Front Desk Associate

Job Description Benefits:401(k)Employee discountsFlexible scheduleFree food & snacksTraining & developmentWellness resourcesCOME JOIN OUR LITTLE ITALY TEAM!Schedule / Expected Work Hours:Ability to work flexible hours, including evenings, weekends, holidaysJob SummaryThe Experience Guide (aka Front Desk Associate) is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guests massage, and handling payment for services performed.ResponsibilitiesProvide top-level service for guests and team members.Actively drive sales: memberships, enhancements with services, gift card, and retail.Accurately and effectively book, edit, and cancel massage appointments.Open/close the boutique each day according to standard operating procedures.Resolve guest issues.Ensure guest areas are maintained to standard.Maintain a positive attitude and contribute toward a healthy & happy workplace.Collaborate with the leadership team to ensure best practices and foster innovation.QualificationsSales and service-related experienceAbility to be efficient and detail-oriented in a fast-paced environment.Must have experience with computersMust have enthusiasm and possess excellent guest service skills.Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOWEnjoy working with people and possess a friendly and outgoing personality.Possesses problem-solving and troubleshooting skills.Must be a team player.Company Purpose/MissionSelf-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.