Crew Member

Job Description Location: Burma Bites (Oakland CA )Position: Crew MemberSalary: $17.34 + Tips (Hourly)Calling all foodies, the passionate, the inspired!Burma Bites is an extension of Burma Superstar, Burma Love and Burma Love Foods - bringing the same bold flavors and hospitality into a fast-paced takeout and counter service environment. Here we focus on delivering quality, efficiency, and a welcoming experience, making it easy for guests to enjoy our food wherever they are. Together, we are on a mission to bridge cultures through food, and we want YOU to be part of that journey. Position Summary: This role is more than just a Crew Member, it is the opportunity to join a family, and act as a brand ambassador for bridging cultures through food. We are looking for someone to provide exceptional customer service while helping customers order dishes, prepare and package all orders for customer delivery. You will work in a fast-paced environment, handling a variety of tasks such as order taking, food preparation and ensuring cleanliness throughout the restaurant. Key Responsibilities: Customer Service: Greet customers warmly, take orders accurately (both in person and over the phone or via online platforms) and answer any questions about the menu or restaurant policies. Order preparation: Assist in preparing food items according to the restaurant's recipes and quality standards. This may include assembling sandwiches, salads or other to go mealsPacking and Presentation: Properly package food orders for takeout or delivery, ensuring accuracy and maintaining food quality, appearance and freshness during transportCashier Duties: Handle payments efficiently, whether via cash, credit card, or digital platforms. Balance the cash drawer at the end of your shift and maintain accurate transaction recordsCleanliness and Maintenance: Keep the restaurant clean and organized including the front counter, prep areas, and any common spaces. Follow all sanitation procedures to ensure food safetyStocking and Inventory: Replenish supplies such as condiments, utensils, packing materials and other items necessary for daily operations. Assist with inventory management and restocking as needed. Collaboration: Work closely with kitchen staff and other team members to ensure a smooth and efficient workflow, particularly during peak hoursProblem Solving: Address customer concerns or complaints in a professional manner and escalate issues to the manager when necessary Skills and Qualifications: Strong customer service skills with a friendly and approachable attitudePrior experience in a food service or to-go restaurant setting (preferred)Ability to multitask and stay organized in a fast-paced environmentBasic math skills for handling transactions and balancing the cash drawerFamiliarity with food safety standards and proceduresAbility to acquire a California Food Handlers, Sexual Harassment Certification and Responsible Beverage Certification (before or within 2 weeks of hire)Ability to stand for extended periods and lift light to moderate weight itemsGood communication skills and team-oriented mindsetA few reasons why you'll love your job: Opportunity to be a part of a growing and passionate company and teamUnique opportunity to bridge culture through foodBenefits: Medical, Dental, Vision, 401KFamily meals providedEqual Employment Opportunities (EEO): Burma Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, nation origin, age, disability, genetics and other protected classes. We also consider qualified applicants with arrest and conviction records, consistent with legal requirements. In addition to federal law requirements, Burma Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.