{"schemaVersion":"jobsearcher.job.v1","id":"f7cf3ff39d602c8585772996","url":"https://jobsearcher.com/jobs/f7cf3ff39d602c8585772996","canonicalUrl":"https://jobsearcher.com/jobs/f7cf3ff39d602c8585772996","title":"Title Software Customer Service Representative","description":"Are you a natural problem-solver with a passion for helping customers? We are looking for a customer-focused professional who is confident about troubleshooting issues and willing to investigate when additional research is needed to resolve customer concerns. The ideal candidate is personable, patient, and an effective communicator who can work with a variety of personalities and requests in a fast-paced environment.\nIf you are an experienced user of, or have a strong familiarity with TitleFusion, Closers’ Choice, or Land tech products and are interested in a Customer Service position, we would love to speak with you.\nWe welcome candidates across a range of experience levels. While this posting reflects the core responsibilities of the role, compensation, title, and level of responsibility may vary based on experience, industry knowledge, and technical proficiency. Candidates with extensive title industry or software support experience may be considered for more senior-level opportunities.\nJob Description:\nThis position is for a Customer Service Representative (CSR) supporting software used within the title insurance industry. The ideal candidate will assist customers with software-related questions, diagnose and resolve certain technical issues, and provide support related to real estate and title insurance processes.\nDaily responsibilities include answering customer calls and emails, troubleshooting customer issues through resolution, testing software updates and enhancements, communicating software updates to customers, and assisting with document formatting and maintenance as assigned.\nExperience:\nHigh School Diploma or GED required\n2+ years of customer service, software support, or related experience preferred\nPrevious title, closing, or real estate industry experience strongly preferred\nResponsibilities:\nAnswer calls and emails regarding software questions and troubleshooting\nAdd and remove customer logins and assist with password resets\nManage document formatting, organization, and in-house proofing\nAssist with software testing when applicable\nTrack and manage compliance-related updates including rates, forms, and software changes\nAdd and revise state and underwriter documentation\nMonitor state and underwriter changes and communicate programming needs through the Dev Ops process\nMaintain organized email cataloging and documentation practices\nSkills and Qualifications:\nExcellent phone and customer service skills\nStrong multitasking and organizational abilities\nKnowledge of title commitments, closings, and policy processes preferred\nStrong relationship-building and customer management skills\nAbility to make appropriate recommendations based on customer needs\nComfortable working across multiple technology platforms including email, websites, and browser-based applications\nProficiency with Microsoft Word, Excel, PowerPoint, Outlook, and common web browsers\nExcellent written and verbal communication skills\nAbility to understand and communicate technical terminology effectively\nStrong presentation and project management skills\nAbility to explain complex information in a clear and understandable manner\nJob Type: Full-time\nPay: $40,000.00 - $50,000.00 per year\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nParental leave\nReferral program\nVision insurance\nExperience:\nreal estate title software : 3 years (Required)\nWork Location: Remote","company":"Accutitle","rawCompany":"accutitle","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:55:20.449Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"524127","title":"Direct Title Insurance Carriers","slug":"direct-title-insurance-carriers"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"531390","title":"Other Activities Related to Real Estate","slug":"other-activities-related-to-real-estate"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Title Software Customer Service Representative","description":"Are you a natural problem-solver with a passion for helping customers? We are looking for a customer-focused professional who is confident about troubleshooting issues and willing to investigate when additional research is needed to resolve customer concerns. The ideal candidate is personable, patient, and an effective communicator who can work with a variety of personalities and requests in a fast-paced environment.\nIf you are an experienced user of, or have a strong familiarity with TitleFusion, Closers’ Choice, or Land tech products and are interested in a Customer Service position, we would love to speak with you.\nWe welcome candidates across a range of experience levels. While this posting reflects the core responsibilities of the role, compensation, title, and level of responsibility may vary based on experience, industry knowledge, and technical proficiency. Candidates with extensive title industry or software support experience may be considered for more senior-level opportunities.\nJob Description:\nThis position is for a Customer Service Representative (CSR) supporting software used within the title insurance industry. The ideal candidate will assist customers with software-related questions, diagnose and resolve certain technical issues, and provide support related to real estate and title insurance processes.\nDaily responsibilities include answering customer calls and emails, troubleshooting customer issues through resolution, testing software updates and enhancements, communicating software updates to customers, and assisting with document formatting and maintenance as assigned.\nExperience:\nHigh School Diploma or GED required\n2+ years of customer service, software support, or related experience preferred\nPrevious title, closing, or real estate industry experience strongly preferred\nResponsibilities:\nAnswer calls and emails regarding software questions and troubleshooting\nAdd and remove customer logins and assist with password resets\nManage document formatting, organization, and in-house proofing\nAssist with software testing when applicable\nTrack and manage compliance-related updates including rates, forms, and software changes\nAdd and revise state and underwriter documentation\nMonitor state and underwriter changes and communicate programming needs through the Dev Ops process\nMaintain organized email cataloging and documentation practices\nSkills and Qualifications:\nExcellent phone and customer service skills\nStrong multitasking and organizational abilities\nKnowledge of title commitments, closings, and policy processes preferred\nStrong relationship-building and customer management skills\nAbility to make appropriate recommendations based on customer needs\nComfortable working across multiple technology platforms including email, websites, and browser-based applications\nProficiency with Microsoft Word, Excel, PowerPoint, Outlook, and common web browsers\nExcellent written and verbal communication skills\nAbility to understand and communicate technical terminology effectively\nStrong presentation and project management skills\nAbility to explain complex information in a clear and understandable manner\nJob Type: Full-time\nPay: $40,000.00 - $50,000.00 per year\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nParental leave\nReferral program\nVision insurance\nExperience:\nreal estate title software : 3 years (Required)\nWork Location: Remote","datePosted":"2026-08-09T14:55:20.449Z","dateModified":"2026-08-09T14:55:20.449Z","hiringOrganization":{"@type":"Organization","name":"Accutitle","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f7cf3ff39d602c8585772996"},"url":"https://jobsearcher.com/jobs/f7cf3ff39d602c8585772996"}}