{"schemaVersion":"jobsearcher.job.v1","id":"f56a2e9dcdcf0bde5529dd92","url":"https://jobsearcher.com/jobs/f56a2e9dcdcf0bde5529dd92","canonicalUrl":"https://jobsearcher.com/jobs/f56a2e9dcdcf0bde5529dd92","title":"Analyst - Café Services Program Operations","description":"Vixxo is seeking a full-time Analyst to support our Cafe Services Program to sit in our Dallas, Chicago, or Scottsdale office.\n\nTHE ROLE:\nVixxo is seeking a full-time Analyst – Café Services Program Operations to support the day-to-day commercial operations of our rapidly growing Café Services program. This role sits at the center of the order-to-cash lifecycle—owning order flow management, supporting invoice creation in partnership with Finance, managing billing, maintaining program reporting, and helping resolve invoice disputes.\n\nThis is a fast-paced, high-visibility position that interacts regularly with key suppliers, Owner/Operators, and our manufacturing partner, Thermoplan. The role demands an exceptional degree of detail orientation and highly accurate record keeping—the work directly affects program performance, cash flow, and partner trust.\n\nAs our program with McDonald’s continues to expand, this role offers significant upside: the opportunity to help build processes from the ground up, gain direct exposure to senior commercial leadership, and grow alongside one of Vixxo’s most strategic growth initiatives.\n\nWHO WILL THRIVE IN THIS ROLE:\n\nDetail-Obsessed: You catch the discrepancy others miss—accuracy is non-negotiable in your work product\n\nA Process Owner: You take pride in clean records, organized workflows, and audit-ready documentation\n\nComfortable with Pace: You manage competing priorities and tight turnarounds without sacrificing quality\n\nA Natural Communicator: You build credibility with suppliers, Owner/Operators, manufacturer contacts, and internal teams alike\n\nA Problem Solver: You dig into root causes—whether an invoice dispute or an order exception—and drive issues to resolution\n\nGrowth-Minded: You see an expanding program as an opportunity to take on more, not just do more\n\nWHAT YOU WILL DO:\nOrder Flow Management\n\nManage end-to-end order flows, including timely receipt, validation, and acknowledgement of purchase orders\n\nTrack order status from receipt through fulfillment, proactively flagging exceptions, delays, or discrepancies\n\nMaintain accurate, up-to-date order records that serve as the system of record for the program\n\nMonitor and manage extended warranty requests, orders, and invoicing\n\nInvoicing & Billing Management\n\nPartner with Finance to create accurate, timely invoices aligned to purchase orders and contract terms\n\nManage the billing cycle, including invoice submission, tracking, and reconciliation\n\nSupport resolution of invoice disputes by researching discrepancies, assembling supporting documentation, and coordinating with internal and external stakeholders through to closure\n\nReporting & Record Keeping\n\nMaintain and update program reporting, including order, billing, and dispute status reporting for program leadership\n\nEnsure highly accurate record keeping across orders, invoices, credits, and adjustments\n\nTranslate operational data into insights that support decision-making as the program scales\n\nStakeholder Coordination\n\nServe as a day-to-day operational point of contact for key suppliers, Owner/Operators, and Thermoplan\n\nCoordinate cross-functionally with Finance, Supply Chain, and program leadership to keep the order-to-cash process running smoothly\n\nContribute to continuous improvement of processes, templates, and tools as program volume grows\n\nQUALIFICATIONS:\n\nMinimum 2–4 years of experience in order management, billing, accounts receivable, program/sales operations, or a similar operations-focused role\n\nBachelor’s degree in Business, Finance, Accounting, Supply Chain, or a related field preferred; equivalent experience considered\n\nDemonstrated exceptional attention to detail and a track record of highly accurate record keeping in a transaction-heavy environment\n\nStrong Excel skills required; experience with ERP/order management systems (e.g., Microsoft Dynamics) and reporting tools such as Power BI preferred\n\nExcellent written and verbal communication skills, with the professionalism to represent Vixxo with external partners including suppliers, Owner/Operators, and manufacturer contacts\n\nProven ability to thrive in a fast-paced, deadline-driven environment while managing multiple workstreams simultaneously\n\nWORK ENVIRONMENT:\n\nIn-office work is required Monday – Thursday\n\nRole may be based in Dallas, Scottsdale, or Chicago\n\nLimited travel required (approximately 10% or less)\n\nWHY VIXXO:\nAt Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion.\n\n#J-18808-Ljbffr","company":"Vixxo","rawCompany":"vixxo","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-06-21T03:26:33.251Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"43-3021.00","title":"Billing and Posting Clerks","slug":"billing-and-posting-clerks"}],"industries":[{"code":"722515","title":"Snack and Nonalcoholic Beverage Bars","slug":"snack-and-nonalcoholic-beverage-bars"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Analyst - Café Services Program Operations","description":"Vixxo is seeking a full-time Analyst to support our Cafe Services Program to sit in our Dallas, Chicago, or Scottsdale office.\n\nTHE ROLE:\nVixxo is seeking a full-time Analyst – Café Services Program Operations to support the day-to-day commercial operations of our rapidly growing Café Services program. This role sits at the center of the order-to-cash lifecycle—owning order flow management, supporting invoice creation in partnership with Finance, managing billing, maintaining program reporting, and helping resolve invoice disputes.\n\nThis is a fast-paced, high-visibility position that interacts regularly with key suppliers, Owner/Operators, and our manufacturing partner, Thermoplan. The role demands an exceptional degree of detail orientation and highly accurate record keeping—the work directly affects program performance, cash flow, and partner trust.\n\nAs our program with McDonald’s continues to expand, this role offers significant upside: the opportunity to help build processes from the ground up, gain direct exposure to senior commercial leadership, and grow alongside one of Vixxo’s most strategic growth initiatives.\n\nWHO WILL THRIVE IN THIS ROLE:\n\nDetail-Obsessed: You catch the discrepancy others miss—accuracy is non-negotiable in your work product\n\nA Process Owner: You take pride in clean records, organized workflows, and audit-ready documentation\n\nComfortable with Pace: You manage competing priorities and tight turnarounds without sacrificing quality\n\nA Natural Communicator: You build credibility with suppliers, Owner/Operators, manufacturer contacts, and internal teams alike\n\nA Problem Solver: You dig into root causes—whether an invoice dispute or an order exception—and drive issues to resolution\n\nGrowth-Minded: You see an expanding program as an opportunity to take on more, not just do more\n\nWHAT YOU WILL DO:\nOrder Flow Management\n\nManage end-to-end order flows, including timely receipt, validation, and acknowledgement of purchase orders\n\nTrack order status from receipt through fulfillment, proactively flagging exceptions, delays, or discrepancies\n\nMaintain accurate, up-to-date order records that serve as the system of record for the program\n\nMonitor and manage extended warranty requests, orders, and invoicing\n\nInvoicing & Billing Management\n\nPartner with Finance to create accurate, timely invoices aligned to purchase orders and contract terms\n\nManage the billing cycle, including invoice submission, tracking, and reconciliation\n\nSupport resolution of invoice disputes by researching discrepancies, assembling supporting documentation, and coordinating with internal and external stakeholders through to closure\n\nReporting & Record Keeping\n\nMaintain and update program reporting, including order, billing, and dispute status reporting for program leadership\n\nEnsure highly accurate record keeping across orders, invoices, credits, and adjustments\n\nTranslate operational data into insights that support decision-making as the program scales\n\nStakeholder Coordination\n\nServe as a day-to-day operational point of contact for key suppliers, Owner/Operators, and Thermoplan\n\nCoordinate cross-functionally with Finance, Supply Chain, and program leadership to keep the order-to-cash process running smoothly\n\nContribute to continuous improvement of processes, templates, and tools as program volume grows\n\nQUALIFICATIONS:\n\nMinimum 2–4 years of experience in order management, billing, accounts receivable, program/sales operations, or a similar operations-focused role\n\nBachelor’s degree in Business, Finance, Accounting, Supply Chain, or a related field preferred; equivalent experience considered\n\nDemonstrated exceptional attention to detail and a track record of highly accurate record keeping in a transaction-heavy environment\n\nStrong Excel skills required; experience with ERP/order management systems (e.g., Microsoft Dynamics) and reporting tools such as Power BI preferred\n\nExcellent written and verbal communication skills, with the professionalism to represent Vixxo with external partners including suppliers, Owner/Operators, and manufacturer contacts\n\nProven ability to thrive in a fast-paced, deadline-driven environment while managing multiple workstreams simultaneously\n\nWORK ENVIRONMENT:\n\nIn-office work is required Monday – Thursday\n\nRole may be based in Dallas, Scottsdale, or Chicago\n\nLimited travel required (approximately 10% or less)\n\nWHY VIXXO:\nAt Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion.\n\n#J-18808-Ljbffr","datePosted":"2026-06-21T03:26:33.251Z","dateModified":"2026-06-21T03:26:33.251Z","hiringOrganization":{"@type":"Organization","name":"Vixxo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f56a2e9dcdcf0bde5529dd92"},"url":"https://jobsearcher.com/jobs/f56a2e9dcdcf0bde5529dd92"}}