{"schemaVersion":"jobsearcher.job.v1","id":"f6098f8f7e1e6ab98fab9dff","url":"https://jobsearcher.com/jobs/f6098f8f7e1e6ab98fab9dff","canonicalUrl":"https://jobsearcher.com/jobs/f6098f8f7e1e6ab98fab9dff","title":"Inside Sales Support Representative","description":"Duties/Responsibilities:\n\nLapsed Account Recovery:\n\nProactively contact and engage with lapsed wholesale accounts to understand the reasons for inactivity and identify opportunities to re-establish business relationships.\nDevelop and implement strategies to reactivate dormant accounts, including offering special promotions, introducing new products, and addressing past concerns.\nMaintain a detailed record of all interactions with lapsed accounts, tracking progress and outcomes.\nAnalyze reasons for account lapses to identify trends and recommend process improvements.\n\nCustomer Service:\n\nServe as the primary point of contact for inbound customer inquiries via phone, email, and online chat.\nProvide prompt, accurate, and helpful responses to customer questions, concerns, and requests.\nTroubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to the appropriate team members as needed.\nProcess orders, returns, and exchanges accurately and in a timely manner.\nMaintain a thorough understanding of all of our brands, products, and services.\n\nSales Support:\n\nAssist sales representatives with administrative tasks, such as preparing sales proposals, order entry, and tracking shipments.\nProvide support to sales team with marketing initiatives and programs\nGenerate reports on customer service metrics and lapsed account recovery efforts.\nIdentify opportunities to upsell and cross-sell products to existing customers.\n\nJob Requirements\n\ninside sales experience\n\nWork Location: In person","company":"Resourcemfg","rawCompany":"resourcemfg","city":"Lubbock","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-04T11:11:13.127Z","occupations":[{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Inside Sales Support Representative","description":"Duties/Responsibilities:\n\nLapsed Account Recovery:\n\nProactively contact and engage with lapsed wholesale accounts to understand the reasons for inactivity and identify opportunities to re-establish business relationships.\nDevelop and implement strategies to reactivate dormant accounts, including offering special promotions, introducing new products, and addressing past concerns.\nMaintain a detailed record of all interactions with lapsed accounts, tracking progress and outcomes.\nAnalyze reasons for account lapses to identify trends and recommend process improvements.\n\nCustomer Service:\n\nServe as the primary point of contact for inbound customer inquiries via phone, email, and online chat.\nProvide prompt, accurate, and helpful responses to customer questions, concerns, and requests.\nTroubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to the appropriate team members as needed.\nProcess orders, returns, and exchanges accurately and in a timely manner.\nMaintain a thorough understanding of all of our brands, products, and services.\n\nSales Support:\n\nAssist sales representatives with administrative tasks, such as preparing sales proposals, order entry, and tracking shipments.\nProvide support to sales team with marketing initiatives and programs\nGenerate reports on customer service metrics and lapsed account recovery efforts.\nIdentify opportunities to upsell and cross-sell products to existing customers.\n\nJob Requirements\n\ninside sales experience\n\nWork Location: In person","datePosted":"2026-09-04T11:11:13.127Z","dateModified":"2026-09-04T11:11:13.127Z","hiringOrganization":{"@type":"Organization","name":"Resourcemfg","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lubbock","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f6098f8f7e1e6ab98fab9dff"},"url":"https://jobsearcher.com/jobs/f6098f8f7e1e6ab98fab9dff"}}