{"schemaVersion":"jobsearcher.job.v1","id":"f85a920f3d2cea98e32e8f1d","url":"https://jobsearcher.com/jobs/f85a920f3d2cea98e32e8f1d","canonicalUrl":"https://jobsearcher.com/jobs/f85a920f3d2cea98e32e8f1d","title":"Technical Support Engineer","description":"Key Responsibilities\r\n·Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior\r\n·Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback\r\n·Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections\r\n·Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)\r\n·Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents\r\n·Participate in incident bridges and support escalation workflows\r\n·Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation\r\nRequired Qualifications\r\n·5–7+ years of VoIP/telecom operations experience in enterprise environments\r\n·Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)\r\n·Experience with incident management processes (ITSM/ticketing, escalations, documentation)\r\n·Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect\r\nPreferred Qualifications\r\n·Experience in BFS or regulated industries with strict change/audit requirements\r\n·Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs\r\n·Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns\r\n·Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)\r\n·Experience acting as a telecom architect or L3 support\r\n·Exposure to enterprise monitoring and observability tools\r\nExperience working in BFS Sector","company":"Longfinch Technologies","rawCompany":"longfinch technologies","city":"Dumont","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-21T01:17:25.127Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Key Responsibilities\r\n·Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior\r\n·Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback\r\n·Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections\r\n·Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)\r\n·Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents\r\n·Participate in incident bridges and support escalation workflows\r\n·Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation\r\nRequired Qualifications\r\n·5–7+ years of VoIP/telecom operations experience in enterprise environments\r\n·Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)\r\n·Experience with incident management processes (ITSM/ticketing, escalations, documentation)\r\n·Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect\r\nPreferred Qualifications\r\n·Experience in BFS or regulated industries with strict change/audit requirements\r\n·Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs\r\n·Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns\r\n·Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)\r\n·Experience acting as a telecom architect or L3 support\r\n·Exposure to enterprise monitoring and observability tools\r\nExperience working in BFS Sector","datePosted":"2026-08-21T01:17:25.127Z","dateModified":"2026-08-21T01:17:25.127Z","hiringOrganization":{"@type":"Organization","name":"Longfinch Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dumont","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f85a920f3d2cea98e32e8f1d"},"url":"https://jobsearcher.com/jobs/f85a920f3d2cea98e32e8f1d"}}