{"schemaVersion":"jobsearcher.job.v1","id":"f4e0f8a8a900fbccf63a9cab","url":"https://jobsearcher.com/jobs/f4e0f8a8a900fbccf63a9cab","canonicalUrl":"https://jobsearcher.com/jobs/f4e0f8a8a900fbccf63a9cab","title":"IT Technician Tier II","description":"*Job Summary*\n\nThe IT Technician – Tier II provides advanced technical troubleshooting and escalation support for complex hardware, software, and network issues across commercial and residential client environments. This role resolves incidents escalated from Tier I technicians, performs onsite technical support, and assists with system administration, network configuration, and infrastructure troubleshooting.\n\n*Essential Functions*\n\n* Diagnose, troubleshoot, and resolve *advanced hardware, software, and network issues* escalated from Tier I technicians across multiple client environments.\n* Provide *remote and on-site technical support* for desktops, laptops, mobile devices, servers, printers, and peripheral equipment in both commercial and residential settings.\n* Administer and support *Microsoft 365 environments*, including user account management, licensing, security settings, and email troubleshooting.\n* Configure, maintain, and troubleshoot *network infrastructure*, including routers, switches, wireless access points, VPN connections, and firewalls.\n* Assist with *Active Directory administration*, including user provisioning, permissions management, group policy updates, and identity access support.\n* Utilize *Remote Monitoring and Management (RMM) and ticketing systems* to monitor device health, deploy patches, perform system maintenance, and resolve service requests efficiently.\n* Perform *system deployments, workstation imaging, and hardware replacements*, ensuring devices meet security and configuration standards.\n* Troubleshoot and resolve *connectivity issues across LAN/WAN environments*, including DNS, DHCP, VPN, and cloud service integrations.\n* Coordinate with internal teams and external vendors to *resolve complex technical incidents, equipment failures, or service disruptions*.\n* Document troubleshooting steps, root causes, and resolutions in the *ticketing system and knowledge base* to improve organizational learning and service efficiency.\n* Maintain compliance with *service level agreements (SLAs)* and departmental procedures to ensure timely and high-quality service delivery.\n* Provide *clear and professional communication to clients*, translating technical issues into understandable terms while maintaining a high level of customer service.\n* Assist senior technicians or engineers with *system upgrades, infrastructure improvements, and technology implementations*.\n* Follow established *security, configuration, and operational standards* when installing, maintaining, or modifying client systems.\n* Support *continuous improvement initiatives* by identifying recurring technical issues and recommending solutions that enhance reliability and client satisfaction.\n\n*Minimum Qualifications*\n\n* High school diploma or GED required, *Associate degree in Information Technology, Computer Science, or a related field preferred*.\n* *Three (3) to five (5) years of professional IT support experience*, preferably within a managed services provider (MSP), technology services firm, or multi-client technical support environment.\n* Demonstrated experience supporting *Windows operating systems, Microsoft 365 environments, and end-user hardware including desktops, laptops, mobile devices, and peripheral equipment*.\n* Working knowledge of *networking fundamentals*, including TCP/IP, DNS, DHCP, VPN connectivity, wireless networks, and basic firewall configuration.\n* Experience administering *Active Directory user accounts, permissions, and group policy settings*.\n* Experience utilizing *remote monitoring and management (RMM) tools, remote support software, and ticketing systems* to diagnose and resolve service requests.\n* Ability to troubleshoot and resolve *complex technical issues independently*, while recognizing when escalation to senior engineers is required.\n* *CompTIA A+, Network+, or equivalent technical certification preferred*, or the ability to obtain certification within a specified timeframe.\n* Experience supporting *cloud platforms such as Microsoft Azure, AWS, or Google Cloud environments is preferred but not required*.\n* Strong written and verbal communication skills with the ability to *explain technical issues clearly to non-technical clients*.\n* Valid driver’s license and the ability to travel to *client locations within the Memphis metropolitan area* when on-site technical support is required.\n\n*Required Knowledge*\n\n* Knowledge of *Windows operating systems, workstation hardware, and common business software applications*.\n* Knowledge of *Microsoft 365 administration*, including user accounts, licensing, email troubleshooting, and collaboration tools.\n* Knowledge of *networking fundamentals*, including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.\n* Knowledge of *Active Directory administration*, including user provisioning, permissions management, and group policy fundamentals.\n* Knowledge of *remote monitoring and management (RMM) systems, remote support tools, and IT ticketing platforms*.\n* Knowledge of *endpoint security practices*, patch management, and system configuration standards.\n* General understanding of *cloud services such as Microsoft Azure, AWS, or similar hosted environments*.\n\n*Required Abilities*\n\n* Ability to *diagnose and resolve complex technical issues across multiple client environments*.\n* Ability to *prioritize and manage multiple service requests while meeting service level expectations*.\n* Ability to *communicate technical information clearly to both technical and non-technical users*.\n* Ability to *work independently with minimal supervision while collaborating effectively with team members*.\n* Ability to *analyze problems, identify root causes, and implement appropriate solutions*.\n* Ability to *maintain accurate documentation of troubleshooting steps, configurations, and service activities*.\n* Ability to *adapt to changing technologies and quickly learn new systems and tools*.\n* Ability to *provide professional customer service in both remote and on-site support environments*.\n\nPay: From $22.00 per hour\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Vision insurance\n\nWork Location: In person","company":"Tatecomputersystems","rawCompany":"tatecomputersystems","city":"Memphis","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-08-28T10:18:36.413Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Technician Tier II","description":"*Job Summary*\n\nThe IT Technician – Tier II provides advanced technical troubleshooting and escalation support for complex hardware, software, and network issues across commercial and residential client environments. This role resolves incidents escalated from Tier I technicians, performs onsite technical support, and assists with system administration, network configuration, and infrastructure troubleshooting.\n\n*Essential Functions*\n\n* Diagnose, troubleshoot, and resolve *advanced hardware, software, and network issues* escalated from Tier I technicians across multiple client environments.\n* Provide *remote and on-site technical support* for desktops, laptops, mobile devices, servers, printers, and peripheral equipment in both commercial and residential settings.\n* Administer and support *Microsoft 365 environments*, including user account management, licensing, security settings, and email troubleshooting.\n* Configure, maintain, and troubleshoot *network infrastructure*, including routers, switches, wireless access points, VPN connections, and firewalls.\n* Assist with *Active Directory administration*, including user provisioning, permissions management, group policy updates, and identity access support.\n* Utilize *Remote Monitoring and Management (RMM) and ticketing systems* to monitor device health, deploy patches, perform system maintenance, and resolve service requests efficiently.\n* Perform *system deployments, workstation imaging, and hardware replacements*, ensuring devices meet security and configuration standards.\n* Troubleshoot and resolve *connectivity issues across LAN/WAN environments*, including DNS, DHCP, VPN, and cloud service integrations.\n* Coordinate with internal teams and external vendors to *resolve complex technical incidents, equipment failures, or service disruptions*.\n* Document troubleshooting steps, root causes, and resolutions in the *ticketing system and knowledge base* to improve organizational learning and service efficiency.\n* Maintain compliance with *service level agreements (SLAs)* and departmental procedures to ensure timely and high-quality service delivery.\n* Provide *clear and professional communication to clients*, translating technical issues into understandable terms while maintaining a high level of customer service.\n* Assist senior technicians or engineers with *system upgrades, infrastructure improvements, and technology implementations*.\n* Follow established *security, configuration, and operational standards* when installing, maintaining, or modifying client systems.\n* Support *continuous improvement initiatives* by identifying recurring technical issues and recommending solutions that enhance reliability and client satisfaction.\n\n*Minimum Qualifications*\n\n* High school diploma or GED required, *Associate degree in Information Technology, Computer Science, or a related field preferred*.\n* *Three (3) to five (5) years of professional IT support experience*, preferably within a managed services provider (MSP), technology services firm, or multi-client technical support environment.\n* Demonstrated experience supporting *Windows operating systems, Microsoft 365 environments, and end-user hardware including desktops, laptops, mobile devices, and peripheral equipment*.\n* Working knowledge of *networking fundamentals*, including TCP/IP, DNS, DHCP, VPN connectivity, wireless networks, and basic firewall configuration.\n* Experience administering *Active Directory user accounts, permissions, and group policy settings*.\n* Experience utilizing *remote monitoring and management (RMM) tools, remote support software, and ticketing systems* to diagnose and resolve service requests.\n* Ability to troubleshoot and resolve *complex technical issues independently*, while recognizing when escalation to senior engineers is required.\n* *CompTIA A+, Network+, or equivalent technical certification preferred*, or the ability to obtain certification within a specified timeframe.\n* Experience supporting *cloud platforms such as Microsoft Azure, AWS, or Google Cloud environments is preferred but not required*.\n* Strong written and verbal communication skills with the ability to *explain technical issues clearly to non-technical clients*.\n* Valid driver’s license and the ability to travel to *client locations within the Memphis metropolitan area* when on-site technical support is required.\n\n*Required Knowledge*\n\n* Knowledge of *Windows operating systems, workstation hardware, and common business software applications*.\n* Knowledge of *Microsoft 365 administration*, including user accounts, licensing, email troubleshooting, and collaboration tools.\n* Knowledge of *networking fundamentals*, including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.\n* Knowledge of *Active Directory administration*, including user provisioning, permissions management, and group policy fundamentals.\n* Knowledge of *remote monitoring and management (RMM) systems, remote support tools, and IT ticketing platforms*.\n* Knowledge of *endpoint security practices*, patch management, and system configuration standards.\n* General understanding of *cloud services such as Microsoft Azure, AWS, or similar hosted environments*.\n\n*Required Abilities*\n\n* Ability to *diagnose and resolve complex technical issues across multiple client environments*.\n* Ability to *prioritize and manage multiple service requests while meeting service level expectations*.\n* Ability to *communicate technical information clearly to both technical and non-technical users*.\n* Ability to *work independently with minimal supervision while collaborating effectively with team members*.\n* Ability to *analyze problems, identify root causes, and implement appropriate solutions*.\n* Ability to *maintain accurate documentation of troubleshooting steps, configurations, and service activities*.\n* Ability to *adapt to changing technologies and quickly learn new systems and tools*.\n* Ability to *provide professional customer service in both remote and on-site support environments*.\n\nPay: From $22.00 per hour\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-08-28T10:18:36.413Z","dateModified":"2026-08-28T10:18:36.413Z","hiringOrganization":{"@type":"Organization","name":"Tatecomputersystems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Memphis","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f4e0f8a8a900fbccf63a9cab"},"url":"https://jobsearcher.com/jobs/f4e0f8a8a900fbccf63a9cab"}}