{"schemaVersion":"jobsearcher.job.v1","id":"f61ad08ec652db3d8e2bf349","url":"https://jobsearcher.com/jobs/f61ad08ec652db3d8e2bf349","canonicalUrl":"https://jobsearcher.com/jobs/f61ad08ec652db3d8e2bf349","title":"Information Technology Helpdesk Coordinator","description":"Located at our Core Lab within the Information Technology Department (Moraine, OH)\r\nFull-Time Day Shift (8:30 AM-5:00 PM)\r\nPosition Summary\r\nPerform first-level helpdesk support, perform basic troubleshooting, oversee Helpdesk staff and ticket queues, and other duties as assigned. Assist with PC, printer, and other peripheral hardware and software upgrades. Identifies helpdesk problem issue trends with IT Operations Manager and offers potential solutions through procedure updates or education.\r\nResponsibilities\r\nAssists in the work of our helpdesk team that provides support across CompuNet and various PHP locations – Including but not limited to purchasing equipment, communication, support initiatives, and service recovery.\r\nAssist the manager with the creation of on call schedule.\r\nAssist in training through the department.\r\nParticipate in the on-call schedule for after-hours support.\r\nContribute to support services for CompuNet and other affiliated sites.\r\nAssists in planning, design, development, documentation, and implementation of support systems throughout CompuNet to provide business solutions to customers and allow for the flexibility of the future.\r\nInteract with CompuNet helpdesk staff, IT Operations, and LIS Team regularly regarding IT support, training, and equipment issues.\r\nManage, monitor, and prioritize Track-IT ticket queue to ensure timely response and resolution of client issues.\r\nCoordinate the workflow of the helpdesk.\r\nContribute to the overall effectiveness of CompuNet by assisting with other duties as assigned.\r\nEnsure compliance with all departmental, company and regulatory policies and procedures.\r\nQualifications\r\nAssociates Degree in Computer Science, Information Systems, or other related technical degree.\r\nExperience in IT or a related role preferred.\r\nIT or Helpdesk Management Certification preferred.\r\nRequires knowledge of the Microsoft Suite of applications and solid analytical and documentation skills.\r\nPhysical & Safety Demands:\r\nHandle confidential information and data daily.\r\nExercise sound reasoning and independent judgment.\r\nPotential exposure to electrical hazards during PC installation/diagnostics.\r\nMaintain flexibility with work hours as needed.\r\nPossible exposure to biohazard materials and hazardous chemicals.\r\nFollow all company safety, ergonomic, and health policies.\r\nComply with PPE requirements in laboratory and biohazard areas.\r\nComplete required safety training and health evaluations promptly.\r\nIdentify potential safety hazards, address unsafe conditions, and promote safety awareness.\r\nCompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.\r\nCompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Moraine","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-12T00:51:30.608Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"334111","title":"Electronic Computer Manufacturing","slug":"electronic-computer-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Information Technology Helpdesk Coordinator","description":"Located at our Core Lab within the Information Technology Department (Moraine, OH)\r\nFull-Time Day Shift (8:30 AM-5:00 PM)\r\nPosition Summary\r\nPerform first-level helpdesk support, perform basic troubleshooting, oversee Helpdesk staff and ticket queues, and other duties as assigned. Assist with PC, printer, and other peripheral hardware and software upgrades. Identifies helpdesk problem issue trends with IT Operations Manager and offers potential solutions through procedure updates or education.\r\nResponsibilities\r\nAssists in the work of our helpdesk team that provides support across CompuNet and various PHP locations – Including but not limited to purchasing equipment, communication, support initiatives, and service recovery.\r\nAssist the manager with the creation of on call schedule.\r\nAssist in training through the department.\r\nParticipate in the on-call schedule for after-hours support.\r\nContribute to support services for CompuNet and other affiliated sites.\r\nAssists in planning, design, development, documentation, and implementation of support systems throughout CompuNet to provide business solutions to customers and allow for the flexibility of the future.\r\nInteract with CompuNet helpdesk staff, IT Operations, and LIS Team regularly regarding IT support, training, and equipment issues.\r\nManage, monitor, and prioritize Track-IT ticket queue to ensure timely response and resolution of client issues.\r\nCoordinate the workflow of the helpdesk.\r\nContribute to the overall effectiveness of CompuNet by assisting with other duties as assigned.\r\nEnsure compliance with all departmental, company and regulatory policies and procedures.\r\nQualifications\r\nAssociates Degree in Computer Science, Information Systems, or other related technical degree.\r\nExperience in IT or a related role preferred.\r\nIT or Helpdesk Management Certification preferred.\r\nRequires knowledge of the Microsoft Suite of applications and solid analytical and documentation skills.\r\nPhysical & Safety Demands:\r\nHandle confidential information and data daily.\r\nExercise sound reasoning and independent judgment.\r\nPotential exposure to electrical hazards during PC installation/diagnostics.\r\nMaintain flexibility with work hours as needed.\r\nPossible exposure to biohazard materials and hazardous chemicals.\r\nFollow all company safety, ergonomic, and health policies.\r\nComply with PPE requirements in laboratory and biohazard areas.\r\nComplete required safety training and health evaluations promptly.\r\nIdentify potential safety hazards, address unsafe conditions, and promote safety awareness.\r\nCompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.\r\nCompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.\r\nJ-18808-Ljbffr","datePosted":"2026-08-12T00:51:30.608Z","dateModified":"2026-08-12T00:51:30.608Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Moraine","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f61ad08ec652db3d8e2bf349"},"url":"https://jobsearcher.com/jobs/f61ad08ec652db3d8e2bf349"}}