Customer Service Representative - Temporary/Seasonal

Posting Date 05/12/26 Application Deadline 06/10/26 Pay Range $18.00 hourlyThe position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Call Center About the Position ***Please note that this is a temporary position that will be contracted from June 22nd to November 13th**Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center!As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need. This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community!On-The-Spot Hiring Event Maricopa County's STAR Contact Center is hosting an in-person hiring event! Join us onJune 9th & 10th from 9:00 AM - 1:00 PM , at the Maricopa County Santa Fe Depot Building,501 W Jackson St, Phoenix, AZ 85003 . We encourage you to apply first online, but walk-ins are welcome! Bring your resume, walk in, and interview the same day!About the Maricopa County STAR Contact Center The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.About the Maricopa County Election's Office TheElections Officeis committed to providing voters with accurate information about elections administration in the country's second-largest voting jurisdiction. Elections are complex and are governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections, and we are seeking the best and the brightest to join our team!Proud to Offer Work with a greater purposeSet hours of 8:00 AM -5:00 PM with a one-hour lunchConvenient downtown location accessible by public transportation, with many trendy eateries and entertainment venues nearbyOpportunities for growth and development within Maricopa CountyWe Require 6-months of customer service experience and/or clerical experienceHigh School diploma or GEDPost-secondary education may substitute for the required experience on a year-for-year basis.We Also Value Bilingual in Spanish and EnglishJob Contributions Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency representedAct as a communication facilitator between the public and the contact center managementCommunicate and process information to the Lead or Supervisor when necessaryAnswer incoming phone calls; may have to take and relay messagesProvide factual information to the public and /or other County employeesMaintain logs and other forms of information data entryComplete and review routine forms and memos, ensuring accuracy and completenessWorking Conditions This position is in an office settingand is not substantially exposed to adverse environmental conditionsRequires the ability to sit or stand for an extended period and the ability to view a computer screen for an extended periodExerting up to 10 lbs. occasionally or negligible weightsTelework is not available for this positionSelection Procedure Consideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitiveMaricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contactMHRFeedback@maricopa.govto initiate the interactive process.Apply Now!