{"schemaVersion":"jobsearcher.job.v1","id":"f851bdfd0cf9a37baeb80ac4","url":"https://jobsearcher.com/jobs/f851bdfd0cf9a37baeb80ac4","canonicalUrl":"https://jobsearcher.com/jobs/f851bdfd0cf9a37baeb80ac4","title":"Supervisor, Client Solutions","description":"ID: 584746\n\nLocation:\nNorfolk Va, US\n\n#job-location.job-location-inline { display: inline; }\nSupervisor, Client Solutions\n\nLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.\nCommitted to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.\nThrough the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.\nPresent in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.\n\nPosition Summary\nLead and coordinate the activities of the Customer Service team ensuring seamless delivery of support to our client base. Proactively oversee personnel to surpass set goals. Assist manager to interview and train new hires and assist with day-to-day coaching for the Customer Service Representatives. Prepare mid-year and yearly evaluations to present to representatives. Effectively manage PTO schedule and work hours per CCA policies to ensure proper operational coverage. Resolve operational issues with internal and external customers that will in turn contribute to the success of the CMA CGM organization. Recommend changes in procedures upon identifying improvement opportunities.\n\nMust be willing to work Monday through Friday, 10am - 7pm.\n\nFunctions & Duties\n\nAssist with implementation of strategic plan for the desk in line with department/company goals to drive team to deliver the Tier I customer service, while limiting costs and creating a positive work environment.\nMonitor errors and conflicts to perform root cause analysis and implement corrective action, reducing service failures and costs, while guiding the team for consistently high productivity and quality of work\nResolve operational issues with internal and external customers, assist representatives to trouble shoot customer issues to ensure customer satisfaction.\nWork with Shared Service Center management supporting effective, accurate, and timely processing of bookings and documentation.\nRun and consolidate reports for upper management team, maintain vacation schedule ensuring proper operational coverage.\nAssist Manager to interview and select candidates for hire, coordinate training of new associates once hired, coach associates, and apply necessary disciplinary actions when policies and standards are not met.\nRecommend changes in procedures and identify improvement opportunities\nAssist Manager to implement and reinforce PMP goals for team; prepare, review and present mid-year & yearly evaluations, along with Manager.\nMISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED\nKnowledge, Skills, Abilities\n\nStrong working knowledge of CMA CGM organizational structure and services/network\nStrong working knowledge of the Transportation industry\nSolid Working Knowledge of bookings, customer service, and/or documentation\nClear understanding of CCA objectives & mission as a whole\nUnderstanding of the company’s HR policies.\nProven ability to effectively communicate information and ideas.\nExcellent presentation, written communication, and interpersonal skills.\nPossesses a mindset that clearly recognizes, specifically in tone and approach, the importance and sensitivity of our customers.\nHigh level of analytical, problem-solving, critical thinking abilities to synthesize data from disparate groups and identify potential solutions to difficult customer problems.\nProven ability to lead the team to obtain and maintain high performance results.\nAbility to manage multiple projects simultaneously and meet deadlines.\nAbility to develop priorities, target levels of performance.\nAbility to learn and adopt new ideas and procedures.\nActs proactively and decisively and is proficient with conflict resolution and having difficult conversations.\nProficiency in the use of standard office computer applications, e.g. Microsoft Office Suite (OneNote experience is a plus); Flexibility to simultaneously utilize a wide range of systems and applications, from legacy to leading-edge, to drive change.\nQualifications\nEducation\nRequired/Preferred Education Level\nRequired High School Diploma or GED\nPreferred Bachelor’s Degree\n\nWork Experience\nExperience Years of Experience Description\nGeneral Experience 3-5 years\nIndustry Experience 1-3 years Previous Supervisor or Senior Rep experience preferred but not required\n\nAt CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $65,000 - $72,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.\nIn addition to base salary, this position may be eligible for:\nPerformance-based bonuses\nComprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off\nProfessional development opportunities\nWe believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.\n\nCome along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com\n\nNearest Major Market: Hampton Roads","company":"Cmacgm","rawCompany":"cmacgm","city":"Norfolk","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-07-23T15:56:18.311Z","occupations":[{"code":"53-1043.00","title":"First-Line Supervisors of Material-Moving Machine and Vehicle Operators","slug":"first-line-supervisors-of-material-moving-machine-and-vehicle-operators"},{"code":"53-1044.00","title":"First-Line Supervisors of Passenger Attendants","slug":"first-line-supervisors-of-passenger-attendants"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Supervisor, Client Solutions","description":"ID: 584746\n\nLocation:\nNorfolk Va, US\n\n#job-location.job-location-inline { display: inline; }\nSupervisor, Client Solutions\n\nLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.\nCommitted to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.\nThrough the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.\nPresent in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.\n\nPosition Summary\nLead and coordinate the activities of the Customer Service team ensuring seamless delivery of support to our client base. Proactively oversee personnel to surpass set goals. Assist manager to interview and train new hires and assist with day-to-day coaching for the Customer Service Representatives. Prepare mid-year and yearly evaluations to present to representatives. Effectively manage PTO schedule and work hours per CCA policies to ensure proper operational coverage. Resolve operational issues with internal and external customers that will in turn contribute to the success of the CMA CGM organization. Recommend changes in procedures upon identifying improvement opportunities.\n\nMust be willing to work Monday through Friday, 10am - 7pm.\n\nFunctions & Duties\n\nAssist with implementation of strategic plan for the desk in line with department/company goals to drive team to deliver the Tier I customer service, while limiting costs and creating a positive work environment.\nMonitor errors and conflicts to perform root cause analysis and implement corrective action, reducing service failures and costs, while guiding the team for consistently high productivity and quality of work\nResolve operational issues with internal and external customers, assist representatives to trouble shoot customer issues to ensure customer satisfaction.\nWork with Shared Service Center management supporting effective, accurate, and timely processing of bookings and documentation.\nRun and consolidate reports for upper management team, maintain vacation schedule ensuring proper operational coverage.\nAssist Manager to interview and select candidates for hire, coordinate training of new associates once hired, coach associates, and apply necessary disciplinary actions when policies and standards are not met.\nRecommend changes in procedures and identify improvement opportunities\nAssist Manager to implement and reinforce PMP goals for team; prepare, review and present mid-year & yearly evaluations, along with Manager.\nMISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED\nKnowledge, Skills, Abilities\n\nStrong working knowledge of CMA CGM organizational structure and services/network\nStrong working knowledge of the Transportation industry\nSolid Working Knowledge of bookings, customer service, and/or documentation\nClear understanding of CCA objectives & mission as a whole\nUnderstanding of the company’s HR policies.\nProven ability to effectively communicate information and ideas.\nExcellent presentation, written communication, and interpersonal skills.\nPossesses a mindset that clearly recognizes, specifically in tone and approach, the importance and sensitivity of our customers.\nHigh level of analytical, problem-solving, critical thinking abilities to synthesize data from disparate groups and identify potential solutions to difficult customer problems.\nProven ability to lead the team to obtain and maintain high performance results.\nAbility to manage multiple projects simultaneously and meet deadlines.\nAbility to develop priorities, target levels of performance.\nAbility to learn and adopt new ideas and procedures.\nActs proactively and decisively and is proficient with conflict resolution and having difficult conversations.\nProficiency in the use of standard office computer applications, e.g. Microsoft Office Suite (OneNote experience is a plus); Flexibility to simultaneously utilize a wide range of systems and applications, from legacy to leading-edge, to drive change.\nQualifications\nEducation\nRequired/Preferred Education Level\nRequired High School Diploma or GED\nPreferred Bachelor’s Degree\n\nWork Experience\nExperience Years of Experience Description\nGeneral Experience 3-5 years\nIndustry Experience 1-3 years Previous Supervisor or Senior Rep experience preferred but not required\n\nAt CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $65,000 - $72,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.\nIn addition to base salary, this position may be eligible for:\nPerformance-based bonuses\nComprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off\nProfessional development opportunities\nWe believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.\n\nCome along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com\n\nNearest Major Market: Hampton Roads","datePosted":"2026-07-23T15:56:18.311Z","dateModified":"2026-07-23T15:56:18.311Z","hiringOrganization":{"@type":"Organization","name":"Cmacgm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Norfolk","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f851bdfd0cf9a37baeb80ac4"},"url":"https://jobsearcher.com/jobs/f851bdfd0cf9a37baeb80ac4"}}