New Mexico Bilingual Call Center Agent

A company is looking for a Bilingual Contact Center Call Center Agent. Key ResponsibilitiesManage incoming and outgoing communications via phone, chat, and email Document customer interactions and relay accurate information regarding eligibility and benefits Ensure compliance with operational and quality standards while identifying service delivery trendsRequired QualificationsHigh School Diploma or GED equivalent Minimum of 2 years of customer service experience Minimum of 2 years of call center experience Expert proficiency with computers and internet navigation Pass Berlitz Bilingual Test with a score of 7 or higher