{"schemaVersion":"jobsearcher.job.v1","id":"f65ec4a14938ef84a93423bd","url":"https://jobsearcher.com/jobs/f65ec4a14938ef84a93423bd","canonicalUrl":"https://jobsearcher.com/jobs/f65ec4a14938ef84a93423bd","title":"Customer Support Representative (Remote) - ABA Therapy Software","description":"Theralytics is looking for a Customer Support Representative (remote) to join our team. In this role, you’ll provide friendly, efficient, and knowledgeable support to ABA therapy providers using our practice management and data collection software. You'll play a key role in helping customers get the most out of our platform.\nResponsibilities\nProvide first-line telephone, video conferencing (Zoom), chat, and email technical support.\nAccurately categorize and document all customer interactions using a ticket tracking system such as Freshdesk / Jira.\nTroubleshoot issues, guide users through solutions, and escalate complex cases as needed.\nCollaborate with the support and product teams to relay feedback and identify recurring issues.\nHelp maintain support documentation and contribute to knowledge base articles.\nStay up to date on platform updates, especially changes related to forms functionality.\nLeverage internal tools, Standard Operating Procedures (SOPs), and Knowledge Base documentation to troubleshoot and resolve technical issues.\nRequirements\n1–3 years of experience as a customer service agent in technical support and/or Registered Behavior Technician within the ABA SaaS, healthcare, or technology sectors is required.\nComfortable learning new software tools and explaining technical processes to non-technical users.\nOrganized, detail-oriented, and able to manage multiple support requests efficiently.\nEnsure compliance with security, availability, confidentiality, HIPAA, and privacy policies when handling sensitive client data.\nProvide step-by-step guidance to customers, including video recordings demonstrating product use and written guides with steps and visuals\nPrioritize support cases (SEV1–SEV5) and provide regular updates on open issues to ensure Service Level Agreements are met.\nJoin Theralytics and help support the tools that empower ABA therapy providers to do their best work.\nJob Type: Full-time\nPay: $18.00 - $20.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nHow many years of technical customer support experience do you have?\nWhy do you want to work at Theralytics?\nDo you have any ABA therapy experience?\nWork Location: Remote","company":"Theralytics","rawCompany":"theralytics","city":"Remote","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-08-05T15:44:02.989Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative (Remote) - ABA Therapy Software","description":"Theralytics is looking for a Customer Support Representative (remote) to join our team. In this role, you’ll provide friendly, efficient, and knowledgeable support to ABA therapy providers using our practice management and data collection software. You'll play a key role in helping customers get the most out of our platform.\nResponsibilities\nProvide first-line telephone, video conferencing (Zoom), chat, and email technical support.\nAccurately categorize and document all customer interactions using a ticket tracking system such as Freshdesk / Jira.\nTroubleshoot issues, guide users through solutions, and escalate complex cases as needed.\nCollaborate with the support and product teams to relay feedback and identify recurring issues.\nHelp maintain support documentation and contribute to knowledge base articles.\nStay up to date on platform updates, especially changes related to forms functionality.\nLeverage internal tools, Standard Operating Procedures (SOPs), and Knowledge Base documentation to troubleshoot and resolve technical issues.\nRequirements\n1–3 years of experience as a customer service agent in technical support and/or Registered Behavior Technician within the ABA SaaS, healthcare, or technology sectors is required.\nComfortable learning new software tools and explaining technical processes to non-technical users.\nOrganized, detail-oriented, and able to manage multiple support requests efficiently.\nEnsure compliance with security, availability, confidentiality, HIPAA, and privacy policies when handling sensitive client data.\nProvide step-by-step guidance to customers, including video recordings demonstrating product use and written guides with steps and visuals\nPrioritize support cases (SEV1–SEV5) and provide regular updates on open issues to ensure Service Level Agreements are met.\nJoin Theralytics and help support the tools that empower ABA therapy providers to do their best work.\nJob Type: Full-time\nPay: $18.00 - $20.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nHow many years of technical customer support experience do you have?\nWhy do you want to work at Theralytics?\nDo you have any ABA therapy experience?\nWork Location: Remote","datePosted":"2026-08-05T15:44:02.989Z","dateModified":"2026-08-05T15:44:02.989Z","hiringOrganization":{"@type":"Organization","name":"Theralytics","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f65ec4a14938ef84a93423bd"},"url":"https://jobsearcher.com/jobs/f65ec4a14938ef84a93423bd"}}