{"schemaVersion":"jobsearcher.job.v1","id":"f7c2a9eb4e3ce9b52b1163af","url":"https://jobsearcher.com/jobs/f7c2a9eb4e3ce9b52b1163af","canonicalUrl":"https://jobsearcher.com/jobs/f7c2a9eb4e3ce9b52b1163af","title":"Scribd Default Job Posting - All Hubs","description":"About The Company:\nAt Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable.\nWe support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.\nWhen it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.\nSo what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.\nAbout the Team\nThe mission of the Data & Analytics team is to ensure the entire company understands business performance and trends, and to empower all business teams to make good decisions with data.\nThe Customer Business Systems (CBS) organization focuses on the core systems that let Scribd securely monetize and protect our products across Scribd, Everand, Slideshare, and Fable. CBS is responsible for Payments, Identity, and Infrastructure Security, from how users authenticate and subscribe to how we process payments globally, prevent fraud and chargebacks, and meet compliance and online safety expectations.\nAbout You\nThe Analytics Manager, CBS (Payments & Identity) will be the senior analytics lead for our Payments and Identity squads. You will shape how we measure and optimize the full payments and identity lifecycle, including authorization, settlement, retries and recovery, subscription billing outcomes, account creation, login flows, and identity risk.\nYou are a highly motivated and analytical problem solver who thrives at the intersection of product strategy, platform reliability, and financial performance. You bring strong domain knowledge in online payments and digital identity and have a solid understanding of how Payment Service Providers (PSPs) operate and how to evaluate them. You are comfortable quantifying tradeoffs between cost, resilience, risk, and customer experience. You care about data quality and observability as much as dashboards and insights. You are also a strong people manager and mentor who can guide other analysts, set standards, and be a trusted thought partner to engineering, product, finance, and operations leaders.\nYou Will\nLead end to end analytics for the payments lifecycle across all brands and PSPs, including authorization rates, settlement performance, retries and dunning, recapture, passive churn, and bill through, connecting these metrics directly to subscriber and revenue outcomes.\nDevelop, maintain, and socialize core Payments KPIs such as Payment Success Rate (PSR), settlement rate, PSP volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails, and other metrics needed to guide ongoing payments strategy and decision making.\nServe as the primary analytics partner for Payments strategy work, including PSP configuration, routing and redundancy, local and alternative payment methods, retries and dunning strategy, and initiatives that reduce the cost of payments while maintaining or improving performance and customer experience.\nLead analytics for Identity flows, including account creation completion, authentication performance, login and signup friction, error rates, dormant account behavior, and identity risk and safety metrics. Help define the analytics foundation and metrics framework for a new Identity squad, including baselining and goal setting.\nManage and mentor analysts, starting with a Payments focused analyst, by providing coaching, feedback, and technical guidance, reviewing queries and dashboards, and helping grow the CBS analytics function over time.\nBuild and maintain reliable dashboards and reporting in Looker and Databricks that provide a holistic view of Payments and Identity health, including leading indicators, output metrics, and guardrails for fraud, chargebacks, and compliance thresholds.\nPartner with Product, Engineering, Finance, and Operations to size impact and support scenario planning for PSP strategy, routing changes, fraud controls, billing changes, and identity initiatives, modeling tradeoffs across revenue, cost, risk, and customer experience.\nDrive instrumentation and data quality strategy for Payments and Identity by defining data and event requirements, partnering with engineering on tracking and observability, and implementing data quality checks and anomaly detection for key flows.\nCollaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast development of new metrics and dashboards.\nEstablish best practices for CBS analytics, including coding standards, documentation, peer review, and clear, consistent definitions for metrics used in leadership reviews, vendor scorecards, and commercial discussions with PSPs.\nYou Have\n6+ years of experience in product, payments, or platform analytics, ideally in a subscription based or consumer facing environment.\n2+ years of experience leading or managing analysts, either as a formal people manager or through clear leadership and mentorship of other analysts.\nDeep domain knowledge of online payments and Payment Service Providers (PSPs), including concepts such as authorization and settlement, retries and dunning, decline reasons, fraud and chargebacks, and the ability to evaluate PSP performance and cost.\nHands-on experience with payments and subscription metrics such as authorization rate, settlement rate, bill through rate, recapture rate, passive churn, PSP volume share, and unit economics and cost of ownership for payments.\nAdvanced proficiency in SQL for large scale data querying and transformation, and experience with Python or R for deeper analysis, modeling, and experiment support.\nStrong experience with BI tools, ideally Looker, including building and optimizing dashboards, LookML modeling, and setting standards for data governance and self serve reporting.\nExperience working with modern data platforms such as Databricks or similar technologies, collaborating with data engineering, and balancing performance, reliability, and cost.\nExperience with event instrumentation and experimentation for billing, payments, or identity flows, partnering with engineering on schema design, tracking plans, and experiment measurement.\nExcellent communication and stakeholder management skills, with a track record of influencing senior partners across product, engineering, and finance and translating complex analyses into clear, actionable recommendations.\nA Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. A Master’s degree is a plus.\nThis is a unique opportunity to define how Scribd measures and optimizes the systems that power secure monetization and account protection. You will help build the metrics, data foundations, and insights that guide Payments and Identity strategy while mentoring analysts and partnering closely with teams that keep our business resilient, compliant, and ready for growth.\nAt Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $127,000 [minimum salary in our lowest geographic market within California] to $198,000 [maximum salary in our highest geographic market within California].\nIn the United States, outside of California, the reasonably expected salary range is between $104,500 [minimum salary in our lowest US geographic market outside of California] to $187,500 [maximum salary in our highest US geographic market outside of California].\nIn Canada, the reasonably expected salary range is between $133,000 CAD[minimum salary in our lowest geographic market] to $176,000 CAD[maximum salary in our highest geographic market].\nWe carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.\nWorking at Scribd, inc.\nAre you currently based in a location where Scribd is able to employ you?\nEmployees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:\n\nUnited States:\nAtlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.\nCanada:\nOttawa | Toronto | Vancouver\nMexico:\nMexico City\nBenefits, Perks, and Wellbeing at Scribd\nBenefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.\nHealthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees\n12 weeks paid parental leave\nShort-term/long-term disability plans\n401k/RSP matching\nOnboarding stipend for home office peripherals + accessories\nLearning & Development allowance\nLearning & Development programs\nQuarterly stipend for Wellness, WiFi, etc.\nMental Health support & resources\nFree subscription to the Scribd Inc. suite of products\nReferral Bonuses\nBook Benefit\nSabbaticals\nCompany-wide events\nTeam engagement budgets\nVacation & Personal Days\nPaid Holidays (+ winter break)\nFlexible Sick Time\nVolunteer Day\nCompany-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.\nAccess to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.\nWant to learn more about life at Scribd? www.linkedin.com/company/scribd/life\nWe want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.\nScribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.","company":"Scribd","rawCompany":"scribd","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:28:52.747Z","occupations":[{"code":"15-2051.00","title":"Data Scientists","slug":"data-scientists"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Scribd Default Job Posting - All Hubs","description":"About The Company:\nAt Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable.\nWe support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.\nWhen it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.\nSo what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.\nAbout the Team\nThe mission of the Data & Analytics team is to ensure the entire company understands business performance and trends, and to empower all business teams to make good decisions with data.\nThe Customer Business Systems (CBS) organization focuses on the core systems that let Scribd securely monetize and protect our products across Scribd, Everand, Slideshare, and Fable. CBS is responsible for Payments, Identity, and Infrastructure Security, from how users authenticate and subscribe to how we process payments globally, prevent fraud and chargebacks, and meet compliance and online safety expectations.\nAbout You\nThe Analytics Manager, CBS (Payments & Identity) will be the senior analytics lead for our Payments and Identity squads. You will shape how we measure and optimize the full payments and identity lifecycle, including authorization, settlement, retries and recovery, subscription billing outcomes, account creation, login flows, and identity risk.\nYou are a highly motivated and analytical problem solver who thrives at the intersection of product strategy, platform reliability, and financial performance. You bring strong domain knowledge in online payments and digital identity and have a solid understanding of how Payment Service Providers (PSPs) operate and how to evaluate them. You are comfortable quantifying tradeoffs between cost, resilience, risk, and customer experience. You care about data quality and observability as much as dashboards and insights. You are also a strong people manager and mentor who can guide other analysts, set standards, and be a trusted thought partner to engineering, product, finance, and operations leaders.\nYou Will\nLead end to end analytics for the payments lifecycle across all brands and PSPs, including authorization rates, settlement performance, retries and dunning, recapture, passive churn, and bill through, connecting these metrics directly to subscriber and revenue outcomes.\nDevelop, maintain, and socialize core Payments KPIs such as Payment Success Rate (PSR), settlement rate, PSP volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails, and other metrics needed to guide ongoing payments strategy and decision making.\nServe as the primary analytics partner for Payments strategy work, including PSP configuration, routing and redundancy, local and alternative payment methods, retries and dunning strategy, and initiatives that reduce the cost of payments while maintaining or improving performance and customer experience.\nLead analytics for Identity flows, including account creation completion, authentication performance, login and signup friction, error rates, dormant account behavior, and identity risk and safety metrics. Help define the analytics foundation and metrics framework for a new Identity squad, including baselining and goal setting.\nManage and mentor analysts, starting with a Payments focused analyst, by providing coaching, feedback, and technical guidance, reviewing queries and dashboards, and helping grow the CBS analytics function over time.\nBuild and maintain reliable dashboards and reporting in Looker and Databricks that provide a holistic view of Payments and Identity health, including leading indicators, output metrics, and guardrails for fraud, chargebacks, and compliance thresholds.\nPartner with Product, Engineering, Finance, and Operations to size impact and support scenario planning for PSP strategy, routing changes, fraud controls, billing changes, and identity initiatives, modeling tradeoffs across revenue, cost, risk, and customer experience.\nDrive instrumentation and data quality strategy for Payments and Identity by defining data and event requirements, partnering with engineering on tracking and observability, and implementing data quality checks and anomaly detection for key flows.\nCollaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast development of new metrics and dashboards.\nEstablish best practices for CBS analytics, including coding standards, documentation, peer review, and clear, consistent definitions for metrics used in leadership reviews, vendor scorecards, and commercial discussions with PSPs.\nYou Have\n6+ years of experience in product, payments, or platform analytics, ideally in a subscription based or consumer facing environment.\n2+ years of experience leading or managing analysts, either as a formal people manager or through clear leadership and mentorship of other analysts.\nDeep domain knowledge of online payments and Payment Service Providers (PSPs), including concepts such as authorization and settlement, retries and dunning, decline reasons, fraud and chargebacks, and the ability to evaluate PSP performance and cost.\nHands-on experience with payments and subscription metrics such as authorization rate, settlement rate, bill through rate, recapture rate, passive churn, PSP volume share, and unit economics and cost of ownership for payments.\nAdvanced proficiency in SQL for large scale data querying and transformation, and experience with Python or R for deeper analysis, modeling, and experiment support.\nStrong experience with BI tools, ideally Looker, including building and optimizing dashboards, LookML modeling, and setting standards for data governance and self serve reporting.\nExperience working with modern data platforms such as Databricks or similar technologies, collaborating with data engineering, and balancing performance, reliability, and cost.\nExperience with event instrumentation and experimentation for billing, payments, or identity flows, partnering with engineering on schema design, tracking plans, and experiment measurement.\nExcellent communication and stakeholder management skills, with a track record of influencing senior partners across product, engineering, and finance and translating complex analyses into clear, actionable recommendations.\nA Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. A Master’s degree is a plus.\nThis is a unique opportunity to define how Scribd measures and optimizes the systems that power secure monetization and account protection. You will help build the metrics, data foundations, and insights that guide Payments and Identity strategy while mentoring analysts and partnering closely with teams that keep our business resilient, compliant, and ready for growth.\nAt Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $127,000 [minimum salary in our lowest geographic market within California] to $198,000 [maximum salary in our highest geographic market within California].\nIn the United States, outside of California, the reasonably expected salary range is between $104,500 [minimum salary in our lowest US geographic market outside of California] to $187,500 [maximum salary in our highest US geographic market outside of California].\nIn Canada, the reasonably expected salary range is between $133,000 CAD[minimum salary in our lowest geographic market] to $176,000 CAD[maximum salary in our highest geographic market].\nWe carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.\nWorking at Scribd, inc.\nAre you currently based in a location where Scribd is able to employ you?\nEmployees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:\n\nUnited States:\nAtlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.\nCanada:\nOttawa | Toronto | Vancouver\nMexico:\nMexico City\nBenefits, Perks, and Wellbeing at Scribd\nBenefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.\nHealthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees\n12 weeks paid parental leave\nShort-term/long-term disability plans\n401k/RSP matching\nOnboarding stipend for home office peripherals + accessories\nLearning & Development allowance\nLearning & Development programs\nQuarterly stipend for Wellness, WiFi, etc.\nMental Health support & resources\nFree subscription to the Scribd Inc. suite of products\nReferral Bonuses\nBook Benefit\nSabbaticals\nCompany-wide events\nTeam engagement budgets\nVacation & Personal Days\nPaid Holidays (+ winter break)\nFlexible Sick Time\nVolunteer Day\nCompany-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.\nAccess to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.\nWant to learn more about life at Scribd? www.linkedin.com/company/scribd/life\nWe want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.\nScribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.","datePosted":"2026-04-14T10:28:52.747Z","dateModified":"2026-04-14T10:28:52.747Z","hiringOrganization":{"@type":"Organization","name":"Scribd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f7c2a9eb4e3ce9b52b1163af"},"url":"https://jobsearcher.com/jobs/f7c2a9eb4e3ce9b52b1163af"}}