{"schemaVersion":"jobsearcher.job.v1","id":"f7aee629ec0e10064803bf72","url":"https://jobsearcher.com/jobs/f7aee629ec0e10064803bf72","canonicalUrl":"https://jobsearcher.com/jobs/f7aee629ec0e10064803bf72","title":"Senior Program Director Union Square Alliance","description":"Title: Senior Program Director - Union Square Alliance\nReports To: District Works Assistant General Manager\nFLSA: Exempt\nWork Location: Client Site - Union Square, San Francisco\nDepartment: Program Operations\nROLE SUMMARY The Senior Program Director is the executive leader responsible for the successful delivery of all District Works services under the Union Square Alliance contract. This role provides strategic leadership for Cleaning & Hospitality, Maintenance & Technician Services (MATS), Dispatch & Member Services, People Operations, and administrative services. As the primary operational liaison to the Union Square Alliance, the Senior Program Director ensures operational excellence, fiscal stewardship, workforce development, contract compliance, and exceptional client service. The Senior Program Director brings exceptional project-management discipline and the ability to create reliable systems, routines, and accountability structures that sustain smooth operations in complex, fast-changing, and unpredictable environments. Working closely with District Works leadership and community partners, this position translates strategic goals into measurable operational results while fostering a culture of Radical Hospitality, accountability, innovation, and continuous improvement.\nRequirements PEOPLE LEADERSHIP Provide strategic leadership and oversight for Directors, Program Coordinators, the Administrative Coordinator, and assigned operational teams.\nRecruit, develop, coach, and retain high-performing leaders who embody District Works' values and Radical Hospitality.\nPartner with the Vice President of People and the People Operations Specialist to strengthen workforce planning, recruitment, retention, employee engagement, and leadership development.\nBuild a culture of accountability, inclusion, professionalism, collaboration, safety, and continuous learning.\nEstablish performance expectations, conduct coaching and evaluations, recognize achievement, and implement corrective action when needed.\nDevelop future leaders through succession planning, mentoring, cross-training, and professional development while overseeing contractors and vendors supporting Union Square Alliance operations.\nOPERATIONAL LEADERSHIP Direct all operational divisions to ensure safe, efficient, and high-quality service delivery.\nEnsure contractual obligations, service levels, and organizational standards are consistently achieved.\nOptimize staffing, deployment strategies, scheduling, and resource allocation to maximize operational performance and customer experience.\nEstablish and continuously improve Standard Operating Procedures (SOPs) and quality assurance systems.\nMonitor operational performance through data, field observations, audits, and continuous improvement initiatives.\nPROJECT & SYSTEMS MANAGEMENT Lead complex operational projects from planning through implementation, evaluation, and continuous improvement.\nDevelop clear project scopes, timelines, milestones, deliverables, budgets, and accountability measures.\nManage time, budgets, staffing, vendors, equipment, and other resources to ensure projects are completed efficiently and in accordance with established requirements.\nEstablish reliable systems, routines, workflows, and communication structures that support disciplined execution in fast-paced, evolving, or unpredictable environments.\nCoordinate cross-functional projects involving District Works leadership, Union Square Alliance representatives, operational teams, contractors, vendors, and community partners.\nMonitor project performance through data, dashboards, progress reports, stakeholder feedback, and established performance indicators.\nIdentify risks, delays, resource gaps, and operational barriers early and implement appropriate corrective actions.\nMaintain consistent follow-up with responsible parties to ensure commitments, timelines, and deliverables are achieved.\nLead post-project reviews and structured reflection processes to identify lessons learned, strengthen future planning, and improve operational outcomes.\nSystematize successful practices into Standard Operating Procedures, training materials, implementation plans, and repeatable operational systems.\nCLIENT & COMMUNITY LEADERSHIP Serve as the primary operational representative for the Union Square Alliance.\nDevelop and maintain strategic collaborative relationships with clients, city agencies, businesses, property owners, community organizations, vendors, and service partners.\nPresent operational updates, performance metrics, recommendations, and strategic initiatives to District Works leadership and client representatives.\nResolve operational concerns professionally while delivering exceptional customer service.\nSupport community engagement initiatives that strengthen Union Square's public experience and economic vitality.\nFINANCIAL & ADMINISTRATIVE LEADERSHIP Develop, manage, and monitor departmental budgets and operational expenditures.\nReview and approve payroll, timecards, purchasing requests, and expense reports.\nMonitor operational and financial performance through KPIs, dashboards, and monthly, quarterly, and annual reporting.\nSupport forecasting, workforce planning, resource allocation, and long-term operational sustainability.\nMaintain accurate records and ensure compliance with District Works financial policies.\nSAFETY & COMPLIANCE Promote a culture where safety is a shared organizational responsibility.\nEnsure compliance with OSHA regulations, California labor laws, company policies, and contractual requirements.\nOversee incident response, corrective action, emergency preparedness, and risk mitigation.\nEnsure operational assets are maintained, compliant, and safely deployed.\nCONTINUOUS IMPROVEMENT Evaluate operational performance using data, employee feedback, and client input.\nIdentify and implement improvements to systems, workflows, technology, and service delivery.\nLead organizational change initiatives that improve operational effectiveness.\nResearch and implement industry best practices in Urban Place Management and workforce development.\nMINIMUM QUALIFICATIONS Bachelor's degree in Business Administration, Public Administration, Urban Planning, Organizational Leadership, or a related field, or an equivalent combination of education and experience.\nFive (5) or more years of progressively responsible leadership experience in operations, public services, hospitality, facilities management, municipal services, transportation, or related industries. Five (5) or more years supervising managers and multidisciplinary teams.\nDemonstrated advanced project-management expertise, supported by more than 5 years of project, program, or operational leadership experience or a recognized project-management certification. Must demonstrate strength in time and budget management, resource allocation, implementation, follow-up, evaluation, and data-driven improvement.\nStrong knowledge of California employment laws, workplace safety regulations, and operational compliance.\nExcellent verbal, written, presentation, and interpersonal communication skills.\nProficiency in Google Workspace, Microsoft Office, HRIS systems, payroll software, and operational reporting platforms.\nPREFERRED QUALIFICATIONS Master's degree in Business Administration, Public Administration, Organizational Leadership, Urban Planning, or related field preferred.\nExperience managing Business Improvement Districts (BIDs), Community Benefit Districts (CBDs), public-private partnerships, municipal services, transportation, hospitality, or urban place management programs.\nExperience leading large multidisciplinary operational teams.\nProject Management Professional (PMP), Certified Associate in Project Management (CAPM), Lean Six Sigma, Agile, or another recognized project-management or continuous-improvement certification preferred.\nLeadership certification in Urban Place Management or related industries.\nCompensation & Benefits $127,500 - $147,500 annual salary (commensurate with experience)\nPerformance-based bonus eligibility\nHealth, dental, and mental wellness benefits for employees and dependents (contingent on eligibility and company policy)\n401(k) plan with employer match\nPaid vacation and sick time\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T03:52:19.646Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"},{"code":"813319","title":"Other Social Advocacy Organizations","slug":"other-social-advocacy-organizations"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Program Director Union Square Alliance","description":"Title: Senior Program Director - Union Square Alliance\nReports To: District Works Assistant General Manager\nFLSA: Exempt\nWork Location: Client Site - Union Square, San Francisco\nDepartment: Program Operations\nROLE SUMMARY The Senior Program Director is the executive leader responsible for the successful delivery of all District Works services under the Union Square Alliance contract. This role provides strategic leadership for Cleaning & Hospitality, Maintenance & Technician Services (MATS), Dispatch & Member Services, People Operations, and administrative services. As the primary operational liaison to the Union Square Alliance, the Senior Program Director ensures operational excellence, fiscal stewardship, workforce development, contract compliance, and exceptional client service. The Senior Program Director brings exceptional project-management discipline and the ability to create reliable systems, routines, and accountability structures that sustain smooth operations in complex, fast-changing, and unpredictable environments. Working closely with District Works leadership and community partners, this position translates strategic goals into measurable operational results while fostering a culture of Radical Hospitality, accountability, innovation, and continuous improvement.\nRequirements PEOPLE LEADERSHIP Provide strategic leadership and oversight for Directors, Program Coordinators, the Administrative Coordinator, and assigned operational teams.\nRecruit, develop, coach, and retain high-performing leaders who embody District Works' values and Radical Hospitality.\nPartner with the Vice President of People and the People Operations Specialist to strengthen workforce planning, recruitment, retention, employee engagement, and leadership development.\nBuild a culture of accountability, inclusion, professionalism, collaboration, safety, and continuous learning.\nEstablish performance expectations, conduct coaching and evaluations, recognize achievement, and implement corrective action when needed.\nDevelop future leaders through succession planning, mentoring, cross-training, and professional development while overseeing contractors and vendors supporting Union Square Alliance operations.\nOPERATIONAL LEADERSHIP Direct all operational divisions to ensure safe, efficient, and high-quality service delivery.\nEnsure contractual obligations, service levels, and organizational standards are consistently achieved.\nOptimize staffing, deployment strategies, scheduling, and resource allocation to maximize operational performance and customer experience.\nEstablish and continuously improve Standard Operating Procedures (SOPs) and quality assurance systems.\nMonitor operational performance through data, field observations, audits, and continuous improvement initiatives.\nPROJECT & SYSTEMS MANAGEMENT Lead complex operational projects from planning through implementation, evaluation, and continuous improvement.\nDevelop clear project scopes, timelines, milestones, deliverables, budgets, and accountability measures.\nManage time, budgets, staffing, vendors, equipment, and other resources to ensure projects are completed efficiently and in accordance with established requirements.\nEstablish reliable systems, routines, workflows, and communication structures that support disciplined execution in fast-paced, evolving, or unpredictable environments.\nCoordinate cross-functional projects involving District Works leadership, Union Square Alliance representatives, operational teams, contractors, vendors, and community partners.\nMonitor project performance through data, dashboards, progress reports, stakeholder feedback, and established performance indicators.\nIdentify risks, delays, resource gaps, and operational barriers early and implement appropriate corrective actions.\nMaintain consistent follow-up with responsible parties to ensure commitments, timelines, and deliverables are achieved.\nLead post-project reviews and structured reflection processes to identify lessons learned, strengthen future planning, and improve operational outcomes.\nSystematize successful practices into Standard Operating Procedures, training materials, implementation plans, and repeatable operational systems.\nCLIENT & COMMUNITY LEADERSHIP Serve as the primary operational representative for the Union Square Alliance.\nDevelop and maintain strategic collaborative relationships with clients, city agencies, businesses, property owners, community organizations, vendors, and service partners.\nPresent operational updates, performance metrics, recommendations, and strategic initiatives to District Works leadership and client representatives.\nResolve operational concerns professionally while delivering exceptional customer service.\nSupport community engagement initiatives that strengthen Union Square's public experience and economic vitality.\nFINANCIAL & ADMINISTRATIVE LEADERSHIP Develop, manage, and monitor departmental budgets and operational expenditures.\nReview and approve payroll, timecards, purchasing requests, and expense reports.\nMonitor operational and financial performance through KPIs, dashboards, and monthly, quarterly, and annual reporting.\nSupport forecasting, workforce planning, resource allocation, and long-term operational sustainability.\nMaintain accurate records and ensure compliance with District Works financial policies.\nSAFETY & COMPLIANCE Promote a culture where safety is a shared organizational responsibility.\nEnsure compliance with OSHA regulations, California labor laws, company policies, and contractual requirements.\nOversee incident response, corrective action, emergency preparedness, and risk mitigation.\nEnsure operational assets are maintained, compliant, and safely deployed.\nCONTINUOUS IMPROVEMENT Evaluate operational performance using data, employee feedback, and client input.\nIdentify and implement improvements to systems, workflows, technology, and service delivery.\nLead organizational change initiatives that improve operational effectiveness.\nResearch and implement industry best practices in Urban Place Management and workforce development.\nMINIMUM QUALIFICATIONS Bachelor's degree in Business Administration, Public Administration, Urban Planning, Organizational Leadership, or a related field, or an equivalent combination of education and experience.\nFive (5) or more years of progressively responsible leadership experience in operations, public services, hospitality, facilities management, municipal services, transportation, or related industries. Five (5) or more years supervising managers and multidisciplinary teams.\nDemonstrated advanced project-management expertise, supported by more than 5 years of project, program, or operational leadership experience or a recognized project-management certification. Must demonstrate strength in time and budget management, resource allocation, implementation, follow-up, evaluation, and data-driven improvement.\nStrong knowledge of California employment laws, workplace safety regulations, and operational compliance.\nExcellent verbal, written, presentation, and interpersonal communication skills.\nProficiency in Google Workspace, Microsoft Office, HRIS systems, payroll software, and operational reporting platforms.\nPREFERRED QUALIFICATIONS Master's degree in Business Administration, Public Administration, Organizational Leadership, Urban Planning, or related field preferred.\nExperience managing Business Improvement Districts (BIDs), Community Benefit Districts (CBDs), public-private partnerships, municipal services, transportation, hospitality, or urban place management programs.\nExperience leading large multidisciplinary operational teams.\nProject Management Professional (PMP), Certified Associate in Project Management (CAPM), Lean Six Sigma, Agile, or another recognized project-management or continuous-improvement certification preferred.\nLeadership certification in Urban Place Management or related industries.\nCompensation & Benefits $127,500 - $147,500 annual salary (commensurate with experience)\nPerformance-based bonus eligibility\nHealth, dental, and mental wellness benefits for employees and dependents (contingent on eligibility and company policy)\n401(k) plan with employer match\nPaid vacation and sick time\n\n#J-18808-Ljbffr","datePosted":"2026-08-06T03:52:19.646Z","dateModified":"2026-08-06T03:52:19.646Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f7aee629ec0e10064803bf72"},"url":"https://jobsearcher.com/jobs/f7aee629ec0e10064803bf72"}}