Installation Quality Specialist - Roofing
About UsWe are King Quality Roofing & Siding, serving the Long Island and Westchester markets with premium exterior home solutions. With elite GAF credentials and decades of dedicated service, we deliver roofing, siding, and window installations backed by industry-leading warranties and consistent quality. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!Join our team and build your career with a company known for its integrity, standards of excellence, and genuine community focus.Position SummaryThis role plays a critical part in ensuring every project meets King Quality’s standards for craftsmanship, jobsite safety, cleanliness, and customer satisfaction.A typical day for our Quality Control Specialist may include visiting job sites, coaching crews, performing light repairs, providing updates and status photos to homeowners, completing final walk-throughs, and collecting payments. Every day and every home is different, but the one constant is that this role puts the QUALITY in KING QUALITY.Exceptional attention to detail, accountability, and customer service skills are a must.Hands-on industry experience is strongly preferred!Location: Field Role – Predominantly on client sites throughout the King Quality Westchester service area (Westchester through the Greater Albany area).Schedule: Set weekly based on installation schedule (installations occur 7 days per week)Reports To: Director of OperationsWhat You'd DoThe Quality Control Specialist serves as King Quality’s eyes, ears, and sometimes hands in the field, ensuring every project meets company standards and customer expectations. This role oversees job quality from start to finish, supports installation crews, and ensures every jobsite reflects our standards for craftsmanship, safety, cleanliness, and customer satisfaction.In This Role, You WillConduct jobsite visits throughout the installation process to inspect workmanship, quality, and complianceEnsure crews follow King Quality standards, manufacturer specifications, and job scope detailsMonitor jobsite safety, cleanliness, and professionalismProvide clear guidance and feedback to crews when adjustments or corrections are neededDocument project progress, inspections, and quality checks through photos, videos, and CRM checklistsCommunicate updates, concerns, and field observations to the Production Administration teamVerify materials delivered to jobsites and perform check-ins, audits, and returnsProcess change orders and additional scope items as neededServe as the primary field contact for homeowners, providing updates and exceptional customer serviceConduct final walkthroughs to confirm quality standards and customer satisfactionEnsure jobsites are clean, safe, and fully restored prior to project completionCollect final payments and request customer reviewsPerform warranty assessments, pre-installation walkthroughs, and minor repairs as neededRoleThis is a field-based role requiring frequent travel throughout the King Quality Westchester service area, which may change at the company’s discretion, currently including:Lower Hudson Valley: Westchester, Rockland, PutnamMid-Hudson Valley: Orange, Dutchess, UlsterUpper Hudson Valley / Capital Region: Columbia, Greene, Rensselaer, Albany, SaratogaKeys To SuccessA valid driver’s license and clean driving record are required.1–3 years’ experience managing or inspecting residential exterior home improvement projects; roofing, siding, and window experience preferredExceptional attention to detail and quality standardsStrong customer service and organizational skillsBilingual in Spanish & English a plusComfortable using ladders and accessing roofs and attics safelyComfortable using technology and CRM toolsAbility to manage multiple projects at different stagesStrong troubleshooting skills with the ability to identify and resolve issuesAbility to travel throughout the full service areaAbility to adapt to changing schedules and prioritiesStrong communication and collaboration skillsAbility to manage projects from start to completionCommitment to delivering an exceptional homeowner experience that creates raving fansLocation: Hawthorne, NYCompensation: Commensurate based on experience ($62,000 - $72,000 + performance based bonuses)Job Type: Full-TimeFLSA: Exempt, SalaryCompensation & Benefits DisclosureCompensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Target Salary Compensation” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.Target Salary Compensation:: $62,000 USD - $72,000 USDBenefitsFull-time employees are eligible to participate in the following benefits:Health, Dental, and Vision Insurance401(k) with company matchCompany sponsored Life and AD&D coveragePaid time off for hourly & salaried employeesOpportunities for growth and on-the-job trainingWhy Join Us?At King Quality Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!Apply Today!King Quality Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy