{"schemaVersion":"jobsearcher.job.v1","id":"f67cf85d61608634063a1bca","url":"https://jobsearcher.com/jobs/f67cf85d61608634063a1bca","canonicalUrl":"https://jobsearcher.com/jobs/f67cf85d61608634063a1bca","title":"Technical Support Engineer","description":"Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines. Candidates should have experience with mechanical systems, hardware maintenance, or machine troubleshooting.\nWHY WE NEED YOU\n\nWAZER is the creator of the world’s first desktop waterjet cutter. We’ve brought industrial-grade precision to the workshops of designers, engineers, and makers everywhere. As we continue to grow, we are looking for a Technical Support Engineer who is passionate about solving complex mechanical puzzles and facilitating excellent user experience.\n\nWe are looking for energetic, adaptable and clever team members that can think on their feet to solve problems that pop up as well as work to continuously improve our systems and processes.\n\nYOUR DAILY ROLE\n\nAs a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality concerns, and monitor recurrence of issues to determine which should be escalated to the Product Development team.\n\nBeyond helping users to fix their machines, you will be a systems architect for our support department, identifying bottlenecks and implementing the tools and workflows necessary to make our support system run as efficiently as our waterjets.\n\nTECHNICAL SUPPORT ENGINEER DAILY ROLE\nDiagnose and troubleshoot hardware, software, and firmware issues remotely via email, phone calls, and video calls to guide users through mechanical repairs\nAct as the primary escalation point for complex technical issues that Tier 1 cannot resolve.\nAct as the first level of support for our Reseller Network\nDeescalate sensitive situations with users\nDocument user problems and the actions taken to solve them and update troubleshooting procedures accordingly\nWork with Product Development engineers to develop short term and long term solutions\nDevelop proactive web support content to help users solve common issues you’ve seen repeatedly\nManage and optimize our support systems to improve quality of support and response times\nMaintain an inventory of replacement parts in our warehouse\nAD-HOC RESPONSIBILITIES\nWarehouse duties related to machines coming in for testing\nAid in the refurbishment of machines\nOverseeing the machine replacement process\nMaintain inventory of relevant parts\nMUST HAVE QUALIFICATIONS\n3+ years in a customer-facing technical support or field service role, ideally dealing with complex hardware (CNC, 3D printers, robotics, or industrial machinery).\nComfortable communicating with non-technical users to explain complex technical troubleshooting and repair\nTechnical proficient verbal and written communication skills – an ability to translate “Engineering-speak” into clear instructions for a user\nProficiency in mechanical assembly, electronics troubleshooting (multimeters, wiring diagrams), and software/firmware root cause analysis\nYou don’t just fix the problem; you want to know why it happened and how to prevent it going forward\nWell-organized and willing to work independently with a strong sense of personal organization.\nFamiliarity with 2D CAD – can open and manipulate an existing sketch\nAbility to lift heavy (~60lbs) objects alone and team lift heavy (~120lbs) objects with another person\nAbility to commute to Yonkers, NY\nDon’t mind getting your hands dirty\nNICE TO HAVE QUALIFICATIONS\nDigital content creation\nExperience maintaining Inventory in a warehouse setting\nHave worked with CRM systems (zendesk, salesforce, etc)\nYou are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative\nDegree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc.\nHighly functional at 2D CAD\nTrade or technical background\nPassion about WAZER’s mission of bringing affordable digital cutting solutions to makers, small business, artisans, and schools.\n\nWhile it would be great to bring on experienced talent for this role, we’ll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don’t hesitate to contact us. Be open about what you don’t know and what you excel at, and we’ll do our best to evaluate this with our specific needs!\n\nCOMPENSATION\n\nAnnual Salary of $50,000 – $60,000, depending on relevant experience for the position. Employee Health Insurance, Paid Vacation, Paid Holidays, Paid Sick Days, Opportunities for Overtime, WAZER equity (stock options), Opportunity for advancement in a fast-growing company.\n\nLOCATION & ENVIRONMENT\n\nWe’ve located ourselves in Yonkers, NY. You’ll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop, and final product assembly center, all under one roof. This allows us to collaborate and learn each other’s area of expertise, providing better solutions to our customers. Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You may see brewing equipment, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve!\n\nTo , write to us at careers@wazer.com with a quick explanation about why you think you would be a good fit for this role and attach your resume. Please write “Technical Support Engineer” in the subject line.","company":"Wazer","rawCompany":"wazer","city":"Yonkers","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-05-24T07:55:32.458Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines. Candidates should have experience with mechanical systems, hardware maintenance, or machine troubleshooting.\nWHY WE NEED YOU\n\nWAZER is the creator of the world’s first desktop waterjet cutter. We’ve brought industrial-grade precision to the workshops of designers, engineers, and makers everywhere. As we continue to grow, we are looking for a Technical Support Engineer who is passionate about solving complex mechanical puzzles and facilitating excellent user experience.\n\nWe are looking for energetic, adaptable and clever team members that can think on their feet to solve problems that pop up as well as work to continuously improve our systems and processes.\n\nYOUR DAILY ROLE\n\nAs a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality concerns, and monitor recurrence of issues to determine which should be escalated to the Product Development team.\n\nBeyond helping users to fix their machines, you will be a systems architect for our support department, identifying bottlenecks and implementing the tools and workflows necessary to make our support system run as efficiently as our waterjets.\n\nTECHNICAL SUPPORT ENGINEER DAILY ROLE\nDiagnose and troubleshoot hardware, software, and firmware issues remotely via email, phone calls, and video calls to guide users through mechanical repairs\nAct as the primary escalation point for complex technical issues that Tier 1 cannot resolve.\nAct as the first level of support for our Reseller Network\nDeescalate sensitive situations with users\nDocument user problems and the actions taken to solve them and update troubleshooting procedures accordingly\nWork with Product Development engineers to develop short term and long term solutions\nDevelop proactive web support content to help users solve common issues you’ve seen repeatedly\nManage and optimize our support systems to improve quality of support and response times\nMaintain an inventory of replacement parts in our warehouse\nAD-HOC RESPONSIBILITIES\nWarehouse duties related to machines coming in for testing\nAid in the refurbishment of machines\nOverseeing the machine replacement process\nMaintain inventory of relevant parts\nMUST HAVE QUALIFICATIONS\n3+ years in a customer-facing technical support or field service role, ideally dealing with complex hardware (CNC, 3D printers, robotics, or industrial machinery).\nComfortable communicating with non-technical users to explain complex technical troubleshooting and repair\nTechnical proficient verbal and written communication skills – an ability to translate “Engineering-speak” into clear instructions for a user\nProficiency in mechanical assembly, electronics troubleshooting (multimeters, wiring diagrams), and software/firmware root cause analysis\nYou don’t just fix the problem; you want to know why it happened and how to prevent it going forward\nWell-organized and willing to work independently with a strong sense of personal organization.\nFamiliarity with 2D CAD – can open and manipulate an existing sketch\nAbility to lift heavy (~60lbs) objects alone and team lift heavy (~120lbs) objects with another person\nAbility to commute to Yonkers, NY\nDon’t mind getting your hands dirty\nNICE TO HAVE QUALIFICATIONS\nDigital content creation\nExperience maintaining Inventory in a warehouse setting\nHave worked with CRM systems (zendesk, salesforce, etc)\nYou are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative\nDegree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc.\nHighly functional at 2D CAD\nTrade or technical background\nPassion about WAZER’s mission of bringing affordable digital cutting solutions to makers, small business, artisans, and schools.\n\nWhile it would be great to bring on experienced talent for this role, we’ll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don’t hesitate to contact us. Be open about what you don’t know and what you excel at, and we’ll do our best to evaluate this with our specific needs!\n\nCOMPENSATION\n\nAnnual Salary of $50,000 – $60,000, depending on relevant experience for the position. Employee Health Insurance, Paid Vacation, Paid Holidays, Paid Sick Days, Opportunities for Overtime, WAZER equity (stock options), Opportunity for advancement in a fast-growing company.\n\nLOCATION & ENVIRONMENT\n\nWe’ve located ourselves in Yonkers, NY. You’ll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop, and final product assembly center, all under one roof. This allows us to collaborate and learn each other’s area of expertise, providing better solutions to our customers. Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You may see brewing equipment, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve!\n\nTo , write to us at careers@wazer.com with a quick explanation about why you think you would be a good fit for this role and attach your resume. Please write “Technical Support Engineer” in the subject line.","datePosted":"2026-05-24T07:55:32.458Z","dateModified":"2026-05-24T07:55:32.458Z","hiringOrganization":{"@type":"Organization","name":"Wazer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yonkers","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f67cf85d61608634063a1bca"},"url":"https://jobsearcher.com/jobs/f67cf85d61608634063a1bca"}}