2045 Help Desk 1 or 2 (Secret Clearance Required)

Help Desk II Technician – Scott Air Force Base, IL THIS IS A FEDERAL CONTRACT – U.S. CITIZENSHIP IS REQUIRED 100% ON-SITE – SCOTT AIR FORCE BASE, IL ACTIVE DoD SECRET SECURITY CLEARANCE REQUIRED DESCRIPTION OF POSITION / DUTIES All Points is seeking a Help Desk II Technician to support the Headquarters Air Mobility Command A4 Directorate at Scott Air Force Base, IL. This position provides Tier 1/2 technical support to military, civilian, and contractor personnel in both classified and unclassified environments. This is a Federal Contract. US Citizenship and an active, current, and fully adjudicated US DoD Secret Clearance are required. Candidates that do not meet these requirements will not be considered. The selected candidate will serve as a first-line technical support resource, resolving user issues and ensuring continuity of IT operations across mission-critical systems. RESPONSIBILITIES Provide Tier 1/2 Help Desk support for end users (military, civilian, and contractor personnel) Perform laptop and desktop setup, configuration, and troubleshooting for both classified and unclassified environments Create and manage Remedy trouble tickets for customer-reported issues via calls, walk-ins, and ticketing systems Troubleshoot and resolve issues related to: Hardware and software Network connectivity System applications Telecommunications services Escalate complex issues to higher-level support when required Assist users with VPN connectivity and Air Force-approved software and applications Maintain and update asset tracking databases and mobile device records Support in-processing and out-processing activities for users Assist with inventory and asset management for IT equipment Document configurations, procedures, and resolution steps Collaborate within a team environment and follow established policies and procedures EDUCATION Minimum: High School Diploma or equivalent Preferred: Associate's Degree in a related field EXPERIENCE 2 years of relevant experience in Help Desk, desktop support, or IT operations REQUIRED SKILLS / QUALIFICATIONS Active Secret Security Clearance (required) DoD IAT Level II Certification (CompTIA Security+ CE or equivalent) (required) Experience supporting Windows-based environments (e.g., Windows 10/11) Experience with desktop/laptop imaging and deployment Experience with ticketing systems (e.g., Remedy or similar) Strong knowledge of: Hardware and software troubleshooting System configuration and maintenance IT support processes and documentation Ability to work in a fast-paced support environment with diverse user groups Strong communication and customer service skills DESIRED / PREFERRED QUALIFICATIONS Operating System certifications (Windows or similar) Experience supporting classified environments Experience with asset management and inventory tracking systems Familiarity with general office procedures and administrative support SECURITY CLEARANCE U.S. Citizenship required Active, current, and fully adjudicated Secret clearance required (no exceptions) SALARY RANGE $48,000 – $55,000 annually, depending on experience BENEFITS Positions with All Points are full‐time, direct hire, and we offer a comprehensive benefits package. For more information, please visit: https://www.allpointsllc.com/careers/ All Points is an Equal Opportunity Employer. #J-18808-Ljbffr