{"schemaVersion":"jobsearcher.job.v1","id":"f86a610c71f5e8e567aa015e","url":"https://jobsearcher.com/jobs/f86a610c71f5e8e567aa015e","canonicalUrl":"https://jobsearcher.com/jobs/f86a610c71f5e8e567aa015e","title":"Technical Product Manager","description":"Job Title: Technical Product ManagerPosition Type: This is a long-term, open-ended contractLocation: Bothell, WA or Dallas, TX (Hybrid (3-4 days in office))Product Manager / Technical Program Manager – AI (Ecommerce & Contact Centers)We are seeking a skilled Product Manager / Technical Program Manager to lead the implementation of AI powered solutions across enterprise ecommerce platforms and B2B contact center systems. This role serves as a critical bridge between business stakeholders, engineering teams, and technology vendors to deliver scalable, AI driven customer service experiences across voice, chat, and digital channels.Key ResponsibilitiesLead the vision, strategy, and delivery of generative and agentic AI solutions across ecommerce and customer service journeys.Translate business objectives, customer intents, and call/chat flows into clear product requirements and user stories.Manage product backlogs, sprint priorities, and roadmaps with defined MVPs and phased releases.Partner closely with engineering, UX, QA, operations, and cloud platform teams to ensure timely and high quality delivery.Oversee integration with enterprise systems such as CRM, billing, telephony, analytics, and data platforms.Track and report key performance indicators including conversion, revenue, containment, CSAT, and automation success.Drive testing, tuning, and validation of conversational flows, NLU/NLP performance, and system integrations.Manage third party vendors and support/professional services engagements.Document system configurations, design decisions, and product behavior for internal stakeholders.Required QualificationsBachelor's degree in Computer Science, IT, Business, or a related field.5+ years of experience in product management or technical program management within large enterprise environments.2+ years of experience with conversational AI, IVR systems, chatbots, or contact center platforms.Hands on experience with AI prototyping tools (e.g., no/low code or design to build tools).Experience implementing cloud based conversational AI platforms.Strong understanding of NLU, intent modeling, and conversation design.Ability to analyze performance metrics and drive continuous product improvement.Excellent communication and cross functional leadership skills.Preferred QualificationsExperience with next generation AI development frameworks and cloud AI services.Technical background in software engineering or technical product management.Knowledge of enterprise security, compliance, and privacy considerations.Experience with omnichannel orchestration, live agent handoff, or voice authentication.Product management or cloud certifications a plus.Master's degree preferred.","company":"Staffing Technologies","rawCompany":"staffing technologies","city":"Bothell","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-16T09:47:09.342Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Product Manager","description":"Job Title: Technical Product ManagerPosition Type: This is a long-term, open-ended contractLocation: Bothell, WA or Dallas, TX (Hybrid (3-4 days in office))Product Manager / Technical Program Manager – AI (Ecommerce & Contact Centers)We are seeking a skilled Product Manager / Technical Program Manager to lead the implementation of AI powered solutions across enterprise ecommerce platforms and B2B contact center systems. This role serves as a critical bridge between business stakeholders, engineering teams, and technology vendors to deliver scalable, AI driven customer service experiences across voice, chat, and digital channels.Key ResponsibilitiesLead the vision, strategy, and delivery of generative and agentic AI solutions across ecommerce and customer service journeys.Translate business objectives, customer intents, and call/chat flows into clear product requirements and user stories.Manage product backlogs, sprint priorities, and roadmaps with defined MVPs and phased releases.Partner closely with engineering, UX, QA, operations, and cloud platform teams to ensure timely and high quality delivery.Oversee integration with enterprise systems such as CRM, billing, telephony, analytics, and data platforms.Track and report key performance indicators including conversion, revenue, containment, CSAT, and automation success.Drive testing, tuning, and validation of conversational flows, NLU/NLP performance, and system integrations.Manage third party vendors and support/professional services engagements.Document system configurations, design decisions, and product behavior for internal stakeholders.Required QualificationsBachelor's degree in Computer Science, IT, Business, or a related field.5+ years of experience in product management or technical program management within large enterprise environments.2+ years of experience with conversational AI, IVR systems, chatbots, or contact center platforms.Hands on experience with AI prototyping tools (e.g., no/low code or design to build tools).Experience implementing cloud based conversational AI platforms.Strong understanding of NLU, intent modeling, and conversation design.Ability to analyze performance metrics and drive continuous product improvement.Excellent communication and cross functional leadership skills.Preferred QualificationsExperience with next generation AI development frameworks and cloud AI services.Technical background in software engineering or technical product management.Knowledge of enterprise security, compliance, and privacy considerations.Experience with omnichannel orchestration, live agent handoff, or voice authentication.Product management or cloud certifications a plus.Master's degree preferred.","datePosted":"2026-04-16T09:47:09.342Z","dateModified":"2026-04-16T09:47:09.342Z","hiringOrganization":{"@type":"Organization","name":"Staffing Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f86a610c71f5e8e567aa015e"},"url":"https://jobsearcher.com/jobs/f86a610c71f5e8e567aa015e"}}