B2B Customer Service Representative

B2B Customer Service RepresentativeSkidmore Sales and Distributing - West Chester, OH 45069Job SummaryWe are currently looking for a dedicated, efficient individual to join our team as a Customer Service Representative. Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues that arise following the order from start to finish.Why Choose Skidmore Sales?We offer a competitive salary and exceptional benefits package nearly unmatched in the industry.We pride ourselves in a company culture that promotes care and support, focusing on problems, taking ownership, and treating everyone respectfully. This allows our employees to be their best selves.We are a stable, growing company and we know that our true strength is from our people.Position DetailsReceives customer orders by phone, email, customer website or EDI.Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process.Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues.Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.RequirementsHigh school diploma or GED requiredKnowledge and skills comparative to completion of a Bachelor's degree preferred2-3 years of professional experience in a related field preferredAdvanced attention to detail and accuracy in all work requiredBenefitsPaid WeeklyHybrid-remote schedule after initial training!Monthly Bonus programPaid Time Off10 Paid holidaysReferral bonuses401(k) retirement with Company contributionCompany Profit SharingMedical, Dental, Vision, Life InsuranceAnd more!Shift and ScheduleMonday through Friday8am to 5pmOvertime after 40 hours required.About the CompanySkidmore Sales & Distributing Co., Inc. has been a distributor and broker of food ingredients for over 60 years. Skidmore Sales is a second-generation, family-owned business that has earned the respect of both customers and suppliers through superior service. We provide innovative and customized solutions, and we are successful because our culture focuses on caring and supporting one another, solving customer problems, taking ownership, and treating everyone respectfully. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers our employees.Join our company today to begin a fulfilling career with a company that understands that people are our strength!Skidmore Sales & Distributing Co., Inc. is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.