Central Scheduling Registration Clerk

Here’s What You’ll Be DoingWelcomes patients and visitors to the Health and Wellness Center in person, on the phone, email or patient portals in a welcoming and professional manner.Performs all scheduling, new and existing patient registrations, appointment check-ins and checkouts, and follow up calls in accordance with policies and procedures. Ensures that all required notices and/or forms are provided, completed, collected and scanned into health records.Verifies insurance eligibility via related insurance portals.Collects Time of Service or patient balance payments required, accurately recording payments in the EHR System and end of shift reconciliation of deposits.Ensures that patient information is communicated effectively to Care Teams, Financial Services staff, billing and Accounts receivable staff as needed.Monitors and takes appropriate actions for all assigned worklist in the Electronic Health Record system.Utilizes HWC intercom systems to communicate all building wide alerts and emergency warnings. Monitors security cameras as directed. Monitors and responds to Medical panic button systems.Coordinates all communication, training and monitoring of common registration/reception processes conducted by all other HWC department registration teams.What You’ll Need To Be SuccessfulHigh School Diploma or GEDExcellent customer service skills in both verbal and written communications.Requires the ability to work well in a team environment as well as in a culturally diverse community.Demonstrable skills with Microsoft Office products as well as Electronic Health Records systems.Ability to utilize general office machines such as copiers, scanners, fax, multi-line phone system and credit card machines.Ability to learn, adapt and support patients and coworkers in diverse and fast paced environment.Must successfully pass all applicable background checks and drug screensFCP complies with all CDC vaccine and testing recommendations for healthcare professionals. Proof of immunizations is required and immunizations/testing provided upon hire. Preferred QualificationsTwo years of experience in health care registration, billing or health insurance processing is preferred.Knowledge of insurance verification portals, insurance eligibility, or coordination of benefits helpful.Benefits You’ll LoveApproximately 5 weeks of paid time off annually3 weeks of paid holidaysPremium free health insuranceFlexible spending accountsShort term disabilityLife insurance401k with match