Reservation Agent @ Wild Spring Dunes

Wild Spring Dunes will be a public golf resort and refuge with world-class golf, accommodations, and homesites. Two courses are routed with plans established for a short course and practice center.Set on over 2,400 sandy, secluded acres, here you will find dramatic elevation changes that highlight four distinct and diverse ecosystems: towering pines and hardwood forest, open, grassy meadows, rolling hills, and steep ravines carved by spring-fed creeks that crawl through the secluded site. Wild Spring Dunes is an escape, a destination, a place to come together in community – a home for golf and wilderness lovers alike.The Wild Spring Dunes team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Wild Spring Dunes helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.What You'll Be DoingAs a Reservations Agent, you help shape each guest’s time at Wild Spring Dunes from the very beginning. You will plan and coordinate golf, lodging, dining, and other experiences, making sure every detail is clear, accurate, and set up to carry through once the guest arrives. This role sits at the center of the guest experience and connects directly to how each stay comes together.What You'll DoBook golf, lodging, dining, and other resort experiences by phone, email, and in personProvide clear, accurate information about the property, offerings, and policiesAnswer and direct calls using a multi-line phone system, supporting both future and in house guestsBuild and maintain guest profiles and reservation detailsReview reservations to ensure accuracy and completenessComplete follow up and reservation documentation in a timely and consistent waySupport Group Reservations and assist the Front Desk when neededStay familiar with the property, including courses, lodging, dining, and surrounding areaAssist with data entry and administrative tasks as neededIdentify opportunities to improve accuracy and efficiency within the processAdditional duties as assignedWhat You BringWhat You BringHigh school diploma required; college degree preferredClear communication and a professional, approachable way of working with guests and teammatesAttention to detail, organization, and follow throughAbility to manage multiple priorities and stay focused during busy timesComfort working through questions, solving problems, and making decisionsFamiliarity with Microsoft Office, including Outlook, Word, and ExcelWillingness to learn reservation systems such as Agilysys and other resort toolsComfort working with numbers and reservation detailsA professional presence in how you communicate and represent the resortFlexibility to work evenings and weekends as neededExperience in hospitality, golf, or a reservations environment is helpfulPerks And Benefits For Full-Time EmployeesGolf PrivilegesRestaurant Discounts (Future)Retail DiscountsUniform AllowanceEmployee Meal ProgramEmployee Assistance Program – CanopyTake advantage of this chance to be part of something extraordinary. Your journey to greatness starts here at Wild Spring Dunes. Join us, and let's create unforgettable experiences together.We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.#wildspringdunesWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.