{"schemaVersion":"jobsearcher.job.v1","id":"f5882bf2db95721cfe91f7dc","url":"https://jobsearcher.com/jobs/f5882bf2db95721cfe91f7dc","canonicalUrl":"https://jobsearcher.com/jobs/f5882bf2db95721cfe91f7dc","title":"Account Coordinator-Managed Programs","description":"The Caesarstone Managed Program Account Coordinator will oversee a subset of affiliated retail customers and the\nrelated fabricators sub-contracted by Caesarstone to provide administrative and customer service support to those\nretail customers and fabricators. This is a day-to-day hybrid customer service, administrative support and data entry role\nto ensure smooth sales procedures.\nRESPONSIBILITIES:\nRepresent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators.\nLiaise with retailers, customers and fabricators.\nEnsure data imported into systems (Portal and Oracle) is complete and accurate.\nCoordinate slab shipments to Managed Program fabricators.\nManage the project from beginning to end including fabricators job status and customer inquiries.\nManage fabricator KPIs including timeline, and customer satisfaction score.\nFacilitate fabricator trainings to set program expectations and ensure proper online portal usage\nField warranty inquiries and follow through for resolution.\nMonitor Managed Program stores’ AR aging reports to ensure funds are collected in accordance with established\npayment terms.\nMonitor fabricators’ AP reports to ensure funds are paid in accordance with established payment terms.\nMonitor material usage and facilitate waste reduction to achieve targets.\nManage any concerns surrounding the custom countertop process including deescalating complaints from retailers\nand fabricators, identifying the appropriate corrective action, and seeing through resolution to customer\nsatisfaction. This will entail occasional interaction with the homeowner / end user.\nEnsure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment\nshipments are timely.\nWhere applicable escalate issues to maintain high levels of customer satisfaction.\nOccasional travel to affiliated retailer customers for employee training sessions.\nThis is a diverse role with ever-evolving responsibilities, requiring a willingness to take on new, challenging tasks as\nthey arise.\n\nRequirements:\n\nQUALIFICATIONS:\nExcellent communication skills, both written and verbal, with a problem-solving attitude.\nDetail oriented with strong organizational skills.\nTime-management skills, able to multitask and prioritize numerous concurrent tasks.\nCustomer service experience.\nExcellent computer skills (MS Office in particular).\nAbility to both cooperate well as a team member and function efficiently on individual work.\nMinimum 3 years related experience, familiarity with the functional business environment.\nPost-secondary education an asset.\nAble to read simple floor plans and complete simple math calculations.\nPREFERRED QUALIFICATIONS:\nOracle or other ERP system experience.\nInventory management experience.\nBachelor’s Degree in Business Administration or similar field.\nThree years of account coordination or management experience.\nWORKING CONDITIONS\nManual dexterity required to use desktop computer and peripherals.\nOccasional travel within Canada may be required.\nRepetitive work\nWalking on hard surfaces may be required (within warehouse environment)\nPPE (hard hat, vest, steel toe footwear) worn in specific areas within a warehouse environment\nOvertime may be required\nLifting or moving up to 10lbs may be required\nWHAT WE OFFER:\n\nCaesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following:\nThe base rate for this role is between $18.00 to $23.00 plus team result based performance bonus opportunities.\nComprehensive benefit package including: Medical, Dental and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness\nAn Employee Assistance Program that you or your dependents can access\nGenerous Paid Time Off and Paid Holidays\n401(k) Retirement Plan (with employer match)\nInternal ongoing educational/training opportunities\nCompetitive compensation\nContinuous coaching and mentorship\n-\n\nCaesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.\n\nWe are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.\n\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\n\nLocation website:\nUSA","company":"Caesarstone","rawCompany":"caesarstone","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:11:45.321Z","occupations":[{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"423320","title":"Brick, Stone, and Related Construction Material Merchant Wholesalers","slug":"brick-stone-and-related-construction-material-merchant-wholesalers"},{"code":"327991","title":"Cut Stone and Stone Product Manufacturing","slug":"cut-stone-and-stone-product-manufacturing"},{"code":"423390","title":"Other Construction Material Merchant Wholesalers","slug":"other-construction-material-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Account Coordinator-Managed Programs","description":"The Caesarstone Managed Program Account Coordinator will oversee a subset of affiliated retail customers and the\nrelated fabricators sub-contracted by Caesarstone to provide administrative and customer service support to those\nretail customers and fabricators. This is a day-to-day hybrid customer service, administrative support and data entry role\nto ensure smooth sales procedures.\nRESPONSIBILITIES:\nRepresent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators.\nLiaise with retailers, customers and fabricators.\nEnsure data imported into systems (Portal and Oracle) is complete and accurate.\nCoordinate slab shipments to Managed Program fabricators.\nManage the project from beginning to end including fabricators job status and customer inquiries.\nManage fabricator KPIs including timeline, and customer satisfaction score.\nFacilitate fabricator trainings to set program expectations and ensure proper online portal usage\nField warranty inquiries and follow through for resolution.\nMonitor Managed Program stores’ AR aging reports to ensure funds are collected in accordance with established\npayment terms.\nMonitor fabricators’ AP reports to ensure funds are paid in accordance with established payment terms.\nMonitor material usage and facilitate waste reduction to achieve targets.\nManage any concerns surrounding the custom countertop process including deescalating complaints from retailers\nand fabricators, identifying the appropriate corrective action, and seeing through resolution to customer\nsatisfaction. This will entail occasional interaction with the homeowner / end user.\nEnsure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment\nshipments are timely.\nWhere applicable escalate issues to maintain high levels of customer satisfaction.\nOccasional travel to affiliated retailer customers for employee training sessions.\nThis is a diverse role with ever-evolving responsibilities, requiring a willingness to take on new, challenging tasks as\nthey arise.\n\nRequirements:\n\nQUALIFICATIONS:\nExcellent communication skills, both written and verbal, with a problem-solving attitude.\nDetail oriented with strong organizational skills.\nTime-management skills, able to multitask and prioritize numerous concurrent tasks.\nCustomer service experience.\nExcellent computer skills (MS Office in particular).\nAbility to both cooperate well as a team member and function efficiently on individual work.\nMinimum 3 years related experience, familiarity with the functional business environment.\nPost-secondary education an asset.\nAble to read simple floor plans and complete simple math calculations.\nPREFERRED QUALIFICATIONS:\nOracle or other ERP system experience.\nInventory management experience.\nBachelor’s Degree in Business Administration or similar field.\nThree years of account coordination or management experience.\nWORKING CONDITIONS\nManual dexterity required to use desktop computer and peripherals.\nOccasional travel within Canada may be required.\nRepetitive work\nWalking on hard surfaces may be required (within warehouse environment)\nPPE (hard hat, vest, steel toe footwear) worn in specific areas within a warehouse environment\nOvertime may be required\nLifting or moving up to 10lbs may be required\nWHAT WE OFFER:\n\nCaesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following:\nThe base rate for this role is between $18.00 to $23.00 plus team result based performance bonus opportunities.\nComprehensive benefit package including: Medical, Dental and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness\nAn Employee Assistance Program that you or your dependents can access\nGenerous Paid Time Off and Paid Holidays\n401(k) Retirement Plan (with employer match)\nInternal ongoing educational/training opportunities\nCompetitive compensation\nContinuous coaching and mentorship\n-\n\nCaesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.\n\nWe are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.\n\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\n\nLocation website:\nUSA","datePosted":"2026-04-12T21:11:45.321Z","dateModified":"2026-04-12T21:11:45.321Z","hiringOrganization":{"@type":"Organization","name":"Caesarstone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f5882bf2db95721cfe91f7dc"},"url":"https://jobsearcher.com/jobs/f5882bf2db95721cfe91f7dc"}}