{"schemaVersion":"jobsearcher.job.v1","id":"f796f8bd801396d5dbc8dd9e","url":"https://jobsearcher.com/jobs/f796f8bd801396d5dbc8dd9e","canonicalUrl":"https://jobsearcher.com/jobs/f796f8bd801396d5dbc8dd9e","title":"Customer Service Representative","description":"Position: Customer Service & Cloud Support Representative\nJob Type: Full Time, Hourly (Work from the Office Mon-Fri 8:00 am to 5:00 pm)\nPosition Overview:\nAs the first point of contact for customer inquiries via Web, email or ticketing system, your primary duties will be to resolve and answer customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support and imaging.\nDuties:\nProvide exceptional customer service to our customers via, email, internet, and in person, while providing support and information on products and services.\nProvide cloud support and other technical support duties to students via telephone, online ticketing system, and Zoom Video conferencing.\nRepresent the company in a courteous and professional manner.\nIdentify and clarify the reason for the contact from the customer. Present the customer with solutions and resolve any / all concerns with products or services.\nMay collect and enter orders for new or additional products/services with our sales representatives.\nMaintain customer accounts and records of customer interactions with details of inquiries in our CRM software.\nBrand Ambassador for the company as the first point of contact for new customers or orders.\nUtilize the centralized ticketing system for requests and resolution and ensure proper documentation of issues within ticketing system.\nManage, distribute, and respond to all inbound cases, incoming customer phone calls, emails, as well as afterhours voicemail messages daily.\nRespond to customer support cases on weekends during select peak periods.\nCoordinate with shipping department on timing of orders, order exceptions, and the fulfillment of replacement orders.\nFollow all Customer Service policies and procedures, assist in training temporary employees as necessary, and other duties as assigned.\nAssist other departments during downtime.\nMinimum Qualifications/Skills:\nHigh School Diploma or equivalent required.\n2 years prior computer-based customer service experience OR a combination of 1 year of computer-based customer service AND 1 year of cloud support required.\nExperience in the following areas:\nTeam player with a strong attention to detail and organizational skills.\nExcellent verbal and written communication skills with the ability to liaison with many different departments.\nBasic knowledge of computer software and office systems (Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software.\nAbility to thrive in fast-paced environment, multitask while keeping focus on the customer, and manage competing priorities.\nFlexibility to occasionally work different shifts (including evenings, weekends, or holidays).\nAbility to pass a pre-employment background investigation.","company":"Science Interactive Group","rawCompany":"science interactive group","city":"Yulee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:09:08.357Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Position: Customer Service & Cloud Support Representative\nJob Type: Full Time, Hourly (Work from the Office Mon-Fri 8:00 am to 5:00 pm)\nPosition Overview:\nAs the first point of contact for customer inquiries via Web, email or ticketing system, your primary duties will be to resolve and answer customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support and imaging.\nDuties:\nProvide exceptional customer service to our customers via, email, internet, and in person, while providing support and information on products and services.\nProvide cloud support and other technical support duties to students via telephone, online ticketing system, and Zoom Video conferencing.\nRepresent the company in a courteous and professional manner.\nIdentify and clarify the reason for the contact from the customer. Present the customer with solutions and resolve any / all concerns with products or services.\nMay collect and enter orders for new or additional products/services with our sales representatives.\nMaintain customer accounts and records of customer interactions with details of inquiries in our CRM software.\nBrand Ambassador for the company as the first point of contact for new customers or orders.\nUtilize the centralized ticketing system for requests and resolution and ensure proper documentation of issues within ticketing system.\nManage, distribute, and respond to all inbound cases, incoming customer phone calls, emails, as well as afterhours voicemail messages daily.\nRespond to customer support cases on weekends during select peak periods.\nCoordinate with shipping department on timing of orders, order exceptions, and the fulfillment of replacement orders.\nFollow all Customer Service policies and procedures, assist in training temporary employees as necessary, and other duties as assigned.\nAssist other departments during downtime.\nMinimum Qualifications/Skills:\nHigh School Diploma or equivalent required.\n2 years prior computer-based customer service experience OR a combination of 1 year of computer-based customer service AND 1 year of cloud support required.\nExperience in the following areas:\nTeam player with a strong attention to detail and organizational skills.\nExcellent verbal and written communication skills with the ability to liaison with many different departments.\nBasic knowledge of computer software and office systems (Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software.\nAbility to thrive in fast-paced environment, multitask while keeping focus on the customer, and manage competing priorities.\nFlexibility to occasionally work different shifts (including evenings, weekends, or holidays).\nAbility to pass a pre-employment background investigation.","datePosted":"2026-04-14T11:09:08.357Z","dateModified":"2026-04-14T11:09:08.357Z","hiringOrganization":{"@type":"Organization","name":"Science Interactive Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yulee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f796f8bd801396d5dbc8dd9e"},"url":"https://jobsearcher.com/jobs/f796f8bd801396d5dbc8dd9e"}}