Office Manager

Office Manager (Full-Time) Location: 1315 Delauney Ave, Suite 102, Columbus, GA 31901 Hours: 8 AM - 5 PM Mon-Fri Pay: $15$17 per hour Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)About UsWe are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer.Position Overview We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up. This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks.Key Responsibilities Customer Communication & SchedulingAnswer incoming calls and respond to voicemails using company call guidelinesContact new leads promptly and convert inquiries into booked appointmentsProvide service estimates over the phone using company tools and recommend appropriate service packagesSchedule and coordinate appointments for craftsmen to ensure efficient routing and productivitySend and respond to customer communications via phone, text, and emailCustomer Experience & Follow-UpConduct next-day follow-up calls to ensure customer satisfactionPerform ongoing follow-up with unconverted leadsWrite and send customer thank-you cardsAccurately classify phone callsOperations & Field SupportMonitor daily job schedules and confirm craftsman arrivalsSupport field staff by troubleshooting basic system or scheduling issuesReview completed jobs to ensure processes and standards were followedEstimates, Invoicing & Commercial AccountsPrepare and send written estimates and invoices using ServiceTitanCommunicate directly with commercial clients regarding estimates, documentation, and payment statusOccasionally process customer payments over the phoneSystems & TrainingBecome proficient in ServiceTitan and internal systemsParticipate in virtual franchise training (Office Team University)Marketing & Business Development (Light)Assist with basic marketing efforts such as social media posting and email campaignsCreate and share before/after project photosParticipate in occasional networking opportunities (BNI, events, outreach to local businesses)Administrative SupportMaintain organized employee and office filesAssist with basic hiring support, including resume reviewSupport general office organization and administrative needsPreferred QualificationsCall center, sales, customer service, and/or management experience strongly preferredStrong communication and problem-solving skillsHighly organized with the ability to multitask in a fast-paced environmentComfortable guiding customers through decisions and recommending servicesTech-savvy and able to learn new systems quicklyAbility to adapt to evolving processes and take on new responsibilities as the business grows