{"schemaVersion":"jobsearcher.job.v1","id":"f4e9a5528ea88c8dd5328282","url":"https://jobsearcher.com/jobs/f4e9a5528ea88c8dd5328282","canonicalUrl":"https://jobsearcher.com/jobs/f4e9a5528ea88c8dd5328282","title":"Operations Associate-Digital Support","description":"Summary\nThe Digital Support Associate is responsible for aiding in driving departmental results for the ongoing support for Stifel’s Client Facing Platforms. This position requires the ability to gain a sound understanding of department subject matter including Digital Client Application Support, assisting with relevant training materials, and level 2 troubleshooting. This position will require collaboration among team members, IT Product Support, and branch office personnel to provide a high level of customer service under direct supervision while following established procedures.\nEssential Duties & Responsibilities\nAccurately provides phone support with a high level of customer service.\nIdentifies potential problems or issues and escalates to department leadership if necessary.\nDevelops effective communication skills with clients, Stifel Branch personnel, and within the department.\nProvides timely updates on the progression of job responsibilities to leadership.\nDemonstrates the ability to work collaboratively within a team and with other areas in the firm.\nManages incoming calls and keeps records of caller interactions.\nTroubleshoots and diagnoses issues related to Stifel’s Client Facing Applications, including gathering all relevant information from the caller, working with team members to apply known troubleshooting techniques, opening detailed support tickets when troubleshooting fails, and following up with users once the issue is resolved.\nHandles escalated calls and emails from tier 1 support.\nQualifications\nStrong organizational skills with the ability to follow up on open tasks.\nStrong phone interaction skills and active listening.\nAbility to multitask, prioritize and manage time effectively.\nAbility to learn Stifel’s Client Facing Applications, and Stifel policies that pertain to the department and to the firm.\nWorking knowledge of financial services applications, systems, terminology and procedures.\nProvides the highest quality of customer service through written and verbal communication.\nMaintains a positive, empathetic, and professional attitude toward callers at all times.\nEducation & Experience\nMinimum Required: High School diploma required or equivalent.\nPreferred: Bachelor’s degree or relevant career experience.\nMinimum Required: 2+ years’ professional business related experience.\nSystems & Technology\nMicrosoft Outlook and Microsoft Office Suite, especially Word and Excel.\nProficient in Internet Browsers; including Microsoft Edge, Chrome, and Safari, and how to troubleshoot issues.\nThomson One and BETA knowledge is beneficial.\nAbout Stifel\nStifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.\nWhile our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.\nAt Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.\nStifel is an Equal Opportunity Employer.\nLI-AS1","company":"Stifel","rawCompany":"stifel","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:34:50.938Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"},{"code":"523999","title":"Miscellaneous Financial Investment Activities","slug":"miscellaneous-financial-investment-activities"},{"code":"523150","title":"Investment Banking and Securities Intermediation","slug":"investment-banking-and-securities-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Associate-Digital Support","description":"Summary\nThe Digital Support Associate is responsible for aiding in driving departmental results for the ongoing support for Stifel’s Client Facing Platforms. This position requires the ability to gain a sound understanding of department subject matter including Digital Client Application Support, assisting with relevant training materials, and level 2 troubleshooting. This position will require collaboration among team members, IT Product Support, and branch office personnel to provide a high level of customer service under direct supervision while following established procedures.\nEssential Duties & Responsibilities\nAccurately provides phone support with a high level of customer service.\nIdentifies potential problems or issues and escalates to department leadership if necessary.\nDevelops effective communication skills with clients, Stifel Branch personnel, and within the department.\nProvides timely updates on the progression of job responsibilities to leadership.\nDemonstrates the ability to work collaboratively within a team and with other areas in the firm.\nManages incoming calls and keeps records of caller interactions.\nTroubleshoots and diagnoses issues related to Stifel’s Client Facing Applications, including gathering all relevant information from the caller, working with team members to apply known troubleshooting techniques, opening detailed support tickets when troubleshooting fails, and following up with users once the issue is resolved.\nHandles escalated calls and emails from tier 1 support.\nQualifications\nStrong organizational skills with the ability to follow up on open tasks.\nStrong phone interaction skills and active listening.\nAbility to multitask, prioritize and manage time effectively.\nAbility to learn Stifel’s Client Facing Applications, and Stifel policies that pertain to the department and to the firm.\nWorking knowledge of financial services applications, systems, terminology and procedures.\nProvides the highest quality of customer service through written and verbal communication.\nMaintains a positive, empathetic, and professional attitude toward callers at all times.\nEducation & Experience\nMinimum Required: High School diploma required or equivalent.\nPreferred: Bachelor’s degree or relevant career experience.\nMinimum Required: 2+ years’ professional business related experience.\nSystems & Technology\nMicrosoft Outlook and Microsoft Office Suite, especially Word and Excel.\nProficient in Internet Browsers; including Microsoft Edge, Chrome, and Safari, and how to troubleshoot issues.\nThomson One and BETA knowledge is beneficial.\nAbout Stifel\nStifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.\nWhile our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.\nAt Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.\nStifel is an Equal Opportunity Employer.\nLI-AS1","datePosted":"2026-04-12T20:34:50.938Z","dateModified":"2026-04-12T20:34:50.938Z","hiringOrganization":{"@type":"Organization","name":"Stifel","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f4e9a5528ea88c8dd5328282"},"url":"https://jobsearcher.com/jobs/f4e9a5528ea88c8dd5328282"}}