Senior System Administrator

Job Title: Senior System Administrator(US-Based)Location: United States (Remote)Experience: 8-12+ YearsJob SummaryWe are seeking a Senior System Administrator to lead L2/L3 support for business-criticalapplications, enterprise SaaS platforms, and AWS environments. This role requires strongexpertise in Identity & Access Management, ITSM operations, SaaS administration, and cloudsupport.You will serve as a senior escalation point, ensuring system stability, security, compliance, andoperational excellence across production environments while collaborating with Engineering,DevOps, and Security teams.Key ResponsibilitiesOwn L2/L3 support for production and non-production applicationsAct as escalation point for complex access, performance, and integration issuesPerform root cause analysis (RCA) and drive permanent fixesAdminister enterprise SaaS platforms including Okta, Google Workspace, Microsoft 365,ServiceNow, SolarWinds, Slack, Zoom, HRIS, and ChatGPT Enterprise• Lead Identity & Access Management (SSO, MFA, lifecycle automation, least-privilegeenforcement)Manage incidents, SLAs, monitoring, and documentation within ITSM toolsSupport AWS environments (EC2, IAM, security groups, storage) and Docker-basedapplications• Drive automation for onboarding/offboarding and access workflows• Support security audits and compliance initiatives (SOC 2, HIPAA, GDPR)Required Qualifications8-12+ years of experience in Systems Administration or Senior IT SupportStrong hands-on experience with Okta, SolarWinds, ServiceNow, Google Workspace,Microsoft 365, AWS, and DockerExperience supporting production SaaS and cloud environmentsStrong troubleshooting, incident management, and RCA skillsKnowledge of Windows/Linux administration and networking fundamentalsExcellent communication skills and ability to work cross-functionally