence and team collaboration, managing up where necessary to remove roadblocks and improve throughput.Bring Your VIBE3-5 years of experience in production operations, supply chain, or order management, preferably in consumer products, apparel, or entertainment merchandiseExperience using Navision (Microsoft Dynamics) or similar ERP systemAdvanced proficiency in Excel, including pivot tables, V-lookups, and data reportingStrong understanding of production manufacturing and vendor management processesExcellent organizational, analytical, and problem-solving skillsStrong communication and interpersonal skills for cross-functional coordinationProven ability to manage multiple priorities in a fast-paced, deadline-driven environmentBachelor’s degree in Business, Supply Chain, Operations, or related field preferredPerks PlaylistJoin an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):Comprehensive medical, dental, and vision coverageIncluding 100% coverage for out-patient in-network mental health servicesFertility coverage for eligible medical plan participantsWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)Student Loan Repayment Assistance and Tuition Reimbursement401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contributionA variety of ways to prioritize much-needed time away from work including:Flexible Paid Time Off (PTO) for exempt employees3-weeks PTO for non-exempt employees2-weeks paid Winter Break10 Company Holidays (including Juneteenth and Wellbeing Day)Summer Fridays (between Memorial Day and Labor Day)Generous paid parental leave for every type of parentCheck out our full overview of benefits on the Perks Playlist page of the career site.Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.Universal Music Group is an Equal Opportunity EmployerWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.For more information, please click on the following links.E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | SpanishJob CategoryManufacturing, Logistics & Supply ChainSalary Range$61,200 - $75,000The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.