{"schemaVersion":"jobsearcher.job.v1","id":"f6f27fe5b3cbb5be3cbc4462","url":"https://jobsearcher.com/jobs/f6f27fe5b3cbb5be3cbc4462","canonicalUrl":"https://jobsearcher.com/jobs/f6f27fe5b3cbb5be3cbc4462","title":"Program Supervisor","description":"The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources.\n\nThe Program Supervisor’s primary objective is to provide an in-the-field supervisory presence for the Community Safety Ambassador Team. Additionally, the Program Supervisor will be responsible for certain administrative functions such as shift scheduling, timesheet approval, and inventory management. Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions. The teams will provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. Under the supervision of Heluna Health’s Program Manager and Chief Program Officer, the Program Supervisor provides leadership for deployment activities. The position requires excellent leadership skills, interpersonal communication, and de-escalation skills. A successful candidate will need to feel comfortable working with a wide range of stakeholders within a complex system. The Program Supervisor will cultivate relationships and partnerships with all external and internal stakeholders by providing warm, friendly, positive, and supportive services while maintaining consistent and visible field presence alongside Ambassador teams.\n\nThis is a temporary, grant-funded, full time, on site, benefitted position. Employment is provided by Heluna Health.\n\nPay rate: 43.27 per hour\n\nESSENTIAL FUNCTIONS\n\nOversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)\nMaintain a consistent and visible field presence alongside Ambassador teams, during varied shifts and days to ensure comprehensive operational oversight on‑scene support to ensure policy compliance, provide real‑time coaching, assess safety conditions, and strengthen relationships with community partners and City stakeholders.\nPromote the mission, vision, and core values of Heluna Health and the Community Safety Ambassador Program\nAdopt a trauma-informed approach to de-escalation, service linkage and community interactions.\nLead change management efforts to ensure program staff adopts successful best practices.\nPromote dignity, respect and accountability\nEnsure that high-acuity clients are connected to the appropriate resources, including the Department of Public Health, Homelessness and Supportive, Housing (HSH), Emergency Management (DEM), Police (SFPD), and Fire (SFFD).\nAssist in the transportation and/or safe passage of vulnerable individuals.\nMinimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area.\nMentor and train staff in developing proper outreach and engagement skills.\nParticipate in Leadership meetings, including discussions regarding agency- wide program development and operation and emerging issues that may affect program outcomes or the agency in general\nAttend and participate in regularly scheduled supervision sessions\nAttend and complete trainings as assigned and in a timely manner\nServe as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own policies and procedures\nCoordinates programmatic, administrative and fiscal activities.\nServes as a liaison between HQ and Clients/Program Partners.\nWorks closely with assigned Heluna Health Contract and Grant Manager, Project Accountant, Project Manager, and HR Generalist to ensure that all contractual obligations are being met\nConvenes project meetings, quarterly, at a minimum\nMaintains excellent working relationship with Heluna Health Clients and Program Partners, Subcontractors, Vendors, and other partners\nMaintain data as required by the program.\nOther duties as assigned.\n\nMINIMUM QUALIFICATIONS\n\nIncluding the ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diverse considerations,\n\nSupervisors must have one of the following qualifications:\n\nA Bachelor’s Degree in social work, psychology, or a similar field and a least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or\nAn Associate’s Degree in social work, psychology, or a similar field and a least two years of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or\n5 years of work experience in a community outreach setting.\n2 years of supervisor experience.\n\nPREFERRED QUALIFICATIONS\n\nAdvanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.\nExperience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings.\nAbility to meet deadlines, multi-task, effectively delegate, and work under pressure. Requires flexibility in scheduling (Sunday through Saturday) and work hours including the ability to attend early morning and after-hours meetings.\nExcellent interpersonal and communication skills required. Experience in and understanding of public health preferred. A positive, high energy, warm, friendly, self-motivated style is highly desirable.\nProficient in Microsoft Office Suite products such as Outlook, Word, Excel, and PowerPoint; Proficient in database software (such as Microsoft Access).\nAbility to work independently with minimum supervision.\nAbility to problem-solve, multi-task, and meet deadlines.\nAbility to organize and direct projects to successful completion.\nAbility to work as part of a team comprised of individuals across different agencies, disciplines, and locations.\nAbility to actively participate in and contribute to internal and external meetings, collaborations, and coalitions.\nExcellent oral and written communication skills.\nConflict resolution skills.\n\nOther Skills, Knowledge, and Abilities\n\nSuccessfully pass the background check\n\nPHYSICAL DEMANDS\n\nMust be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.\nAbility to use a computer, phone or office equipment for extended periods of time.\nAbility to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.\nMust be able to lift a minimum of 35 lbs.\nWith instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.\n\nStand Constantly\n\nWalk Constantly\n\nSit Frequently\n\nHandling / Fingering Constantly\n\nReach Outward Occasionally\n\nReach Above Shoulder Occasionally\n\nClimb, Crawl, Kneel, Bend Occasionally\n\nLift / Carry Occasionally - Up to 50 lbs\n\nPush/Pull Occasionally - Up to 50 lbs\n\nTalk/ Hear Constantly\n\nSee Constantly\n\nTaste/ Smell Not Applicable\n\nNot Applicable Not required for essential functions\n\nOccasionally (0 - 2 hrs/day)\n\nFrequently (2 - 5 hrs/day)\n\nConstantly (5+ hrs/day)\n\nWORK ENVIRONMENT\n\nTravel outside to various locations and on occasion, general office settings.\n\nHeluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.\n\nAll qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance\n\nEEOC STATEMENT\nIt is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.\n\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Helunahealth","rawCompany":"helunahealth","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-06T14:00:59.505Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"33-1099.00","title":"First-Line Supervisors of Protective Service Workers, All Other","slug":"first-line-supervisors-of-protective-service-workers-all-other"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"813319","title":"Other Social Advocacy Organizations","slug":"other-social-advocacy-organizations"},{"code":"923120","title":"Administration of Public Health Programs","slug":"administration-of-public-health-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Supervisor","description":"The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources.\n\nThe Program Supervisor’s primary objective is to provide an in-the-field supervisory presence for the Community Safety Ambassador Team. Additionally, the Program Supervisor will be responsible for certain administrative functions such as shift scheduling, timesheet approval, and inventory management. Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions. The teams will provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need. Under the supervision of Heluna Health’s Program Manager and Chief Program Officer, the Program Supervisor provides leadership for deployment activities. The position requires excellent leadership skills, interpersonal communication, and de-escalation skills. A successful candidate will need to feel comfortable working with a wide range of stakeholders within a complex system. The Program Supervisor will cultivate relationships and partnerships with all external and internal stakeholders by providing warm, friendly, positive, and supportive services while maintaining consistent and visible field presence alongside Ambassador teams.\n\nThis is a temporary, grant-funded, full time, on site, benefitted position. Employment is provided by Heluna Health.\n\nPay rate: 43.27 per hour\n\nESSENTIAL FUNCTIONS\n\nOversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)\nMaintain a consistent and visible field presence alongside Ambassador teams, during varied shifts and days to ensure comprehensive operational oversight on‑scene support to ensure policy compliance, provide real‑time coaching, assess safety conditions, and strengthen relationships with community partners and City stakeholders.\nPromote the mission, vision, and core values of Heluna Health and the Community Safety Ambassador Program\nAdopt a trauma-informed approach to de-escalation, service linkage and community interactions.\nLead change management efforts to ensure program staff adopts successful best practices.\nPromote dignity, respect and accountability\nEnsure that high-acuity clients are connected to the appropriate resources, including the Department of Public Health, Homelessness and Supportive, Housing (HSH), Emergency Management (DEM), Police (SFPD), and Fire (SFFD).\nAssist in the transportation and/or safe passage of vulnerable individuals.\nMinimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area.\nMentor and train staff in developing proper outreach and engagement skills.\nParticipate in Leadership meetings, including discussions regarding agency- wide program development and operation and emerging issues that may affect program outcomes or the agency in general\nAttend and participate in regularly scheduled supervision sessions\nAttend and complete trainings as assigned and in a timely manner\nServe as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own policies and procedures\nCoordinates programmatic, administrative and fiscal activities.\nServes as a liaison between HQ and Clients/Program Partners.\nWorks closely with assigned Heluna Health Contract and Grant Manager, Project Accountant, Project Manager, and HR Generalist to ensure that all contractual obligations are being met\nConvenes project meetings, quarterly, at a minimum\nMaintains excellent working relationship with Heluna Health Clients and Program Partners, Subcontractors, Vendors, and other partners\nMaintain data as required by the program.\nOther duties as assigned.\n\nMINIMUM QUALIFICATIONS\n\nIncluding the ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diverse considerations,\n\nSupervisors must have one of the following qualifications:\n\nA Bachelor’s Degree in social work, psychology, or a similar field and a least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or\nAn Associate’s Degree in social work, psychology, or a similar field and a least two years of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or\n5 years of work experience in a community outreach setting.\n2 years of supervisor experience.\n\nPREFERRED QUALIFICATIONS\n\nAdvanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.\nExperience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings.\nAbility to meet deadlines, multi-task, effectively delegate, and work under pressure. Requires flexibility in scheduling (Sunday through Saturday) and work hours including the ability to attend early morning and after-hours meetings.\nExcellent interpersonal and communication skills required. Experience in and understanding of public health preferred. A positive, high energy, warm, friendly, self-motivated style is highly desirable.\nProficient in Microsoft Office Suite products such as Outlook, Word, Excel, and PowerPoint; Proficient in database software (such as Microsoft Access).\nAbility to work independently with minimum supervision.\nAbility to problem-solve, multi-task, and meet deadlines.\nAbility to organize and direct projects to successful completion.\nAbility to work as part of a team comprised of individuals across different agencies, disciplines, and locations.\nAbility to actively participate in and contribute to internal and external meetings, collaborations, and coalitions.\nExcellent oral and written communication skills.\nConflict resolution skills.\n\nOther Skills, Knowledge, and Abilities\n\nSuccessfully pass the background check\n\nPHYSICAL DEMANDS\n\nMust be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.\nAbility to use a computer, phone or office equipment for extended periods of time.\nAbility to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.\nMust be able to lift a minimum of 35 lbs.\nWith instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.\n\nStand Constantly\n\nWalk Constantly\n\nSit Frequently\n\nHandling / Fingering Constantly\n\nReach Outward Occasionally\n\nReach Above Shoulder Occasionally\n\nClimb, Crawl, Kneel, Bend Occasionally\n\nLift / Carry Occasionally - Up to 50 lbs\n\nPush/Pull Occasionally - Up to 50 lbs\n\nTalk/ Hear Constantly\n\nSee Constantly\n\nTaste/ Smell Not Applicable\n\nNot Applicable Not required for essential functions\n\nOccasionally (0 - 2 hrs/day)\n\nFrequently (2 - 5 hrs/day)\n\nConstantly (5+ hrs/day)\n\nWORK ENVIRONMENT\n\nTravel outside to various locations and on occasion, general office settings.\n\nHeluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.\n\nAll qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance\n\nEEOC STATEMENT\nIt is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.\n\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-09-06T14:00:59.505Z","dateModified":"2026-09-06T14:00:59.505Z","hiringOrganization":{"@type":"Organization","name":"Helunahealth","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f6f27fe5b3cbb5be3cbc4462"},"url":"https://jobsearcher.com/jobs/f6f27fe5b3cbb5be3cbc4462"}}