{"schemaVersion":"jobsearcher.job.v1","id":"f7fa921f330df79e6cdead8d","url":"https://jobsearcher.com/jobs/f7fa921f330df79e6cdead8d","canonicalUrl":"https://jobsearcher.com/jobs/f7fa921f330df79e6cdead8d","title":"IT Support Engineer","description":"Job Summary\nWe are seeking a dynamic and proactive IT Support Engineer to join our technology team! In this role, you will be the frontline hero for technical support, ensuring seamless computer management and network operations across our organization. Your expertise will help maintain a robust IT infrastructure, troubleshoot software and hardware issues, and deliver exceptional customer service to users at all levels. This position offers an exciting opportunity to work with cutting-edge technology, enhance your skills in diverse operating systems, and contribute to a thriving digital environment. If you’re passionate about problem-solving, communication, and delivering top-tier IT support, we want to hear from you!\nResponsibilities\nProvide comprehensive technical support for desktop computers, laptops, and peripheral devices across various operating systems including Windows and macOS.\nTroubleshoot software issues related to applications such as Microsoft Office, Help Desk tools like ServiceNow and Jira, and other enterprise software.\nManage computer hardware components, including installation, upgrades, repairs, and maintenance to ensure optimal performance.\nConfigure and maintain computer networks including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other network security measures.\nSupport IT infrastructure by assisting with server management, operating system updates, and network connectivity issues.\nUtilize IT support tools such as BMC Remedy and ServiceNow to log incidents, track resolutions, and communicate effectively with users.\nAssist with user account management and access controls within Active Directory or similar systems.\nCollaborate with team members to resolve complex technical problems swiftly while maintaining excellent customer service standards.\nSkills\nProven experience in technical support roles with strong knowledge of computer management and troubleshooting.\nProficiency in operating systems including Windows and macOS; familiarity with Linux is a plus.\nSolid understanding of computer networking concepts such as LAN, VPNs, firewalls, and network security protocols.\nHands-on experience supporting desktop support functions in diverse environments.\nAbility to troubleshoot software issues related to Microsoft Office applications and enterprise software solutions.\nFamiliarity with help desk ticketing systems like ServiceNow or Jira for incident tracking and resolution management.\nStrong communication skills to clearly explain technical solutions to non-technical users.\nKnowledge of IT infrastructure components including hardware components, operating systems, and network devices.\nExperience working with remote access tools and supporting users via help desk channels such as ServiceNow or Jira.\nJoin us in creating a resilient IT environment where innovation meets service excellence! Your expertise will empower our teams to operate efficiently while delivering outstanding support that keeps our digital world running smoothly.\nPay: $26.85 - $32.33 per hour\nWork Location: Hybrid remote in Hingham, MA 02043","company":"Techbinx","rawCompany":"techbinx","city":"Hingham","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T14:50:50.853Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"Job Summary\nWe are seeking a dynamic and proactive IT Support Engineer to join our technology team! In this role, you will be the frontline hero for technical support, ensuring seamless computer management and network operations across our organization. Your expertise will help maintain a robust IT infrastructure, troubleshoot software and hardware issues, and deliver exceptional customer service to users at all levels. This position offers an exciting opportunity to work with cutting-edge technology, enhance your skills in diverse operating systems, and contribute to a thriving digital environment. If you’re passionate about problem-solving, communication, and delivering top-tier IT support, we want to hear from you!\nResponsibilities\nProvide comprehensive technical support for desktop computers, laptops, and peripheral devices across various operating systems including Windows and macOS.\nTroubleshoot software issues related to applications such as Microsoft Office, Help Desk tools like ServiceNow and Jira, and other enterprise software.\nManage computer hardware components, including installation, upgrades, repairs, and maintenance to ensure optimal performance.\nConfigure and maintain computer networks including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other network security measures.\nSupport IT infrastructure by assisting with server management, operating system updates, and network connectivity issues.\nUtilize IT support tools such as BMC Remedy and ServiceNow to log incidents, track resolutions, and communicate effectively with users.\nAssist with user account management and access controls within Active Directory or similar systems.\nCollaborate with team members to resolve complex technical problems swiftly while maintaining excellent customer service standards.\nSkills\nProven experience in technical support roles with strong knowledge of computer management and troubleshooting.\nProficiency in operating systems including Windows and macOS; familiarity with Linux is a plus.\nSolid understanding of computer networking concepts such as LAN, VPNs, firewalls, and network security protocols.\nHands-on experience supporting desktop support functions in diverse environments.\nAbility to troubleshoot software issues related to Microsoft Office applications and enterprise software solutions.\nFamiliarity with help desk ticketing systems like ServiceNow or Jira for incident tracking and resolution management.\nStrong communication skills to clearly explain technical solutions to non-technical users.\nKnowledge of IT infrastructure components including hardware components, operating systems, and network devices.\nExperience working with remote access tools and supporting users via help desk channels such as ServiceNow or Jira.\nJoin us in creating a resilient IT environment where innovation meets service excellence! Your expertise will empower our teams to operate efficiently while delivering outstanding support that keeps our digital world running smoothly.\nPay: $26.85 - $32.33 per hour\nWork Location: Hybrid remote in Hingham, MA 02043","datePosted":"2026-08-03T14:50:50.853Z","dateModified":"2026-08-03T14:50:50.853Z","hiringOrganization":{"@type":"Organization","name":"Techbinx","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hingham","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f7fa921f330df79e6cdead8d"},"url":"https://jobsearcher.com/jobs/f7fa921f330df79e6cdead8d"}}