{"schemaVersion":"jobsearcher.job.v1","id":"f73d32ee8afff5227cfc64cd","url":"https://jobsearcher.com/jobs/f73d32ee8afff5227cfc64cd","canonicalUrl":"https://jobsearcher.com/jobs/f73d32ee8afff5227cfc64cd","title":"IT Support Specialist","description":"AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries.\n\nAIT offers a competitive compensation package (including free medical options for employees and their family), casual work environment and excellent growth opportunities.\n\nSummary:\nThe IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities.\n\nThe ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.\nThis is an hourly position. Hourly rate is $31.25hr - 38.46hr\n\nDuties and Responsibilities:\n\nProvide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.\nSupport engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.\nTroubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.\nSupport user account administration including Active Directory account management, password resets, permissions, and file share access.\nAssist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.\nTroubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.\nMonitor and maintain the performance, integrity, and security of local IT systems and user environments.\nCoordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.\nDocument support activities, troubleshooting steps, and ticket resolutions accurately and timely.\nEnsure compliance with company IT policies, cybersecurity standards, and operational procedures.\nParticipate in enterprise IT projects and technology implementations as assigned.\nPerform other duties as assigned.\nEducation and Work Experience:\n\nHigh school diploma or GED required; technical school certification or associate degree in a related field preferred.\nDoD 8570 Level I certification required (Sec+/Network+)\nMinimum 2 years of experience supporting Windows desktop environments and end users.\nExperience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.\nExperience with Active Directory, desktop imaging, hardware deployment, and remote support tools.\nBasic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.\nExperience supporting manufacturing or engineering environments preferred.\nFamiliarity with CAD/CAM or manufacturing applications preferred.\nStrong troubleshooting, customer service, and problem-solving skills required.\nWork Authorization/Security Clearance Requirements:\n\nThis position requires a government security clearance. Must be able to obtain a clearance if do not already have it.\nKnowledge, Skills, and Abilities:\nList of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job.\n\nStrong troubleshooting and analytical problem-solving skills.\nAbility to work independently and manage competing priorities in a fast-paced environment.\nStrong customer service and communication skills with technical and non-technical users.\nAbility to follow established IT standards, procedures, and cybersecurity requirements.\nService-oriented, dependable, and collaborative team mindset.\nHigh level of initiative, accountability, and attention to detail.\nWork Conditions:Environment Type:\n\nIndoors. Production and Office Environment. Temperature Controlled.\nExposure Types:\n\nSmall and/or enclosed spaces\nWork Hours:\n\nOn-call for emergent conditions.\nStandard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions\nTravel Requirements:\n\nThis position may involve travel up to 15% of the time.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nMedium work that includes moving objects up to 50 pounds.\nMoving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.\nPicking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.\nProlonged periods sitting at a desk and working on a computer.\nProlonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.\nRepeating motions that may include the wrists, hands and/or fingers.\nAIT is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\n\nEEO is the Law | E-Verify","company":"Ait","rawCompany":"ait","city":"Bothell","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:50:23.955Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Specialist","description":"AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries.\n\nAIT offers a competitive compensation package (including free medical options for employees and their family), casual work environment and excellent growth opportunities.\n\nSummary:\nThe IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities.\n\nThe ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.\nThis is an hourly position. Hourly rate is $31.25hr - 38.46hr\n\nDuties and Responsibilities:\n\nProvide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.\nSupport engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.\nTroubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.\nSupport user account administration including Active Directory account management, password resets, permissions, and file share access.\nAssist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.\nTroubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.\nMonitor and maintain the performance, integrity, and security of local IT systems and user environments.\nCoordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.\nDocument support activities, troubleshooting steps, and ticket resolutions accurately and timely.\nEnsure compliance with company IT policies, cybersecurity standards, and operational procedures.\nParticipate in enterprise IT projects and technology implementations as assigned.\nPerform other duties as assigned.\nEducation and Work Experience:\n\nHigh school diploma or GED required; technical school certification or associate degree in a related field preferred.\nDoD 8570 Level I certification required (Sec+/Network+)\nMinimum 2 years of experience supporting Windows desktop environments and end users.\nExperience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.\nExperience with Active Directory, desktop imaging, hardware deployment, and remote support tools.\nBasic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.\nExperience supporting manufacturing or engineering environments preferred.\nFamiliarity with CAD/CAM or manufacturing applications preferred.\nStrong troubleshooting, customer service, and problem-solving skills required.\nWork Authorization/Security Clearance Requirements:\n\nThis position requires a government security clearance. Must be able to obtain a clearance if do not already have it.\nKnowledge, Skills, and Abilities:\nList of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job.\n\nStrong troubleshooting and analytical problem-solving skills.\nAbility to work independently and manage competing priorities in a fast-paced environment.\nStrong customer service and communication skills with technical and non-technical users.\nAbility to follow established IT standards, procedures, and cybersecurity requirements.\nService-oriented, dependable, and collaborative team mindset.\nHigh level of initiative, accountability, and attention to detail.\nWork Conditions:Environment Type:\n\nIndoors. Production and Office Environment. Temperature Controlled.\nExposure Types:\n\nSmall and/or enclosed spaces\nWork Hours:\n\nOn-call for emergent conditions.\nStandard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions\nTravel Requirements:\n\nThis position may involve travel up to 15% of the time.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nMedium work that includes moving objects up to 50 pounds.\nMoving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.\nPicking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.\nProlonged periods sitting at a desk and working on a computer.\nProlonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.\nRepeating motions that may include the wrists, hands and/or fingers.\nAIT is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\n\nEEO is the Law | E-Verify","datePosted":"2026-08-04T19:50:23.955Z","dateModified":"2026-08-04T19:50:23.955Z","hiringOrganization":{"@type":"Organization","name":"Ait","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f73d32ee8afff5227cfc64cd"},"url":"https://jobsearcher.com/jobs/f73d32ee8afff5227cfc64cd"}}