{"schemaVersion":"jobsearcher.job.v1","id":"f7df699b3181f4e50c29f6d7","url":"https://jobsearcher.com/jobs/f7df699b3181f4e50c29f6d7","canonicalUrl":"https://jobsearcher.com/jobs/f7df699b3181f4e50c29f6d7","title":"MilGov Technical Support Representative","description":"Company Overview:\nSatcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.\nSatcom Direct offers a highly competitive benefits package. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.\nJOB SUMMARY:\nTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) and Satcom Direct Government (SDG) operations standards, established security/safety rules, and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully.\nESSENTIAL DUTIES/RESPONSIBILITIES:\nThe requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:\nQuickly and efficiently ascertain and resolve customer complaints or issues\nMaintains awareness of the government’s levels of responsibilities, information assurance (IA), and other government guidelines.\nTroubleshoot satellite networks, Internet Protocol, telephony, and ground infrastructure connections.\nValidate and test system configurations via the SATCOM support or Land Mobile labs.\nTroubleshoot all types of Military and Government communication platforms and ensure all services are functioning correctly\nTroubleshoot various types of Land Mobile communication platforms and ensure all services are functioning correctly\nAnalyze fault/service logs and reports for all types of aeronautical avionics and land mobile terminals\nAnalyze fault/service logs and reports for associated peripheral devices (routers, switches, IoT devices, etc.) integrated or being for connectivity.\nConfigure and support Datalink and Safety services for aircraft utilizing Flight Deck Freedom\nContinuously work on technology and future communications systems to provide military customers with increased configuration options\nTravel to customer locations and provide on-site support with regard to networking setup, configuration, and system integrations.\nHave knowledge of and the ability to troubleshoot and configure SNO services (Iridium, Inmarsat Classic/SBB, GX, Intelsat Ku (FlexAir), Iridium Certus).\nAssist in the analysis, testing, and development of requirements for Broadband capabilities.\nPerforms other related duties as assigned.\nCarries out special projects as assigned.\nTravel and onsite customer support are required.\nPerform and/or provide guidance, instruction, or assist with Military activation-related duties when necessary.\nProcess documentation for military/government support team.\nCustomer training and system integration support.\nSupport after-hours and on-call customer support calls for Military, Government, and Land/Mobile.\nGENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:\nBachelor's Degree in networking, information technology, or a similar discipline.\nNetwork Certification such as CISCO (CCNA), CompTIA (Network+, Security+, aeroIT)\n5+ years of Government Satcom Communications experience or the equivalent combination of education, Technical Sales, and Support Experience\n5+ years of experience troubleshooting all types of Military and Government communications platforms\nExperience configuring and troubleshooting IP routers and switches.\nKnowledge of Government networks such as SIPRNet and NIPRnet.\nFamiliarization of SATCOM system hardware (Honeywell, Rockwell Collins, Viasat, Satcom Direct) and their operation on board an aircraft.\nKnowledge of land/mobile equipment including Iridium GO! Iridium and Inmarsat satellite phones, BGAN terminals, Mission/Vessel Link, etc.\nAbility to read wiring diagrams or perform lab installations of networking and satellite equipment\nPrior military service experience is highly desirable\nFamiliarization with IP encryption is a plus.\nFamiliarization with utilizing and/or developing with Splunk.\nExcellent working knowledge of general administrative tools such as Microsoft Word, Excel, PowerPoint, and Outlook. Proficient with client relationship management tools (Microsoft Dynamics CRM).\nExcellent oral and written communication skills including the ability to interact successfully with internal and external contacts.\nAbility to develop a core understanding of government and military ranks, grades, and relationships.\nExcellent interpersonal skills and demonstrated ability to work in a team as well as independently.\nEffective and confident decision-making and problem-solving skills, especially under time constraints.\nU.S. citizenship.\nEither possess or be eligible to obtain a DOD Secret clearance.\nSuccessful candidates must successfully complete a background check, credit check, and drug test.\nPHYSICAL DEMANDS:\nWhile performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (","company":"Satcom Direct","rawCompany":"satcom direct","city":"Melbourne","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:24:31.253Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517410","title":"Satellite Telecommunications","slug":"satellite-telecommunications"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"MilGov Technical Support Representative","description":"Company Overview:\nSatcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.\nSatcom Direct offers a highly competitive benefits package. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.\nJOB SUMMARY:\nTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) and Satcom Direct Government (SDG) operations standards, established security/safety rules, and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully.\nESSENTIAL DUTIES/RESPONSIBILITIES:\nThe requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:\nQuickly and efficiently ascertain and resolve customer complaints or issues\nMaintains awareness of the government’s levels of responsibilities, information assurance (IA), and other government guidelines.\nTroubleshoot satellite networks, Internet Protocol, telephony, and ground infrastructure connections.\nValidate and test system configurations via the SATCOM support or Land Mobile labs.\nTroubleshoot all types of Military and Government communication platforms and ensure all services are functioning correctly\nTroubleshoot various types of Land Mobile communication platforms and ensure all services are functioning correctly\nAnalyze fault/service logs and reports for all types of aeronautical avionics and land mobile terminals\nAnalyze fault/service logs and reports for associated peripheral devices (routers, switches, IoT devices, etc.) integrated or being for connectivity.\nConfigure and support Datalink and Safety services for aircraft utilizing Flight Deck Freedom\nContinuously work on technology and future communications systems to provide military customers with increased configuration options\nTravel to customer locations and provide on-site support with regard to networking setup, configuration, and system integrations.\nHave knowledge of and the ability to troubleshoot and configure SNO services (Iridium, Inmarsat Classic/SBB, GX, Intelsat Ku (FlexAir), Iridium Certus).\nAssist in the analysis, testing, and development of requirements for Broadband capabilities.\nPerforms other related duties as assigned.\nCarries out special projects as assigned.\nTravel and onsite customer support are required.\nPerform and/or provide guidance, instruction, or assist with Military activation-related duties when necessary.\nProcess documentation for military/government support team.\nCustomer training and system integration support.\nSupport after-hours and on-call customer support calls for Military, Government, and Land/Mobile.\nGENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:\nBachelor's Degree in networking, information technology, or a similar discipline.\nNetwork Certification such as CISCO (CCNA), CompTIA (Network+, Security+, aeroIT)\n5+ years of Government Satcom Communications experience or the equivalent combination of education, Technical Sales, and Support Experience\n5+ years of experience troubleshooting all types of Military and Government communications platforms\nExperience configuring and troubleshooting IP routers and switches.\nKnowledge of Government networks such as SIPRNet and NIPRnet.\nFamiliarization of SATCOM system hardware (Honeywell, Rockwell Collins, Viasat, Satcom Direct) and their operation on board an aircraft.\nKnowledge of land/mobile equipment including Iridium GO! Iridium and Inmarsat satellite phones, BGAN terminals, Mission/Vessel Link, etc.\nAbility to read wiring diagrams or perform lab installations of networking and satellite equipment\nPrior military service experience is highly desirable\nFamiliarization with IP encryption is a plus.\nFamiliarization with utilizing and/or developing with Splunk.\nExcellent working knowledge of general administrative tools such as Microsoft Word, Excel, PowerPoint, and Outlook. Proficient with client relationship management tools (Microsoft Dynamics CRM).\nExcellent oral and written communication skills including the ability to interact successfully with internal and external contacts.\nAbility to develop a core understanding of government and military ranks, grades, and relationships.\nExcellent interpersonal skills and demonstrated ability to work in a team as well as independently.\nEffective and confident decision-making and problem-solving skills, especially under time constraints.\nU.S. citizenship.\nEither possess or be eligible to obtain a DOD Secret clearance.\nSuccessful candidates must successfully complete a background check, credit check, and drug test.\nPHYSICAL DEMANDS:\nWhile performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (","datePosted":"2026-04-12T20:24:31.253Z","dateModified":"2026-04-12T20:24:31.253Z","hiringOrganization":{"@type":"Organization","name":"Satcom Direct","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f7df699b3181f4e50c29f6d7"},"url":"https://jobsearcher.com/jobs/f7df699b3181f4e50c29f6d7"}}