{"schemaVersion":"jobsearcher.job.v1","id":"f84fb9c8c4e38620b8e07f5a","url":"https://jobsearcher.com/jobs/f84fb9c8c4e38620b8e07f5a","canonicalUrl":"https://jobsearcher.com/jobs/f84fb9c8c4e38620b8e07f5a","title":"Application Support Engineer","description":"A Little About Inn-FlowAt Inn-Flow, we're more than a hotel software company - we're a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we're expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal's #2 Best Place to Work.At Inn-Flow, you'll have the opportunity to do meaningful work, grow your career, and be part of a company that's shaping the future of hospitality technology.About the RoleWe are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.Key ResponsibilitiesProvide Level 3 application support for enterprise systemsLead investigation and resolution of complex production issuesAnalyze and optimize existing SQL queries, stored procedures, and indexesPerform controlled data validation and corrections in SQL ServerMonitor application and database performance and drive root cause analysisPartner with development teams on defect resolution and long-term fixesOccasionally engage with customers to clarify issues and communicate resolutionsDocument root causes, permanent fixes, and support proceduresRequired Qualifications3+ years of experience in application or production support, including Level 3 responsibilitiesStrong hands-on experience with Microsoft SQL ServerAdvanced SQL troubleshooting and performance tuning skillsExperience reviewing execution plans and optimizing existing database objectsStrong understanding of application architecture, data flows, and integrationsProven ability to independently resolve complex technical issuesStrong analytical, communication, and problem-solving skillsPreferredExperience supporting enterprise or SaaS applicationsFamiliarity with Azure environmentsExperience with New Relic or similar application performance monitoring toolsExperience using AI-assisted development tools such as Cursor, Claude, or GitHub CopilotWhy You'll Love Working at Inn-FlowWe believe great work starts with taking great care of our people.At Inn-Flow, you'll enjoy:Benefits• Health, dental, and vision insurance• Short-Term Disability & Life Insurance• 401(k) with a generous employer matchTime Off & Flexibility• Flexible vacation and PTO• Paid holidays plus a floating holiday• Paid volunteer time• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)Work Environment & Culture• A beautiful, modern office in downtown Raleigh• Employer-paid monthly parking• Monthly team socials and regular celebrations• Quarterly all-hands meetings• A culture rooted in recognition, collaboration, and growth• Smart, kind, and genuinely fun people who care about their work - and each otherEqual Opportunity Employer","company":"Innflow","rawCompany":"innflow","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-09T13:35:55.516Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"A Little About Inn-FlowAt Inn-Flow, we're more than a hotel software company - we're a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we're expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal's #2 Best Place to Work.At Inn-Flow, you'll have the opportunity to do meaningful work, grow your career, and be part of a company that's shaping the future of hospitality technology.About the RoleWe are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.Key ResponsibilitiesProvide Level 3 application support for enterprise systemsLead investigation and resolution of complex production issuesAnalyze and optimize existing SQL queries, stored procedures, and indexesPerform controlled data validation and corrections in SQL ServerMonitor application and database performance and drive root cause analysisPartner with development teams on defect resolution and long-term fixesOccasionally engage with customers to clarify issues and communicate resolutionsDocument root causes, permanent fixes, and support proceduresRequired Qualifications3+ years of experience in application or production support, including Level 3 responsibilitiesStrong hands-on experience with Microsoft SQL ServerAdvanced SQL troubleshooting and performance tuning skillsExperience reviewing execution plans and optimizing existing database objectsStrong understanding of application architecture, data flows, and integrationsProven ability to independently resolve complex technical issuesStrong analytical, communication, and problem-solving skillsPreferredExperience supporting enterprise or SaaS applicationsFamiliarity with Azure environmentsExperience with New Relic or similar application performance monitoring toolsExperience using AI-assisted development tools such as Cursor, Claude, or GitHub CopilotWhy You'll Love Working at Inn-FlowWe believe great work starts with taking great care of our people.At Inn-Flow, you'll enjoy:Benefits• Health, dental, and vision insurance• Short-Term Disability & Life Insurance• 401(k) with a generous employer matchTime Off & Flexibility• Flexible vacation and PTO• Paid holidays plus a floating holiday• Paid volunteer time• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)Work Environment & Culture• A beautiful, modern office in downtown Raleigh• Employer-paid monthly parking• Monthly team socials and regular celebrations• Quarterly all-hands meetings• A culture rooted in recognition, collaboration, and growth• Smart, kind, and genuinely fun people who care about their work - and each otherEqual Opportunity Employer","datePosted":"2026-04-09T13:35:55.516Z","dateModified":"2026-04-09T13:35:55.516Z","hiringOrganization":{"@type":"Organization","name":"Innflow","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f84fb9c8c4e38620b8e07f5a"},"url":"https://jobsearcher.com/jobs/f84fb9c8c4e38620b8e07f5a"}}