{"schemaVersion":"jobsearcher.job.v1","id":"f813531e3bb183cc56a1d41e","url":"https://jobsearcher.com/jobs/f813531e3bb183cc56a1d41e","canonicalUrl":"https://jobsearcher.com/jobs/f813531e3bb183cc56a1d41e","title":"RO Program Performance Manager","description":"Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.\n\nThe Program Performance Manager serves as the program owner for operational performance, with a focus on driving outcomes through data, tooling, and cross-functional alignment. This role ensures end-to-end accountability for program success, including alignment with contractual service levels (CSLs), identification of performance trends, and proactive risk mitigation. The manager owns the strategy and implementation of tooling that supports Rider Only workflows and performance tracking, working closely with internal stakeholders to define requirements, oversee rollouts, and ensure adoption. Through transparent reporting, KPI-driven insights, and structured execution, this role enables scalable, efficient operations across multiple lines of business.\n\nThe pay range for this role is:\n\n112,320.00 - 135,200.00 USD per year (San Francisco - Waymo)\n\n99,840.00 - 111,280.00 USD per year (Los Angeles - Waymo)\n\nTransdev is Proud to Offer:\n\nVacation: Minimum of (2) week.\n\nSick Days: 5 Days\n\nHolidays: 6 Days\n\nOther standard benefits:\n\n401(k) Retirement Plan\n\nMedical, Dental & Vision\n\nLife Insurance\n\nShort-term Disability\n\nVoluntary Long-term Disability\n\nKey Responsibilities:\n\nOwn the AV Rider Only program performance, including all key inputs, outputs, dependencies, and alignment with contractual service levels (CSLs), with the potential to expand ownership to additional programs as business needs evolve\n\nLead performance analysis using data dashboards and KPIs to identify trends, optimize workflows, and drive continuous improvement across lines of business\n\nOwn tooling strategy and implementation related to program performance, including stakeholder alignment, requirements gathering, rollout planning, and user adoption\n\nDrive cross-functional initiatives and special projects, ensuring they are scoped, prioritized, and executed effectively to meet business objectives\n\nServe as the primary liaison for program performance, delivering timely, data-driven updates and insights to internal and external stakeholders\n\nParticipate in operational excellence efforts (e.g., Lean, Kaizen), leveraging structured methodologies to increase efficiency and reduce risk\n\nEnsure compliance with global standards and program-level processes, proactively identifying areas for standardization and scalability\n\nDrive special projects and programs completion assigned by the Head of Product and Tooling\n\nCommunicate clearly with the different stakeholders, both Transdev management and the client accordingly\n\nInterpret metrics, finds opportunities and implements actions to drive results\n\nMaintains high degree of confidentiality of all information\n\nAll other duties as assigned\n\nBachelor’s degree from an accredited university or 2+ years of operations experience leading teams\n\nPreferred Education: Degree in Engineering, Operations, or a related field is a plus\n\n2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required\n\nRequired Knowledge Skills and Abilities (KSAs):\n\nKnowledge of service area and ability to read a map/digital map directions\n\nAbility to use a computer to generate reports and schedules\n\nAbility to supervise others and make quality business decisions regarding operations\n\nAbility to read, understand, and interpret system operating rules, regulations, policies, phases and routes\n\nGood written and oral communication skills\n\nAbility to organize and perform work efficiently; strong analytical skills and attention to details\n\nTravel up to 20% of the time\n\nWork flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts\n\nPhysical Requirements:\n\nLong periods of standing, walking, and sitting\n\nUse hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders\n\nOccasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl\n\nMajority of work is accomplished indoors and in air conditioned or well-ventilated facilities\n\nMay work in extreme heat and cold, and in damp environment with moderate noise\n\nWork is occasionally accomplished in an office or in a cubicle space equipped with a computer\n\nMust be able to occasionally lift and/or move up to 45 pounds\n\nMust use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.\n\nPre-Employment Requirements:\n\nAll Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening\n\nTransdev maintains a Drug Free Workplace and may require participation in a random drug screening program.\n\nTransdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com\n\nDrug-free Workplace:\n\nTransdev maintains a drug-free workplace. Applicants must:\n\nBe eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).\n\nSuccessfully pass a pre-employment drug screen.\n\nAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\n\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ\n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\n\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions\n\nCalifornia applicants: Please Click H ere for CA Employee Privacy Policy.\n\nJob Category: Management\n\nJob Type: Full Time\n\nReq ID: 9223\n\nPay Group: 55P\n\nCost Center: 569\n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\n\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.\n\nDrug-free workplace\n\nIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.\n\nCalifornia applicants:\n\nAbout Transdev\n\nCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\n\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video .","company":"Transdev","rawCompany":"transdev","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-06T19:21:31.137Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541715","title":"Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)","slug":"research-and-development-in-the-physical-engineering-and-life-sciences-except-nanotechnology-and-biotechnology"},{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"RO Program Performance Manager","description":"Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.\n\nThe Program Performance Manager serves as the program owner for operational performance, with a focus on driving outcomes through data, tooling, and cross-functional alignment. This role ensures end-to-end accountability for program success, including alignment with contractual service levels (CSLs), identification of performance trends, and proactive risk mitigation. The manager owns the strategy and implementation of tooling that supports Rider Only workflows and performance tracking, working closely with internal stakeholders to define requirements, oversee rollouts, and ensure adoption. Through transparent reporting, KPI-driven insights, and structured execution, this role enables scalable, efficient operations across multiple lines of business.\n\nThe pay range for this role is:\n\n112,320.00 - 135,200.00 USD per year (San Francisco - Waymo)\n\n99,840.00 - 111,280.00 USD per year (Los Angeles - Waymo)\n\nTransdev is Proud to Offer:\n\nVacation: Minimum of (2) week.\n\nSick Days: 5 Days\n\nHolidays: 6 Days\n\nOther standard benefits:\n\n401(k) Retirement Plan\n\nMedical, Dental & Vision\n\nLife Insurance\n\nShort-term Disability\n\nVoluntary Long-term Disability\n\nKey Responsibilities:\n\nOwn the AV Rider Only program performance, including all key inputs, outputs, dependencies, and alignment with contractual service levels (CSLs), with the potential to expand ownership to additional programs as business needs evolve\n\nLead performance analysis using data dashboards and KPIs to identify trends, optimize workflows, and drive continuous improvement across lines of business\n\nOwn tooling strategy and implementation related to program performance, including stakeholder alignment, requirements gathering, rollout planning, and user adoption\n\nDrive cross-functional initiatives and special projects, ensuring they are scoped, prioritized, and executed effectively to meet business objectives\n\nServe as the primary liaison for program performance, delivering timely, data-driven updates and insights to internal and external stakeholders\n\nParticipate in operational excellence efforts (e.g., Lean, Kaizen), leveraging structured methodologies to increase efficiency and reduce risk\n\nEnsure compliance with global standards and program-level processes, proactively identifying areas for standardization and scalability\n\nDrive special projects and programs completion assigned by the Head of Product and Tooling\n\nCommunicate clearly with the different stakeholders, both Transdev management and the client accordingly\n\nInterpret metrics, finds opportunities and implements actions to drive results\n\nMaintains high degree of confidentiality of all information\n\nAll other duties as assigned\n\nBachelor’s degree from an accredited university or 2+ years of operations experience leading teams\n\nPreferred Education: Degree in Engineering, Operations, or a related field is a plus\n\n2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required\n\nRequired Knowledge Skills and Abilities (KSAs):\n\nKnowledge of service area and ability to read a map/digital map directions\n\nAbility to use a computer to generate reports and schedules\n\nAbility to supervise others and make quality business decisions regarding operations\n\nAbility to read, understand, and interpret system operating rules, regulations, policies, phases and routes\n\nGood written and oral communication skills\n\nAbility to organize and perform work efficiently; strong analytical skills and attention to details\n\nTravel up to 20% of the time\n\nWork flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts\n\nPhysical Requirements:\n\nLong periods of standing, walking, and sitting\n\nUse hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders\n\nOccasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl\n\nMajority of work is accomplished indoors and in air conditioned or well-ventilated facilities\n\nMay work in extreme heat and cold, and in damp environment with moderate noise\n\nWork is occasionally accomplished in an office or in a cubicle space equipped with a computer\n\nMust be able to occasionally lift and/or move up to 45 pounds\n\nMust use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.\n\nPre-Employment Requirements:\n\nAll Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening\n\nTransdev maintains a Drug Free Workplace and may require participation in a random drug screening program.\n\nTransdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com\n\nDrug-free Workplace:\n\nTransdev maintains a drug-free workplace. Applicants must:\n\nBe eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).\n\nSuccessfully pass a pre-employment drug screen.\n\nAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\n\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ\n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\n\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions\n\nCalifornia applicants: Please Click H ere for CA Employee Privacy Policy.\n\nJob Category: Management\n\nJob Type: Full Time\n\nReq ID: 9223\n\nPay Group: 55P\n\nCost Center: 569\n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\n\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.\n\nDrug-free workplace\n\nIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.\n\nCalifornia applicants:\n\nAbout Transdev\n\nCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\n\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video .","datePosted":"2026-10-06T19:21:31.137Z","dateModified":"2026-10-06T19:21:31.137Z","hiringOrganization":{"@type":"Organization","name":"Transdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f813531e3bb183cc56a1d41e"},"url":"https://jobsearcher.com/jobs/f813531e3bb183cc56a1d41e"}}