{"schemaVersion":"jobsearcher.job.v1","id":"f5ebf3473f2ea726c9c4e81e","url":"https://jobsearcher.com/jobs/f5ebf3473f2ea726c9c4e81e","canonicalUrl":"https://jobsearcher.com/jobs/f5ebf3473f2ea726c9c4e81e","title":"Save Team Representative","description":"Company Overview:\n\nADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT\n\nCheck out more about life at ADT here.\n\nPosition Summary:\n\nSave Sales Representatives are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. The employee is responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. The employee must use consultative sales skills to assist in explaining product benefits and features, overcome objections, and close the sale.\n\nDuties/Responsibilities:\n\nMaintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions.\nProvide a resolution and close installation for prospects using active problem solving and de-escalation skills.\nProcess data changes and updates to prospective accounts accurately and thoroughly\nExecute and follow through on promise made to customer.\nMeet or exceed the minimum goals monthly for the role. Goals are subject to change at any time.\nPerforms other duties as assigned.\n\nRequired Skills/Abilities/Certification/Competencies:\n\nLanguage Skills Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely; to communicate with proper grammar and vocabulary effectively and clearly.\nDemonstrate empathy and understanding to prospect’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.\nConsultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.\nReasoning Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion.\nAbility to gain in-depth knowledge of the client’s processes, products and services during new hire and ongoing training.\nComputer skills with ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.\n\nEducation and Experience:\n\nHigh school diploma or equivalent.\nCustomer Service, Technical Support, Onboarding and/or Call Center experience required.\nGeneral knowledge of sales terminology, concepts, practices, and processes.\n\nPhysical Requirements:\n\nWhile performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.\nThe employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEmployee must maintain regular and acceptable attendance at such levels as determined at ADT’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as ADT determines is necessary or desirable to meet its business needs.\nMust pass Background Check and Drug Screen.\n\nOnsite Requirement: This position you will report to our Newport, KY contact center.\n\nPay and Benefits Disclosure:\n\nThe pay range for this role is $11 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\n\nAnticipated application close date is 9/04/2026. The role is scheduled to start 9/14/2026.","company":"Verisure","rawCompany":"verisure","city":"Newport","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:05:26.592Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Save Team Representative","description":"Company Overview:\n\nADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT\n\nCheck out more about life at ADT here.\n\nPosition Summary:\n\nSave Sales Representatives are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. The employee is responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. The employee must use consultative sales skills to assist in explaining product benefits and features, overcome objections, and close the sale.\n\nDuties/Responsibilities:\n\nMaintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions.\nProvide a resolution and close installation for prospects using active problem solving and de-escalation skills.\nProcess data changes and updates to prospective accounts accurately and thoroughly\nExecute and follow through on promise made to customer.\nMeet or exceed the minimum goals monthly for the role. Goals are subject to change at any time.\nPerforms other duties as assigned.\n\nRequired Skills/Abilities/Certification/Competencies:\n\nLanguage Skills Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely; to communicate with proper grammar and vocabulary effectively and clearly.\nDemonstrate empathy and understanding to prospect’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.\nConsultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.\nReasoning Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion.\nAbility to gain in-depth knowledge of the client’s processes, products and services during new hire and ongoing training.\nComputer skills with ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.\n\nEducation and Experience:\n\nHigh school diploma or equivalent.\nCustomer Service, Technical Support, Onboarding and/or Call Center experience required.\nGeneral knowledge of sales terminology, concepts, practices, and processes.\n\nPhysical Requirements:\n\nWhile performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.\nThe employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEmployee must maintain regular and acceptable attendance at such levels as determined at ADT’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as ADT determines is necessary or desirable to meet its business needs.\nMust pass Background Check and Drug Screen.\n\nOnsite Requirement: This position you will report to our Newport, KY contact center.\n\nPay and Benefits Disclosure:\n\nThe pay range for this role is $11 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\n\nAnticipated application close date is 9/04/2026. The role is scheduled to start 9/14/2026.","datePosted":"2026-08-04T19:05:26.592Z","dateModified":"2026-08-04T19:05:26.592Z","hiringOrganization":{"@type":"Organization","name":"Verisure","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newport","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f5ebf3473f2ea726c9c4e81e"},"url":"https://jobsearcher.com/jobs/f5ebf3473f2ea726c9c4e81e"}}