Customer Service Representative

Customer Service RepresentativeWaltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We innovate to add new services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.We are currently seeking a Customer Service Representative. This position will be located onsite in our Natick, MA branch.Waltham OffersCompetitive Compensation!Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!Paid Time Off (Holiday/Vacation/Sick)Award-winning Company Paid Training!Smartphone, Equipment, etc.Opportunities for growth, development, and advancement through an actual growthAwards and recognitionResponsibilitiesOur Customer Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.What You'll Be Doing:Provide exceptional support by ensuring both internal and external clients have a great experienceCreate daily schedule to ensure the completion of daily tasks, special projects, and assignmentsAssist in working with Accounts Receivable and Collections to update effortsProactively provide customers with updates and follow-up in a timely mannerStay informed on accurate services and sales information in an effort to provide the customer with correct dataMaintain and update detailed records utilizing customer service software applicationsRespond to generated leads and referrals to drive increase in businessPartner with management to develop framework to establish expectations and be able to not only meet deadlines but exceedFacilitate in the scheduling of service routes in an effective manner to optimize technicians' timeAssist in training of new team members as requested/neededDemonstrate strong attention to detail and accuracy while multitaskingQualificationsWe are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.Requirements:High school degree or equivalent, Associates strongly preferredStrong organizational skills, attention to detail and ability to multitaskExcellent phone etiquette and highly professional verbal, written and interpersonal communication skillsKnowledge of MS Office environment with Word, Excel, and Outlook proficiencyKnowledge of customer service principles and best practicesExcellent written and verbal communicationAbility to work in a high volume, fast paced environmentExcellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workersMust be 18 years of ageWe will consider for employment all qualified candidates in a manner consistent with applicable federal, state, and local lawsSalary Range: $25.00 - $28.00 per hour (PLUS Commission)Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities